Hotel Baia Verde

The location is beautiful overlooking the Lake. The breakfast was excellent with a huge choice. The swimming pools, especially the indoor pool was superb. Our room, 126, a 1st floor suite had a great view. The gardens were kept in 1st class order. Most of the staff were very friendly, especially Danillo on the pool bar.

The TV system is very poor if you are British. We couldn't find 1 channel that was in English and the staff on reception didn't seem too bothered about that. The phone didn't work, the balcony jacuzzi didn't work unless, apparently, you filled it up to the top and then all the water overspills onto the balcony floor !! We had to ask for more coffee on arrival. No kettle in room to make tea. No iron available or ironing board, they charge for this service. I was told by a reception staff member that if there's a problem, which I thought really should've been sorted before I got there, I need to ask, communication apparently is how we address problems. £285 a night and they can't do a check of the room before we arrive !!! We felt that this hotel, albeit in a great location and very well appointed, seems to favour our German friends when it came to customer service. The dining room is in dire need of a supervisor to manage what appeared to be an inexperienced group of young staff, they were all polite but not efficient. We also think that the welcome could be a lot better, especially when you are paying out what we were. For instance, no porter or any staff to help with luggage, no offer even, and this in a 4* hotel. A little more thought and due care and this would be a great hotel.

Very good breakfast buffet. Friendly, helpful staff. Good outlook from front, higher floor rooms.

Expensive. Plastic cups for the mini bar iso glasses. No in-room kettle coffee/tea facilities. No “Do not disturb” sign to avoid room being made up & towels changed every day.

Staff were great excellent facilities too

Was a little bit of a walk into town. Was better to walk along the lake front that the road.