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Value for money
Distance to city centre
|Toronto Pearson Intl|
Distance to airport
|"Great value for your money!"||(in 20 reviews)|
|"All the staff were very friendly!"||(in 51 reviews)|
|"The location was excellent!"||(in 119 reviews)|
|"Rooms were not clean."||(in 104 reviews)|
|"The shower curtain was moldy."||(in 9 reviews)|
|"Charged $5 per day parking!"||(in 32 reviews)|
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The manager and staff were very disrespectful and rude. We had confirmed a check in time of 8am days before our trip yet they denied us a room and argued with us for two hours until I called bookings.com. The room itself was cleaned quickly but not well. I would not have written a bad review if they had spoken to me with respect.
Bed bugs!!! and management will not take ownership
There was abosolutely nothing to like about this place except its location. Upon check in, the room assigned to us had yellow stains on the pillow and excessive hair when comforters were lifted. I was staying with 2 kids so I had to make sure the took was super clean. Anyways, after discovering the stains and hair, I went back to the front desk and asked to have our rook changed; he immediately grabbed a couple keys and took me to a show completely opposite to us. The room as he opened had this strange odor; so I went ahead and checked the pillows and BAMM...bed bugs here bed bugs there. Bed bugs every where! The staff felt very embarrassed. Took a photo to show his boss in the morning (I did too for evidence evidence ) .
Hmmm...bed bugs under pillows and comforters, yellow stained pillows, hair every where, cockroches under "clean" towels. The staff is extremely rude and will not take ownership of anything that may be wrong with the room.
No tea/coffee facilities. Water took 10+ minutes to get hot
cheap,bonus microwave and small fridge
walking up to the 3rd floor with all our luggage was a pain, the walls were concrete were the bedframes attached to and look out of place compared to the other walls
I love the beds and the down duvets. So comfortable. Also like the microwave and fridge which is great for having drinks and snacks. The room is clean and doesn't smell musty like some motel rooms at Niagara falls.
A stay at Empress Inn and Suites by Elevate Rooms places you in the heart of Niagara Falls, within a 10-minute walk of Clifton Hill and Fallsview Casino. Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available on request), and self parking (subject to charges) is available onsite.
based on 1,182 reviews
Value for money
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Most Popular Landmarks
- Niagara Falls Tower 277 m
- Skylon Tower 0.4 km
- Queen Victoria Park 0.4 km
- Niagara SkyWheel 0.6 km
- Ripley's Believe it or Not 0.6 km
- Louis Tussaud's Waxworks 0.7 km