Panama City Car Rentals

Terrible experience

Pros: Nothing

Cons: Waited in line for for over 45 minutes while 2 agents checked in 1 party each, very painful to say the least especially at 9:30 at night. Then to add insult to injury, while 1 agent escorted the party in front of us to their car, the remaining agent left us there. When we questioned her on this she told us her shift was ending. We told her that we were going to speak to her manager and she just laughed it off by saying go ahead. We ended up just leaving and getting a taxi. Never experienced such terrible service and be treated so rudely. I manage over 40 people and if she was my employee she would have been fired on the spot. I know I was in a foreign country however will never use Avis again.

Insurances

Cons: Insurances where way too high... kayak rate was cheap but that's just a hook.

Rental was not available

Cons: Went to pick up the rental and was told it was not available, highly disappointed!

Kayak deal NOT honoured

Pros: Rather than being charged 35$ for 5 days as indicated by Kayak we were charged 25$ per day plus insurance. Our total, after we got out of all of the unecessary insurance ($400) was $240 to cover third party and collision, including the $125 for the car. The Avis agent was not adequately answering my questions. The tire began leaking air the moment we got the car (surprsiginly someone else we had met on our trip that rented with Avis also had the same tire Issue) and the tires were balding already. Either Avis is responsible and ripping off customers or Kayaks so called 'deals' are entirely false. We will not reserve a car through either organization again.

Reservation and Insurance not honored.

Cons: I arrived 3 in the morning. Presented the reservation and international insurance policy. The receptionist said she couldn't honor the reservation because the insurance company wasn't recognized by Avis Panama. Instead of $75.00 (I also had paid $90.00 for Allinaz Insurance) I was charged $333.10 for the rental. Make sure you have insurance honored by Avis or else you will be stung.

Cheap but slow.

Pros: Car rental was cheaper than the airport taxis. Car had USB port for phone charging/music.

Cons: Took 2 hours to get unclean vehicle. Was told to walk outside to the isle the vehicle with being kept on. No further instructions. Waited outside in the heat for about 25 minutes while staff searched for a car prior to getting a vehicle.