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Value for money
Distance to city centre
|Panama City Tocumen Intl|
Distance to airport
|"Friendly and helpful staff"||(in 39 reviews)|
|"Amazing view, peaceful, great room."||(in 22 reviews)|
|"Great location and fun tours."||(in 17 reviews)|
|"Rooms were not clean at all."||(in 3 reviews)|
|"Room service is very poor."||(in 19 reviews)|
|"The food is Horrible"||(in 27 reviews)|
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Gorgeous setting in the middle of the rainforest and very close to the Panama Canal. The hotel and pool area were beautiful and there were plenty of things to see and do during our 4 day visit in Jan. for nature lovers who take advantage of the many trails leading from the property, as well as the guided rainforest and boat tours. Our only complaint was the limited choice of food, since the options outside the hotel are practically nonexistent in Gamboa. The hotel food was just okay. Thanks to this resort, people are able to have an extended experience in the best rainforest of Panama, instead of only day trips from Panama City.
Great views poor service.
This was our first visit to Gamboa and we loved the jungle tours, both arial tram and boat tours were vey enjoyable and had great staff. 'However the staff in the hotel and restuarant were very lazy, inattentive and seemed untrained and lack the needed hospitality and services that one would expect from a hotel like Gamboa Resort. Especially since they are part of a larger hotel group , including Westin. I have been a starwoods member for many years and this hotel does not live up to the reputation of other hotels in this same class.
When we checked in they never asked for a credit card for incidentals. The room was prepaid for. When we went to sign up for our air tram excursion, because there was not CC on file and could not bill to the room, the tour staff at the tour desk took cash for our canal tour of $85. gave us a reciept and two stickers to wear and we went on the tour. Our guide was Yasir sp? He would remember us as we were the only two at the end of the day and spent time with him. When we checked out the next day, the front desk said we owed 85. for the air tram. We explained what happened but he billed us anyway because there was no record of it. We would NOT have been able to go on the tour IF we did not pay and have ticket/sticker to enter. CLearly a mistake by the staff because they do not think ahead, take CC at check in for incidental, do not communicate with eachother . I had a conversation with the front desk but they just looked at me like they did not know what to do . Please refund my Amex for $85. the remaining difference on the total $103 charge an remain. We would like to return and try it again in the future and bring our guests, but do expect that this hotel needs extensive training for its staff and how to NOT make mistakes such as this one. thanks
Not much to do!
The dinner and breakfast buffets were satisfying. There weren't a lot of different entree selections but the few that were there satisfied our palates.
I expected more activities and entertainment. We became bored relatively quickly. We expected to see more animals and be constantly reminded we were in the middle of the rainforest. Unfortunately, neither happened. The tourist desk staff were not as accommodatIng as I would have expected. The bathroom needed renovations but the shower head was new and worked well. The bed was comfortable. Being one of the few accommodations in the middle of the rainforest is a wonderful concept and I hope they expand this more. When they do, I hope to return.
Beautiful location and views. Nice boat tour to money island. Front desk was very friendly and helpful. Loved the hammock on the balcony and vaulted ceilings on our 4th floor room.
The buffet both for breakfast and dinner were very overpriced. Wait staff at the restaurants were very slow.
Value. great view from the rooms. Good location for couples getaways or large families to stay. Humid, fresh air and the best jungle experience ive been.
Staff in front desk not very helpful. Restaurants are 3/5 in food quality and takes forever if you order from the menu. Make sure to go to the concierge for activities. Info is scarce
The Gamboa Rainforest Resort is set within Soberania National Park in Gamboa, Panama. The hotel is only a two-minute drive from the Panama Canal and 35 minutes from the Albrook Shopping Center. Gatun Lake and the Chagres River are within steps of this establishment. This air-conditioned hotel is located on 340 acres only 16 miles from the Panama Pacifico International Airport and 21 miles from Tocumen International Airport. This hotel boasts 166 non-smoking guestrooms and suites.
All guestrooms and suites at this hotel offer a view of the garden, river, or tropical pool. Each includes complimentary high-speed wireless Internet, mini refrigerators, and around the clock room service. Guests can also take part in a night safari and hiking trail while visiting the hotel. Family rooms offer extra bedrooms along with a living area. The junior suites include private balconies and hammocks to relax in. Rooms also include work desks and chairs, deluxe bath amenities, and 40-inch LCD televisions with cable and satellite channels.
There are several dining options at the Gamboa Rainforest Resort, including El Corotu, which offers local specialties for breakfast, lunch, and dinner. Don Caiman serves a Caribbean menu with items like fried fish, ceviche, and jerk chicken. The Monkey Bar serves appetizers and cocktails while Las Cascadas serves snacks and cocktails by the pool.
The hotel offers several tours including an Aerial Tram tour where you get a full view of the national park. The Gatun Lake and Panama Canal Expedition takes you out on the water to learn about the ecology and history of the area.
Policies vary by room type and provider.
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Most Popular Landmarks
- Panamá Rainforest Discovery Center 3.7 km
- Soberania National Park 6.5 km
- Barro Colorado 16.7 km
- Panama Canal 17.6 km
- Miraflores Locks 17.6 km
- Estadio Nacional Rod Carew 18.4 km