Don Laughlin's Riverside Resort Hotel & Casino

Worst time ever

Pros: People were very rude

Cons: Staff were very rude

Horrible Hotel Terrible Customer Serive

Pros: One maintenance man was the only staff that actually cared about customer service.

Cons: disgusting rooms, Dirty towels left on the floor no sheets on the bed! our reservations were not as requested then we had to move rooms three times with small children, our stuff seemed out of place in the room and when we looked a credit card gold ring and cash had been stolen! We had the only keys to our rooms! No refrigerator unless you request early and it s $10 per day fee. After calling security to report the theft we called the management they Said they could not help in any way! Because we called security they say the now they have no control! Even though this was a manager I was speakingThe were not willing to comp anthying not food, boat tickets, arcade tickets, movie passes, bowling or even any one of our four night stay!

Its ok

Pros: The staff were good very helpful and nice.

Cons: I didn't like that there was nothing good to eat late at night at least a Mcdonald or Jack in the box. Didn't like that you had to leave the card in and charging 2 dollars for room key not good.

Good alternative to Vegas

Pros: Lots to do besides gambling

Cons: Antique car museum-River taxis-jet ski rental ect...

Smoking casino uhhhhh

Cons: Took forever to check in!!!!!!!!