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|"Hotel was great, lovely helpful staff."||(in 61 reviews)|
|"Beautiful hotel and really friendly staff."||(in 39 reviews)|
|"The bed was super comfy."||(in 24 reviews)|
|"The surrounding area was very shabby."||(in 7 reviews)|
|"Location in terrible quarter."||(in 12 reviews)|
|"The air conditioning in the room was useless - couldn't sleep."||(in 2 reviews)|
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Common spaces were beautiful and location great. Restaurant was delicious for dinner.
Sub-par rooms, no kettle in room, clueless staff (nobody knew what a bath mat was, for example), broken fridge they wouldn’t fix (they said it’s supposed to be warm!), took 30 minutes to get my car (they had said 15 minutes), also no breakfast. Stayed at a much cheaper and nicer hotel down the block. Wish I had booked that hotel for my days in Naples! You can get much better value than this hotel. A fail for the Sofitel chain.
Beautiful hotel and warm staff
Loved the area - very old area of the city. Neighborhood is very real (not glitzy or pretentious) and gives a view of the quotidian Napoli. Some of the oldest and best pizzerias are in this area.
Key cards did not work reliably for rooms
Great courtyard, room, but bad gym
Beautiful courtyard with inexpensive breakfast that is all natural and organic including traditional Italian meats
The gym facilities are terrible for weightlifting. Good for cardio.
Poor service, and the wifi did not work for 2 out of 4 days of stay.
The Best Part of Napoli
The Palazzo Caracciolo was the best part of my visit to Napoli. I have dreamed of visiting this part of the world for many years and without my stay at the Palazzo Caracciolo I think I would have been a little disappointed in my visit to Napoli. The Hotel was fantastic!!
The finely decorated interiors of the Palazzo Caracciolo MGallery by Sofitel will make you feel the thrill of staying in a 13th-century stately home. Its charm is combined with the comfort of modern furniture and the services offered to customers. The intimate atmosphere will make your stay unforgettable, while the proximity to the old town will allow you to visit the most iconic places of Naples.
based on 686 reviews
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Most Popular Landmarks
- Duomo di Napoli 279 m
- Basilica di Santa Restituta 287 m
- Orto botanico di Napoli 0.6 km
- Cappella Sansevero 0.8 km
- Chiesa di San Domenico Maggiore 0.9 km
- Museo Archeologico Nazionale di Napoli 0.9 km