|clifton hill||in 3 reviews|
|reduction in rate||in 2 reviews|
|close to clifton||in 4 reviews|
|painted poorly||in 1 review|
|proximity to the falls||in 4 reviews|
|pool area||in 20 reviews|
|mold infested||in 2 reviews|
|rooms were very dated||in 3 reviews|
|hot tub||in 14 reviews|
|rooms need updating||in 2 reviews|
|parking is not free||in 10 reviews|
|casino and the falls||in 1 review|
|smelt very musty||in 4 reviews|
|falling apart||in 5 reviews|
|breakfast included||in 22 reviews|
|room was too small||in 39 reviews|
|bed was hard||in 7 reviews|
|anex building||in 7 reviews|
|small shower||in 4 reviews|
|hotel needs a major||in 9 reviews|
|good location||in 26 reviews|
|rude front desk||in 8 reviews|
Front desk was inconsistent in notifying guests of $15+tax parking fee, therefore we were unaware until check-out that this had automatically been added to our bill. Staff unwilling to waive this fee despite the fact that we hadn't been notified on check-in. Overpriced given that it was a Saturday in October, and we weren't able to access our room until 4pm even though check-in is at 3pm.
Room Pool Cleanliness Hidden fees
For the money this was a pretty good Hotel. It is in a great location.
Bathroom tissue holder broken. Part of hotel is a separate 2-story building, like a cheap motel. Which you would not know, until you are placed there at check in. When it gets colder, it becomes a problem if you are traveling with kids and want to use the pool. Parking is not free, but it's not uncommon for a Niagara hotel. Lesson for me to ask about these details before booking
Definitely Worth it if your on a budget
-location is perfect -complementary breakfast included and it's good! -nice staff -pool -excellent value for what you pay and get in return
-parking lot charges $15.00 daily! -room had a weird smell coming from AC unit and carpet had a big stain.
The hotel didn't have the room we reserved and ended up switching our room twice. We ended up with a room with no air conditioning the room was disgusting they only gave us a small desk top fan since the air conditioning was broken. The desk attendant was not trying to help us at all. Other people were complaining of their rooms leaking and making a reservation and the hotel did not have a room for them. I was extremely dissatisfied. Hot day in August with 2 small children with no air conditioning and lazy staff. I will never stay there again. Also WiFi was horrible we only had a couple towels in our room and the towels had stains on them. The sheets were dirty and the tub had water in it that would not drain. I was totally disgusted.
terrible place terrible staff
tub clogged w standing water, no a/c, traveling w small kids, rude front desk, no help, gross beds
Wifi was so bad we had to go to Debby's and that cost me $60.00 and breakfast was hard to get. Do not stay here. The location is good.
Don't go if you plan to get some sleep
The walls are paper thin and a group of over 20 people were having a party next door. I called down to the front desk twice and eventually the police came. When I told them that no one should have to pay for such a horrible stay...with no sleep! They told me that I could forget about not paying for the evening. Very disappointing.
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Based on 237 reviews
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