Maybe offering better snacks, and don't be so limited about it. I understand that the flights can't offer food. However more and better snacks would be great. Thank you,
Amazing airline relatively speaking. Leg room, snacks, drinks make the trip easier. Great service
The seat had a hard bar along the back edge that was uncomfortable, but the legroom made up for it.
A very comfortable flight, an additional wash room could have made it almost perfect.
Boarding pass counter did not open until 2 hrs before flight. We were there 3 hrs before as we like to be early ( eat, relax etc). Due to this the line up was large , thus never got through security till 15 min before boarding. Other than that, everything was great
The agent at check in was very cordial and gave me seat 4a with nobody beside me as I asked if possible
Seats not as comfortable but understand as it was a smaller plane/ short flight. All in all, I’ve never had any issues with Porter. Great company to fly with
Look, I understand that Kayak doesn't know I cancelled my flight on Porter. So I didn't actually fly yesterday. My main disappointment is with Porter ticket fare policies, and maybe you can pass this on to them: At my employer's request, I had booked a full fare ticket with no change fees since my trip to Toronto would likely be extended. Indeed, when I went to change my flight home to a later date, I was told the Fare Difference would cost an additional $550. So much for no change fees lol! While I had the agent on the line, I hopped over to Kayak, searched for new flights on the date in question, and saw a one-way ticket that got me home for only $355. So I got reimbursed about $450for the unused half of my roundtrip and bought a new ticket for $355. What good is a full fare / no change fee ticket if they screw you with "fare difference" BS. I'm still flying home on Porter Airlines but they just lost a hundred bucks with their stupid shenanigans.
I flew with Porter yesterday and overall had a positive experience. The flight was delayed, but the airline did a good job keeping passengers informed with frequent updates throughout the process. My biggest challenge was actually in Terminal 3, where the speaker system wasn’t very clear. It was often difficult to hear the announcements, which made it harder to follow updates at the gate. On board, the experience improved significantly. The aircraft felt very new and well maintained, and the seats were surprisingly comfortable for a short-haul flight. One of the flight attendants seemed a little disengaged, but the other was excellent—friendly, professional, and a pleasure to interact with. Despite the delay, the comfortable aircraft, clear communication from Porter, and positive onboard service made for a good overall experience.
We were very offended Reserva check in agent in Calgary. Erroneously profiled and reprimanded for using Reserve line . Hadn't even looked at tickets. We were in fact Reserve passengers
Very cold on aircraft. Everyone was wearing “Parker’s”to stay warm.
On one of the flights, the situation became sufficiently frustrating that a passenger openly expressed their dissatisfaction. Despite these complaints, we did not observe any meaningful improvement or receive an adequate explanation. The fact that members of our group experienced similar conditions on two separate aircraft is particularly concerning. We recognize that cabin temperatures may vary during a flight; however, the prolonged discomfort and the apparent lack of an effective response significantly affected our travel experience. Passengers reasonably expect a long-haul international flight to provide a tolerable cabin environment. When multiple passengers raise concerns about their comfort or well-being, those concerns should be acknowledged and addressed professionally.
Flight was really good, with no middle section on an A321neo for an international flight, from Ottawa directly to London. Staff was friendly. The food was okay, and entertainment amenities could be better.
The flight was terrible based off the temperature in the plane and the air smelled so stale and gross. I have never wanted to hosed lore in my life after I got off. The food was disgusting and seemingly low quality. The staff was friendly. The bathrooms were so gross after a couple of hours. I will definitely never book with them again.
The crew was great. There was no entertainment and the internet wasn't working. We sat in the run way for a LONG time which is always so upsetting. The seats are very close together and the flights are completely full which makes for a tough flight. Flying is just an uncomfortable experience.
Very kind crew. Vegetarian food better than usual. Prompt take off. Entertainment worked well. Could always do with more room!
I liked the reliability. I liked less the chair comfort...
The dinner was bland and boring, but the economy seats were surprisingly comfortable. The flight was very packed.
We are a senior couple (70+) and chose emergency exit seats so we would have 2 seats together and neither of us had to sit in a middle seat. My husband is type 1 diabetic on an insulin pump and I monitor his blood sugar levels. I am 5'9" and 250 lbs and found the seats extremely uncomfortable. Toward the end of the flight I developed diarrhea which lasted a full 24 hours.
Nice complete meal included and great services. Plus the plane was very clean.
Business class seats were harder than expected, and lie flat we're not very comfortable. Less expensive than other business class flights, and much better than flying economy. The crew was excellent, as was the food.
Boarding was slow and getting off the plane took a long time. The crew did not have enough water for the trip.
Boarding was a bit chaotic, planes were on the oldish side. Otherwise, very nice flight. Would fly them again.
food was terrible on the plane, bring your own food, its not worth eating.
Turkey slices for breakfast. What happened to eggs, bacon, and sausage? The TV shows could’ve been more comprehensive as well as the movies.
The in flight meal was absolutely delicious. One thing I noted was that the meals weren’t just prepackaged tv dinner style options but were actual prepared meals you could tell were cooked that day in a kitchen and individually packaged for the flight.
