Ensana Hvezda - Imperial
Goethovo Namsti 7, 353 01 Mariánské Lázně, Carlsbad Region, Czech Republic
+420 354 631 111
Cheapest
rate per night
8.9
Excellent
based on 446 reviews
Good to know
| Distance to city centre | 1.4 km |
|---|---|
| Location rating | 8.0 |
| Nearest Airport | Marianske Lazne |
| Distance to airport | 6.1 km |
Rooms
Superior Rooms
C$ 287+
Bed type
Provider
Nightly base price
Unknown
C$ 287
per night
Reviews
Traveller rating
29
8
5
1
0
Time of year
Traveller type
Show reviews that mention
+
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GoodOct. 20197.9
The location is awesome!!! The property was also very well maintained and immaculate, both inside the rooms and in the expansive common areas! Everything worked!
As native English speakers, I realize that English is difficult so I don’t have unrealistic expectations in different countries. Having said that, the front desk staff was a little less than welcoming as we checked in and as we checked out. It may have been a language issue but a smile goes a long way even when language falters. Finally, in making reservations I asked for help with specific services and was told to wait until we checked in. By the time we checked in a day later nothing was available until after We departed. One of the Employees gave me a brochure for a local massage therapist but found out the place was closed for a month when we found it. That was a bit frustrating. We are both Dinner and Breakfast in the hotel and I’d rate it as only fair.
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GoodSep. 20196.3
The employees are very impatient. It is hard to get more information especially regarding the SPA services. We also get different information on the taxi booking to the railway station. Of course we have a pleasant surprise that it is complimentary but we did not get that when we arrive because we were not informed and had to wait 30mins for a cab. We were told to pay something which we have no idea and eventually paid and the invoice was in Czech. I got someone to check later and found that it is the tourist fees. Shouldn't the hotel have proper translations to avoid unnecessary questions and arguments. The service staff at the SPA booking center are very inpatient too. The SPA services are poor.
The services of the staff. Very impatient and poor. There is no way to get SPA services if you arrive on Friday and not told that there is no SPA on sunday and Saturday is packed. The restaurant staff aren't too friendly either. The lady serving the free drinks just dumped the drinks on the table and serve other Europeans first. I am an Asian.
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ExcellentJun. 201910.0
Classic combination of old style charm and new conveniences. Red carpets throughout with many brass accents and hardware. Quiet and relaxing location. I stayed for the daily spa treatments which is a must to take the full advantage! The spa treatments very well organized. Plenty of food choices including very healthy ones. Bright dining room and attentive service from the kitchen and serving staff. On my list for coming back.
Getting to know all the services and their location was a fun adventure. Both in the hotel spa as well as the town.
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MediocreFeb. 20193.8
Location
No way this is 4* hotel. Started with check in - 30mins, only 1 person at check in talking on the phone then took 3 attempts to write my name properly. We got voucher for 'welcome drink' went there to be told it is only 1 drink for 1 person, the other had to buy. What a welcome
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ExcellentFeb. 20198.8
Great food, pleasant stay, great people.
Heating was not working, which is quite a problem in January.
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About
Overview
A stay at Ensana Hvezda - Imperial places you in the heart of Marianske Lazne, steps from Slavkovsky Forest Nature Reserve and Marienbad Museum. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A train station pick-up service is provided at no charge (available 24 hours), and self parking (subject to charges) is available onsite.
Hotels.com
Features
8.9 Excellent
based on 446 reviews
9.6
Vibe
9.5
Cleanliness
6.8
Wellness
6.2
Food
Things to Know
- Friendly atmosphere
- Clean rooms
- Friendly service
- Nice building
Check in |
2:00 PM |
Check out |
12:00 PM |
Cancellation/prepayment
Policies vary by room type and provider.
Amenities
Complimentary breakfast
Fitness centre
Free Wi-Fi
Disabled Access
Car rental
Internet
Currency exchange on-site
Laundry service
Room service
Bicycle rental
Spa
Hot tub
Indoor pool
Skiing
No smoking
Restaurant
Beauty salon
Tennis
24hr front desk
Sauna
Airport shuttle (surcharge)
Storage available
Terrace/Patio
EV charging station
Elevator
Hiking
Massage
Concierge service
Laundry facilities
Bar/Lounge
Hairdryer
Coffee shop
Safe
Babysitting/child services (surcharge)
Pets not allowed
Parking (surcharge)
Train station shuttle
Meeting/Banquet facilities
FAQs when booking at Ensana Hvezda - Imperial
Where is Ensana Hvezda - Imperial located?
Ensana Hvezda - Imperial is located at Goethovo Namsti 7, 1.4 km from the centre of Mariánské Lázně. Marienbad Museum is the closest landmark to Ensana Hvezda - Imperial.
When is check-in time and check-out time at Ensana Hvezda - Imperial?
Check-in time is 2:00 PM and check-out time is 12:00 PM at Ensana Hvezda - Imperial.
Does Ensana Hvezda - Imperial offer free Wi-Fi?
Yes, Ensana Hvezda - Imperial offers free Wi-Fi.
Does Ensana Hvezda - Imperial offer free parking?
No, Ensana Hvezda - Imperial does not offer free parking.
Does Ensana Hvezda - Imperial offer free airport shuttle service?
No, Ensana Hvezda - Imperial does not offer free airport shuttle service.
How far is Ensana Hvezda - Imperial from the airport?
Ensana Hvezda - Imperial is 29.2 km from Carlsbad Karlovy Vary. Ensana Hvezda - Imperial is 111.9 km from Václav Havel Prague.
Can you bring pets to Ensana Hvezda - Imperial?
No, pets are not allowed at Ensana Hvezda - Imperial.
Does Ensana Hvezda - Imperial have a pool?
Yes, Ensana Hvezda - Imperial has a pool on-site.
Photos
All Photos (1)
Building (1)
All Photos
01 of 01
Reviews about Ensana Hvezda - Imperial
“Great food, pleasant stay, great people.”
Location
Most Popular Landmarks
- Marienbad Museum 104 m
- Spa Colonnade 174 m
- St Vladimir Church 0.6 km
- Castle Kynžvart 7.9 km
Getting Around
| Carlsbad Karlovy Vary | 29.2 km |
|---|---|
| Václav Havel Prague | 111.9 km |
| Carlsbad Karlovy Vary Bus Station | 30.3 km |
| Pomezi nad Ohri Cheb(gr) | 34.7 km |
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