Residencial Geres

Disappointed! Would never take up...

The location of the premises was good but that is about all.

The place was awful, I have never stay in a place this bad. Given the pandemic, I would have assumed people placed more emphasis on cleanliness and hygiene, definitely not the case here. The furniture was infested with insects, I got bitten so many times whilst trying to sleep, I returned to London with a skin infection for which I had to seek medical advice. I have traveled all over UK and Europe, been to Lisbon previously but I have never come across accommodation this bad. I have travelled across Asia to what some may refer to as "3rd world countries" yet the condition of the accommodation in those places were much better, cleaner and more comfortable. Did not expect something like this in mainland Europe. The staff were not particularly pleasant, whilst the accommodation including VAT and city tax were prepaid I was expected to pay the city tax in person. They refused to accept that it had already been paid. I have raised this with booking.com and waiting to hear back from them.

Never again

Location

The poor maintenance of rooms. The quality of mattress. The rounding up of prices. The lack of pride by management. No Tv. Advertisement of rooms were very far removed from the truth.

Wasn't impressed. Left early.

The room was clean.

My room was not what the pictures showed it to be. When I queried this, was advised they don't have terraced rooms, so why do they depict these in the room you think you're booking

Terrible place to stay

Close to the city center

TERRIBLE STAFF : empty reception !!! Waiting for 2 hours to check in !!!! Full of drunk and drugged people vomiting in the corridors. Dirty place. Can’t even have a proper shower.

Passable

Good location Clean

Loud Broken toilet tank Pictures did not reflect room Very Old furniture Reception has no inside bell

Room ok for the price,...

The room was clean, qwith balcony so a lot of light in the room. The room and bathroom was small but that was totally ok for the price. That was close to the centre.

That was really difficult to find someone at the reception. I think that was the most negative point. There wasn't something to put our clothes. For a long stay that was not adapted but ok for a short trip. The place is really loudly, and the bedroom are not isolated for the noises. Normally that's not a problem for me but here that was really annoyed. People do a lot of noise outside and we also hear all the noise inside (even the keys to open another room for exemple).

One night is ok. Property...

No breakfast there

Really noisy place all the night

Bad experience

- Good position very central and close to Rossio Square and metro, but lot of people around asking for money or trying to sell drugs

All the rest was unpleasant and disappointing: - No one at the reception when I arrived and when I lived the hotel (and I sent an email before my arrival and they replyed) - No one at the reception when I asked for hairdryer (and I sent an email in advance about that and they replyed) - Room very basic, old fashion, small and noisy. Just a bed, a small wardrobe, a little table and a chair. No room for clothes. Bathroom too small, shower dirty. They changed our towels only once during our staying (five nights). Once I found a giant beatle next to the door!

the clean and location is in the center.

there is no staff to check out or leave the luggage and there was not tissue paper in the bathroom.. No one at the desk as usual to ask for tissue paper..

Cheap price per night and situated right on one of the main squares.

Arrived earlier than expected but couldn't get in as only one member of staff at the hotel so Reception not manned. Even though room was ready, not allowed to check in before 2pm ! Staff very rude and insulting, shouting abuse in Portuguese because I pointed out a mistake they had made. Bathroom was awful. Shower did not work at all......zero water came out of it at all and water pressure for the sink is almost non existent. Kept awake every night by very loud group of shouting locals, until 03.30, right outside the hotel, in the square. Unless you are a backpacker on a budget who doesn't need any sleep and doesn't want a shower or any hot water at all, stay well clear of this place.

The hostel is in the center and everything is very easily accessible. Also, the staff is very friendly and helpful.

The room was very very small, basically if I opened my suitcase then I didn't have any more free space in the room. I had to put a lot of things on the floor, because there was not place where to store them, because the closet looked sketchy for me, so I didn't want to use it. Also, the bathroom was very small as well. Overall, the stay was okay, but next time I would go somewhere else.

Good location and yes value

My review was critical so ignored - what a shambles. You will note I am a genius level 2 customer. So let me tell you unless l am acknowledged l will never use your services again. The lady using this booking was facing a major personal crisis. I had made the original booking online - an extra day was required, I attended the desk and as cards not taken stated l would collect and settle on return in an hour. No had to be at once as recptionist leaving - I complied at my inconvenience. On return 4 hours later, to check lady ok, gent still there - politely I informed him he had lied to me - he had. &Quot;HILTER" asked me to leave. I infact find the lady outside distressed and unhappy to return. As others had attended to support her he had been aggressive to her, a lady facing a major issue. Knowing such conduct l return and request "COMPLAINTS BOOK". BECAUSE of this a lady in distress is evicted at 9pm at night, refusal to give a reason, and refusing to enter hotel details on complaints book - that is illegal. For good measure to boost his ego and power trip he summond the police i AWAIT YOUR RESPONSE

Only one lamp at the doublebed wirh a broken cord! The hotel area is not nice.