Special AVML was terrible Movie choices were quite limited Otherwise excellent
The flight took off two hours late. What was good was that I was getting an information on this earlier in the day. The lounge agent sent the passengers to the gate way too early. That was annoying. The food aboard was disgusting. The service aboard was okay. The seats were good. Overall, it's a very mediocre experience. Well, it's not a five-star airline and not one that aspires to be one. Comparing TAP Portugal to Iberia or Lufthansa, I'd rather see it as a three-star airline, even though it's website works much better than what Lufthansa has been trying to pull off for the past decade.
Check in was super slow. And my bag did not make it to the final destination. Hopefully it will be delivered -otherwise there is no way in hell I will ever fly this airline again.
Boarding- Good Seat Comfort - OK Crew - Good Food - Mediocre On Time - Very Good
The flights were on time and I appreciated that the cabin crew helped passengers with overhead luggage - finding space etc - despite not being paid. Apparently their wages don’t start until takeoff. This makes no sense whatsoever.
It is stupid to have to go to Atlanta in order to get to Rochester NY. I was up for 36 hours because who can sleep on an airplane. I'll next do tht again.
Always a pleasure to fly with WestJet. I am however frustrated about the rising costs. We have started to resort to Ultra Basic fares to afford but really missing the extra bag but too costly.
The crew were all helpful, kind, and effective. There could have been more space under the seats.
Bumped from my connected flight, we arrived earlier than scheduled and I was bumped 4.5 hours later. There was no reason, they said my time I wouldn’t have connected in time. I had 41 minutes. None of Westjet customer service in airport could figure out why me and my 5 year old were bumped from flight we booked. We had 10 minutes to get to next gate after we got off the plane, one lady mentioned that’s not enough time to get to next gate. I was there in 3 minutes. Was originally suppose to fly out at 6:50 pm And was re scheduled to 11:45pm.
Everything went well, smooth flight, arrived on time, no lost luggage!
Horrible, delayed 3 hours due to a mechanical issue where the plane is deemed unsafe so we had to deplane after an hour on the tarmac. No credit was given even though plenty of passengers missed their connecting flights and then the baggage claim info showed that no flight was being loaded on the carousel whilst the bags were being dropped, so no one knew if it was the right flight or not since the arrivals screen didn’t show anything.
I think I'd sum up my experiences on this flight (Edinburgh to Toronto) by saying that Boeing 737s are simply too small for long-haul, transatlantic flights. The crew were excellent, the food was pretty good and the in-flight Wifi was a bonus. But 7+ hours on a narrow bodied aircraft with a single aisle and no in-built entertainment system, is a tough stretch - queues for the few toilets on board were lengthy at times; plus whilst the crew were doing food/drink service the aisle is blocked. It encourages you to stay in your seat the entire time (not great for those who need to get up and move around regularly) and the legroom is tight anyway. If this was priced as uber-budget, you could perhaps argue that you're getting what you paid for......but it wasn't and the price we paid was pretty standard for such trips (around £500 pp). I'd therefore urge caution and check the aircraft that is being used if booking with Westjet for flights to Canada from smaller regional airports on the Western edge of Europe. They do operate Boeing 787s from London and other major European centres - but it seems that if travelling from Scotland/Ireland the 737 is the aircraft of choice.......
Terrible. I was charged $75 for a checked bag when I only had a carry on. The lady at the desk said she couldn’t refund me the money and that I had to call westjet. I called the next day and they said they couldn’t refund me because there is no way to prove I didn’t have a checked bag.
I like the idea of a non-overnight flight to Europe.
Boarding and times were all good. Food was as expected and enough. Comfort for a 6’ tall male 200 lbs (somewhat average sized) was terrible. It was just SO much more money to upgrade to premium economy. It’s a 777 so seating is 3-4-3 and is really crammed. What are you going to do? The only real downside is not being able to sleep so your first day in Europe is a write off. I suppose if you need that first day then pay the extra $500 to get premium economy and maybe you can sleep and wake up with some energy?
Rude flight attendants with poor service. Worst first class experience I’ve ever had.
Again, we were rerouted all the way to Zurich and had a longer journey than expected.
Crew was pleasant and efficient. The speaker system for instructions was hard to understand
It was okay until this flight had mechanical problems which made us miss our connecting flight and my friend and I had to pay an extra $500 each to get to our next location at a later time.
Efficient board despite a 100% sold out flight. It’s crowded on the plane but crew was working hard to get us off the ground on time and served dinner and breakfast. Food was good.
Cold frozen fruit for breakfast was unexpected and a waste in my opinion. How about a warm bun would have been better. Otherwise great on time flight.
Boarding was good. In cabin Service was perfunctory. Cabin crew were professional but not welcoming. Was very surprised there was not once were the passengers offered water overnight. A first for me on a trans Atlantic flight!
Delay, delay, delay. Boarding was extremely slow. Put everyone on buses to get to the plane and then made us wait - 15 after we just boarded and then 15 minutes at the plane while they finished some engine maintenance (we all just watched the crew fix some things!!) and while they cleaned the plane. And then they bused us to the terminal when we landed in Casablanca. Flown to Casablanca several times in the last year and this was the first time I had to be bused to the terminal. TAP has an on-time departure rate of 56% in 2022, and this flight added to that abysmal score.
Everything was efficient and comfortable. The food was typical airline fair, and steamed into oblivion. Service was prompt and friendly
