|""Clean rooms, great location and friendly staff!""||(in 56 reviews)|
|"Great value for the price!"||(in 28 reviews)|
|"Great value for your money!"||(in 24 reviews)|
|"The carpet was very dirty"||(in 3 reviews)|
|"The shower curtain was moldy."||(in 10 reviews)|
|"Tv remote was not working."||(in 34 reviews)|
|room was clean||in 341 reviews|
|location was good||in 312 reviews|
|free parking||in 146 reviews|
|friendly staff||in 136 reviews|
|bed was comfortable||in 115 reviews|
|fridge and microwave||in 87 reviews|
|nothing good||in 83 reviews|
|good value for money||in 80 reviews|
|tv channels||in 79 reviews|
|good price||in 67 reviews|
|walking distance||in 59 reviews|
|bed bugs||in 39 reviews|
|clifton hill||in 29 reviews|
|toilet paper||in 21 reviews|
|security deposit||in 10 reviews|
|falls and casino||in 9 reviews|
|bathroom was dirty||in 8 reviews|
|room was dirty||in 8 reviews|
|tv remote was not working||in 8 reviews|
|parking very tight||in 3 reviews|
The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.
Bed bugs!!! and management will not take ownership
There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) .
Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.
Located in Niagara Falls City, Empress Inn and Suites by Elevate Rooms provides complimentary wireless internet and a gym. It is close to Niagara Falls.
A variety of premium services are available for guests of Empress Inn and Suites by Elevate Rooms, such as babysitting/child services, a concierge and a currency exchange. Staff are available 24/7 and can assist with booking tours and tickets.
The hotel has 80 rooms, all of which are equipped with a variety of amenities to ensure a comfortable stay.
The location of the hotel permits easy access to many tourist attractions. Fallsview Casino Resort and Niagara River are a short walk away.
based on 1,349 reviews
Policies vary by room type and provider.
Empress Inn And Suites By The Falls is located at 5951 Clark Avenue in Fallsview, 0.3 km from the centre of Niagara Falls. Niagara Falls Tower is the closest landmark to Empress Inn And Suites By The Falls.
Check-in time is 3:00 PM and check-out time is 11:00 AM at Empress Inn And Suites By The Falls.
Yes, Empress Inn And Suites By The Falls offers free Wi-Fi.
No, Empress Inn And Suites By The Falls does not offer free parking.
No, Empress Inn And Suites By The Falls does not offer free airport shuttle service.
Empress Inn And Suites By The Falls is 11.2 km from Niagara Falls. Empress Inn And Suites By The Falls is 32.9 km from Buffalo.
No, Empress Inn And Suites By The Falls does not have a pool on-site.