4.0
Mandatory insurance costs are not included in the totals displayed online, so the price was ultimately much higher than anticipated. Also, they required renters to make the vehicle spotless inside and out or else pay a cleaning fee. Please also note the rental office is not inside Albrook airport as advertised - it’s not far away, but a bit confusing upon arrival.Reviewed 26 Jul. 2023
review from![kayak]()
4.0
The car was clean. They forced us to buy insurance even though I had it on my credit card. We had to upgrade the car because they didnt have the class car we ordered and they didn't have a car seat for my child.Reviewed 28 Feb. 2023
review from![kayak]()
10.0
It was driven by National Team not Alamo. The car and service were great.Reviewed 2 May 2022
review from![kayak]()
2.0
Car as ordered not availableReviewed 19 Jan. 2022
review from![kayak]()
7.6
Pros:The staff once in the office were very friendly and efficientCons:The pick up line was very long. Waited ~60 min outside before seeing an agent The car had sand on the rig like it had just been to a beach.Reviewed 13 Aug. 2020
review from![kayak]()
2.0
Pros:Staff was friendly but reservation is not available when booked the same day. I was quoted a different price on Kayak and at the counter was 15x higher. Total BSReviewed 18 Nov. 2019
review from![kayak]()
7.2
Cons:Took the midsized SUV. Toyota. For going up in the mountains. Had a gutless engine, smaller than the sedan. Had to put it in 1st and redline the tac to go up paved roads.Reviewed 6 Sep. 2019
review from![kayak]()
2.0
Pros:They have different rules in Panama then they charge you a whole different amount on the rentalCons:It would have been better if your website wouldn’t false advertise the rental terms and conditionsReviewed 13 Aug. 2019
review from![kayak]()
6.8
Cons:There was hidden cost not disclosed to us when we reserved the car online. We were only made aware of this hidden cost (mandatory insurance) when we picked up the car at the airport. The price to rent the car more than doubled the price we were quoted at the time we reserved it online.Reviewed 25 Jun. 2019
review from![kayak]()
4.4
Cons:We returned the car after one day with a barely noticeable chip in in the paint at the bottom of the front bumper - probably from a small rock that kicked up in the road. They charged us $125 for the “damage we caused”.Reviewed 27 Apr. 2019
review from![kayak]()
2.0
Pros:NothingCons:I reserved the car online. A few days later I received an email offering insurance with Allianz. I got the insurance. When I was going to pick up the car I was told I had to pay an extra 130 usd. I asked them why and they told me for insurance purposes. I showed them the insurance I bought......Reviewed 27 Apr. 2019
review from![kayak]()
5.2
Pros:They provided me a new car with little to no miles on it but that is the best thing about the service I received.Cons:They misadvertise their price with my online $85 booking turning into $300 when I arrived at the counter due to a mandatory insurance that they did not include upfront. Also hit me with a $10 charge for having the gas just off the full line.Reviewed 21 Apr. 2019
review from![kayak]()