Cleveland House

We stayed one night and got upgraded to the king-size room. It had a king-size bed and a jacuzzi tub bath. While the room and bed were nice and spacious it could use more cleaning and dusting. My husband and I kept sneezing when were were in the room. There was no closet or space to hang and store our clothes but we managed. Breakfast was excellent, though, and made our stay there worthwhile. We opted to go across the street to the sister property and had a sit-down breakfast (vs. a continental breakfast in the Inn). Had scrambled eggs, sausage and pancake and they had fresh-squeezed orange juice (so good). My husband had made-to-order omelette and it was delicious. They definitely use quality ingredients. They have a small parking lot but we ended up parking in a public lot two doors down, as overnight parking was free (just had to move the car before 9 AM). There was plenty of street parking in the morning. Very good location. We woke up early in the morning and walk around downtown Newport before everybody else was awake. The Wharf was probably a 5-minute walk. Lots of historic homes in the vicinity, it was very neat to walk around and discover them. I would recommend if it's your first time in Newport and for the breakfast and its central location.

We were upgraded to a king-size room and were informed the following morning it wasn't supposed to happen. We were made to feel almost guilty. Not a very nice way to treat your guests. (The Innkeeper told us we won the lotto when we got that room, the biggest in the Inn. I don't think so. We've gotten free upgrades much better than the room we got.) Also, our room was right by the kitchen. As we were coming out we said "good morning" to the gentleman helping to prepare breakfast and he did not even acknowledge us. Customer service could be improved. (With the exception of Otelia (sp?) who checked us in. She was very nice and helfpul.) You are in the hospitality business after all.

The breakfast was free at the INN next door and it was OUTSTANDING"' The food was "made to order" the waitress very pleasant and the Chef had the food to us quickly and we will say he did a great job. "EXCELLENT"!

No complaints