Agréable

Cuisine bien équipée et pratique

Emplacement de l'hôtel prévoir des boules quies.

Certains points sont à améliorer

Chambre individuelle avec salle de bain privée. Minimaliste mais fonctionnelle La vue depuis la chambre

La mauvaise isolation entre la chambre et le couloir/chambres voisines. Le personnel qui disparaît après le checking et impossible de le recontacter pour un problème survenu. J'ai été obligée de régler le problème moi même alors que c'était un problème dans le couloir (détecteur de fumée qui ne cessait de biper toutes les 5 secondes)

Très rustique mais bon emplacement

L'emplacement central a lisbonne, près des transports publics, restaurants etc. Quartier très animé et bruyant, mais heureusement l'isolation vers l'extérieur était très bonne.

L'isolation des portes intérieures, on entendait tous les petits bruits dans le couloir. Aucun équipement dans la chambre, pas de tv, séche cheveux etc. Personnel absent à l'arrivée et au départ malgré tous les numéros qu'on a essayé d'appeler. Vieux matelas durs comme du béton.

Certaines choses à améliorer

Chambre très propre, agréable et confortable. Emplacement idéal.

Beaucoup d’hommes traînent dans le quartier, des voisins (vivant à côté de l’hôtel) extrêmement bruyants même très tard le soir, des voisins de palier faisant preuve de peu de discrétion en dehors de leur chambre, pas d’eau chaude 2 jours de suite, pas de plan de la ville disponible à la réception et pas de réceptionniste pour me renseigner en dehors du jour de mon arrivée.

Décevant

Accueil très sommaire, pas d’eau chaude, salle de bain très vieillote. Personne à la réception pour nous répondre en cas de problème.

L'emplacement et le prix raisonnable

De très gros problèmes d'alimentation d'eau. Concrètement, si plusieurs personnes prennent leur douche en même temps, vous n'aurez pas une seul goutte d'eau. Il faudra donc attendre que ce soit votre tour! Problème de wifi le premier joir

Hôtel sale sans eau dans la douche Avec une femme de ménage horrible qui décide de ne pas faire votre chambre comme bon lui semble, elle est très désagréable! Comportement honteux!

Le réceptionniste est sympa, le lieu aussi

Alors que j’avais rallongé mon séjour la femme de ménage avec les cheveux rouges a voulu que je quitte la chambre alors qu’elle était payée. Aussi elle n’a pas voulu faire le ménage dans la chambre volontairement. Cette femme est très désagréable en plus elle n’utilise pas de masque quand elle rentre dans la chambre ou vient vous parler. Aussi l’eau dans la salle de bain s’écoule si lentement avec un débit si faible que je n’ai quasi pas pu prendre ma douche j’ai utilisé une bouteille d’eau de source! Bref cet endroit est nul

Je suis arrivé le vendredi soir 20h et je suis repartie le 17 lundi matin a3h30 et j’ai payé jusqu’au 18. C’est pas normal. Il n’y avait pas de bouilloire rien pour faire chauffer. Comme c’étaient marqué sur la réservation. Ont as été déçu. C’est un endroit propre oui. Les personnes ont été très gentilles oui. L’endroit est calme et près des restaurant . C’est très bien.

Je suis arrivé le vendredi soir 20h et je suis repartie le 17 lundi matin a3h30 et j’ai payé jusqu’au 18. C’est pas normal. Il n’y avait pas de bouilloire rien pour faire chauffer. Comme c’étaient marqué sur la réservation. Ont as été déçu. C’est un endroit propre oui. Les personnes ont été très gentilles oui. L’endroit est calme et près des restaurant . C’est très bien.

emplacement excellent, salle de bain privative propre

chambre minuscule avec une fenêtre sur cour, sans lumière, à cause de l'armoire qui bloque, à peine la place pour bouger....moquette tachée, le tout un peu sinistre....porte mal isolée, on entend ce qui se passe dans le couloir

La propreté. Chambre nettoyées chaque jours .

La vétusté ( moquette ) et la douche minuscule .