The hotel was nice. When the staff had problems finding my reservation they fixed it right away. Rooms were clean and orderly.
IHOP was super expensive, and the wait staff were unprofessional and rude. I did not enjoy paying 26.00 a night for parking, as we could have parked next door for 10.00.
Mainly clean. I would look for another hotel first.
The front desk staff was extremely rude through our entire stay. The hotel was certainly showing its' age. The noise level during the night was very annoying - on all 3 floors. Our complaints went unanswered. We took one look at the pool and turned around.
Location was convenient.
We stayed during the Niagara International Marathon. You would think hotels that are participating in offering rates for this run would also offer late checkouts. This courtesy would allow guest could come back and shower before they had to check out. We had to be out before noon so no accommodation made there. The rooms were dated but fairly clean. Good enough for a quick nights stay.
Better than expected
We had a King bed with jacuzzi room. The room was large and clean and better than expected. Bed was comfortable. Staff were friendly. Location was great!
When we checked in, our reservation said King room with hot tub, but they put us in a small king room with only a stand up shower. They switched us to the appropriate room after going back down to reception, but it would have been nice to skip the hassle. The jacuzzi jets weren't very strong. The shower is in need up updating.
A solid a-okay, with two caveats:
Once we got to the right room, it was awesome. We had been biking through the wineries all day on a hot-hot day so were super glad to have the jacuzzi. Not going to lie, I jumped straight in when we got there, and then had another in the morning before we had to go for breakfast it was so glorious to have a jet tub six feet from the foot of our bed! The bed was very comfortable, and the room was spacious and there had been recent updates and improvements. The AC did its job very well. The TV's a little weird to figure out, but once you do you'll be fine.
Overall it was a decent stay, for the money. There were a few little things (in-room coffeemaker didnt work, towels were scratchy hotel towels) but my two big flags are as follows: Upon our initial check-in, we were assigned the wrong room (one without a jacuzzi!!!). I called front desk and they mercifully had the right room available, but the other couple we were travelling with had the same thing happen... Check your reservation. When we got in, it was too early for dinner so I called to inquire about a snack and a glass of wine (there was nothing in the minibar) from room service. The front desk clerk said she'd have to call me back, and then never did... BYO in-room snacks.
We arrived very early on our day of check in (10:30 am) and thought it was great that the front desk changed our room from 2 queens to a King and allowed us to check in that early!!!! Location for walking to the falls is good.
The staff was accommodating and helpful. The location is near the falls and has a WeGo stop right out front.
The IHOP is insanely overpriced. Like whatever your hometown IHOP is, double the price. The pool is a bit small to truly enjoy.
The room was clean and bed was nice
Found the room to be damp and humid even with the air conditioning on.... It was uncomfortable at times
It is in Niagara Falls (Ontario), within long-walking distance of the Falls ... which is important, because parking is extremely scarce and expensive anywhere closer. Staff was friendly.
$38 (US) of extra, unadvertised charges were added to my bill. The TV in the room was non-functional, the bathroom door would not close ... the entire city of Niagara Falls is a tourist trap, so this hotel fits right in.
Not too bad
Hotel was clean and the rates aren't bad. Quick walk to the falls was a big plus. Took maybe 10 minutes.
The ihop in that hotel. Service was great but the prices are outrageous. We walked into downtown and got cheaper breakfast that was better.
It was good
Located in the Fallsview Tourist District, and the Niagara Wine Region. Recognized as one of the 7 wonders of the World, Niagara Falls and the surrounding South Western Ontario area provides limitless sites, attractions, and activities for a family vacation or leisure get-away. We are also only one block from the newly opened Scotia Bank Convention Centre. Property has a AAA/CAA 3 Diamond rating. A quick 90 minute drive from Toronto, Ontario, or a 30 minute drive from Buffalo will place you in the heart of Niagara Falls and the comfort of our hotel. Our guestrooms all boast high speed internet access, in-room movies, some with private balconies and oversized whirlpools. Take a short walk or ride in the local Shuttle to the Canadian Horseshoe Falls, enjoy a sightseeing tour to Niagara-on-the-Lake. Enjoy world class, award winning wines from the area at the Niagara Wine Festival in September or the splendor of the falls lit up at night during the Winter Festival of Lights at Christmas Time. Year round the Ramada Niagara Falls/Fallsview can be your choice of comfort while you explore the Niagara Region. Sorry, No Pets Allowed. Parking is available at a charge.
Based on 3,727 reviews
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