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Distance to city centre
|"Staff was very friendly and accommodating."||(in 22 reviews)|
|"great staff, our room was very nice"||(in 25 reviews)|
|"Great room Friendly Service Nice breakfast."||(in 10 reviews)|
|"Bed pillows were very uncomfortable."||(in 2 reviews)|
|"Very very poor water pressure."||(in 4 reviews)|
|"No complimentary breakfast."||(in 6 reviews)|
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Everything was great, breakfast was great
Everything was great
Good location near the 495, plenty of space in the room and bathroom well payed out
The first 2 nights there were a number of families who were obviously taking part in a local hockey tournament for young children. The children played hockey in the corridors until late at night whilst the parents spent time in the bar. I did complain on the 2nd night and the staff did put a stop to the hockey however the children then started running around other areas of the hotel including the gym. I don’t blame the staff it was the parents who lacked control and should have been warned
Breakfast wasn’t ready
Very clean. Staff was extremely helpful and friendly.
Room was spacious once we got in.. it was comfortable.
Our stay was great once the mess of our confirmed reservation was fixed. Booked through 3rd party, neither third party nor Hilton would accept accountibility. Needted fully handicap room and it was ckear on reservation. Also chose the handicap room on the reservation application site. Drive over 1200 miles only to arrive to a hotel that did not have accomodations for a guest with wheelchair access to bedroom or bathroom. Eventually worked out to a king size room with rollout bed. Not ideal but managable. Longest and most stressful 3 hours while the manager battled with 3rd party. Ultimately, Hilton chose to do business with 3rd party. The communication between them is on Hilton. As a guest, I don't want to hear finger pointing or excuses. I just wanted to have exactly what was reserved. I believe Hilton received the accomodation needs request and it was overlooked. I read it on the confirm, heard the manager on the phone with the third party. I believe they double booked the room and gave it to a higher paying guest. If you want to partner with third parties to increase booking... honor the confirmed reservation to the guest without a question or hassel. Traveling with an aging, ill, handicap person is stressful enough; add an incident like this is detrimental. It could cause further health usdues. Unnecessary stress made a very stressful situation much more stressful. We traveled for bereavement not vacation or fun. Rooms were not refreshed daily. When traveling fresh towels and emptying trash at a minimal is expected not optional.
Hilton Garden Inn Boston/Marlborough is nestled in Forest Hills, a quiet lake and business park area near I-495 and Route 20. GE Healthcare and Quest Diagnostics are next door, Fore Kicks Soccer Complex is across the street, and TJX Corporation is 1 mile away. Our Marlborough hotel is surrounded by restaurants, shops and conveniences – ask about our complimentary area shuttle service. Worcester, MA is a 25-minute drive, and Boston is 30 miles east. Enjoy all-day dining at BLVD Kitchen & Bar, a casual bistro serving a fresh, inspired American menu. Call on room service to have dinner delivered to your door, or sip cocktails on the patio by the firepit. The 24-hour Pavilion Pantry® has plenty of snacks, drinks and travel items for your convenience. Relax in the heated indoor pool, or work out in the spacious fitness center. Our Marlborough, MA hotel also has a 24-hour business center and 5,000 sq. ft. of flexible event space for 225 guests.
based on 231 reviews
Things to Know
- Modern Hotel
- Clean hotel facilities
- Spacious rooms
- Impressive bathroom
Policies vary by room type and provider.
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Reviews about Hilton Garden Inn Boston/Marlborough
Most Popular Landmarks
- Peter Rice Homestead 1.7 km
- John Brown Bell 3.1 km
- Spring Hill Cemetery 3.5 km
- Marlborough Country Club 5.1 km
- Ghiloni Park 5.2 km
|Bedford Hanscom Field||28.2 km|
|Framingham Park & Ride Route 9 E||8.6 km|