i was not able to take my flight because the information i needed to book my dog correctly was not provided
They never sent me a confirmation to say my flight time had changed so I cut my holiday short by 6 hours Had to pay over 50 American for my luggage to be checked on the way home and that’s more that it cost on the way there. Arbitrarily charging more for the same thing when the passenger has no options is shady The cabin was an icebox going there and back, if all the passengers have their gloves on and their hoods up that should be an obvious sign to turn up the heat
I was very nice to arrive earlier than scheduled. Very much appreciated. No issues with flight. All was good.
The on-board crew were professional and friendly and made the trip feel like we were taken care of well. The gate for the flight departure changed three times...not great but not terrible. Considering it was the day of the New Jalisco Cartel mayhem, we can't really complain.
The entertainment system was down; food by purchase only; several people did not receive their luggage. No one answers at the local office or online about the luggage.
The Turkish was good . I had a problem with air Transat terrible experience for me
Onward flight was okay. return from Lisbon was poor as we missed our flight due to a long line at the passport control. Air Transat made no effort to accommodate us even though we were at the passport control 40 minutes prior to the departure.
Very good. A lot better experience then I expected for an economy flight.
It was very good but no tv but the experience was great
Thank you for making my first experience very enjoyable. You made it all very pleasant
This was my second leg of my trip and was delayed so was worried about my connection in Montreal. Still hungry so on boarding I asked a flight attendant if I could use my $14.00 voucher on the plane for food as I was starving. She said she would check and let me know but she never came back. So no food again as none was offered. Had to get my bags and check them again and that was ok but don’t understand why I had to go through security and because of them almost missed my flight. No food offered nor possibility to purchase food so still hungry and just watched a movie and hoped I could get food when I landed. Was able to use the $14.00 voucher to buy something and had my family bring food as I was now starving. I’ve been travelling on AC for years and this was my worst experience ever. After our flight got cancelled in SXM and was told the staff there didn’t work for AC so couldn’t do much to help us was not a good experience
After my flight was cancelled the day before we got on board and could not even get a cup Of tea with milk as there was no milk. The oatmeal bar they are now serving was terrible. It was interesting that we could not get anything to eat as SXM doesn’t provide food but the people in Business class had food. I was very hungry as I never ate at the airport after being picked up by the bus from the hotel. There was one worker in the cafe to serve us all and I had a problem with my knee so couldn’t walk as quickly so ended up not getting food. Not your problem but still I was very hungry. An attendant finally gave me some hot water which I requested. It’s the first time I’ve ever felt the class distinction while travelling.
Flight home was delayed multiple times, did not get home until 2am
the check-in lady at ORD was extremely rude and unprofessional. very disappointed as it was supposed to be a celebration for my wife's birthday and it really put a damper on things. if i wanted to be treated like trash, i would have flown Economy! (as opposed to business class)
My original flight was cancelled and then rebooked four hours later on a recovery flight, but I was checked in as stanby and had no seats so as a family of four we were concerned about not being seated altogether. Our flight then got delayed by another 1.5 hours and when seats were assigned at the gate, three of the four of us were together and we could get my wife closer, they offered no assistance.
Staff looked unprofessional. Sloppy uniforms and hardly a smile to be found
Boarding procedures were a gong show. Everyone was confused and AC staff were very rude and impatient when people were confused about boarding zones
My original booking with Air Canada turned into a headache
I bought a ticket from Kayak. When I got to the airport, the was no ticket. I had to pay 5X to get to my destination. No response received from Kayak. I will NEVER use them again.
My wallet was stolen while I was sleeping on the plane.
Menzies group staff not very sympathetic good at breaking up families during the boarding process
The crew was great. There was a big guy sitting next to me who was hanging over my side of the armrest the entire time. Maybe some information about "Be considerate of your neighbors, this is tight space, be kind". The breakfast sandwich was not appealing at all.
Kayak let me choose these flights on TAP but then after 2 months, cancelled my flights because they didn't think 90 minutes was enough time for the connection. I notice that neither flight was actually cancelled. Just my reservation. Why let me go through all of that effort to find the right flights for us, only to cancel it from underneath us 2 months later leaving us scrambling to find an alternative?
It was a good experience overall. We were however delayed by over 3 hours due to a security issue with one of the passengers inadvertently leaving a power bank in a luggage she was using as carrying on but then had to be moved int check in due to spacing issues. The airline staff had requested that she checked her bags in, but should have reminded her about removing all hazardous material like her power bank. When she eventually remembered as we were on the plane, we had to turn back and go through security all over again. Hence delaying our takeoff. The incident could have been prevented if staff reminded these passengers to remove their power banks.
this flight was awful from pre-boarding to on the plane. There needs to be more coordination between TAP and My Way. We were in first class and I am handicapped. BY the time we got on the plane there was no place for our baggage and the crew did not handle the situation well. They gave us an argument and said that we'd have to have it checked. Then, after I complained they moved some people's bags to put our small carry ons several seats back of our seats which were in Row 4.
Bad. They gave me a voucher for food to use at the airport but didn’t have time since I had to catch the other plane. No refunds and lack of communication
Negative. Food was awful, seat broken, flight was late, baggage lost and damaged
The ground staff did not load my bag onto the plane and despite me watching from the bus that my bag is not being loaded and taken back on the cart to the terminal, I pointed out to the staff and ge laughed upon checking my tag and knowing they made a mistake. Instead of calling the cart back and loading it he said we can’t fo anything and you should file a report upon landing at RAK. I told them my stay there is short and i needed my bag as it had everything I needed but no avail. Even the pilot was informed, staff of the plane was aware but all in don’t care mode. Upon arriving at Marrakech RAK, i filed a report and being told it might come in next flight tomorrow and we don’t provide delivery service, you must come and pick it up. If it doesn’t arrive on time then it will be sent to your home in the US. Unbelievable stress and inconvenience that could have been easily prevented by the ground staff.
The cabin crew were curt, not with me, but observed with other passengers. They were unduly rude and it was unprovoked and when they realized they were wrong, they made no attempt to apologize for their own confusion.
I was disappointed of the crew, not friendly and attentive. Delay one way for fuel leakage and the plane is so hot. Not that great all around but I’m glad I experienced it so now know better.
Delayed getting out for no good reason. Tight connect lead to a missing bag in Hamburg. Waited two hours at the airport to get the bag from the next flight.
The flight was delayed 7 hours and we were given 10 euros vouchers. This is ridiculous. The crew was not nice at all, they just did their job with serving food and drinks. Did not even apologize for the delay!!!!
Economy Priority seats are extremely uncomfortable. There is no way to escape the boxed in feeling, particularely because the distance between to rows are too short, the hard edge of the front row is keeping legs confined. There is no elevated place to put your feet. I am of average, European size.
Paid for exit row at the back of the plane. Window seat with lots of leg space. Food was inedible (as usual). Brought my own.
Missed flight. Requested assistance for my father and he did not receive it in Paris.
Business Class was very comfortable and the food and service was top notch.
The crew was very nice. The equipment on the 747 felt old.
As expected. Would have appreciated a 3-day headsup reminder as a reassurance that all is well.
Poor food on flight between Toronto and Stockholm Airport Toronto too crowded
Business Class Configuration was excellent- private and comfortable. Crew and service were excellent. I really appreciate Air Canada cabin pressurization equal to an altitude of 8,000ft. Upon landing, I felt more alert and refreshed than typical for international flights
