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|"Welcoming and helpful staff"||(in 74 reviews)|
|"Fantastic hotel with amazing staff."||(in 37 reviews)|
|"Great facilities plus wonderful staff"||(in 8 reviews)|
|"The swimming pool is extremely cold."||(in 10 reviews)|
|"Pool area small and dark"||(in 4 reviews)|
|"The hotel was faultless!"||(in 20 reviews)|
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Excellent service, great people working there. The food was good. Rooms were so nice! Its close to everything. I was there on a girl-trip so it was close to all the nightclubs and everything :)
Excellent location to visit the Medina (15mins walk) or easily pick up a cab. Quieter area and very close to modern/ chic bars and restaurants, casino and clubs. Room was clean, spacious and a really nice place to chill out. Decent bed and bathroom facilities. View of Atlas Mountains from 4th floor South-facing window was a bonus. Free Wi-Fi in hotel. Helpful reception staff. Nice spa area. Excellent massage. Good buffet breakfast - quality and variety and available till 10.30am! One of the best hotel experiences I have had. Would definitely stay in the area again and no reason not to stay at the Hivernage again too - not a real 5* but then neither was the price we paid.
Having no outdoor space that receives sun was a big miss but the shaded outdoor pool area is still nice. It could be noisy in the bedroom from what sounded like waste water and lift noise but this was not a big problem and certainly not at night. Slow check in - often under-staffed reception during our stay but this did not make too much of an impact to be fair. Restaurant service was variable - arriving after 9am meant that tables were mostly unset or partly-set and getting that fixed was harder than you would hope! Unusual that you have to request the jacuzzi jets to be turned on in the indoor pool. The heavy water pipe/massager water fountains in pool did not work. Expensive massage/ treatments.
The breakfast was amazing, rich will all kinds of food and open until 10:30. The hammam was nice too, after the long days of walking. The staff was very nice & the hotel is located next to many restaurants and nightclubs, so no need to take a taxi after.
The pool was very nice, but was always in the shade and also even though it's a 5 star hotel, it's nothing compared to the Sofitel located just minutes away.
We were moved to another hotel for the first night as they did not have a room for us
The location is very convenient, as it is close both to Medina and the New City. It is a perfect place to stay for those who are not ready yet to live in a riad, but want to explore the old medina. We asked for a quite room on the upper floor and got what we wanted. WiFi is fast, breakfast is delicious. There is a short drive from the hotel both to the railway station and the airport.
A stay at Hivernage Hotel And Spa places you in the heart of Marrakech, within a 15-minute walk of Avenue Mohamed VI and Menara Mall. Featured amenities include a business center, limo/town car service, and express check-in. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
based on 866 reviews
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