It was very quiet and relaxing and a lovely location.
Unfotunately we found the reception staff quite rude and unwelcoming.The dining hall and bar staff were very helpful and friendly.
The grounds were beautiful. The furnishings downstairs were lovely and decor grand
the bathroom loads of mildew. Antiquated shower in bath. No comfortable chairs in room to sit on
bed small but comfortable, good value for a mid week break
staff were excellent and very helpful
shower over bath was poor other than that everything was very good
The staff were uniformly charming and the hotel quiet and comfortable
exellent dinner, breakfast and service
The fantastic walks within the exceptionally maintained hotel grounds and their comitment to supporting local wildlife I have never seen a red squirrel really cool
the bed cover was a blanket and had hairs on it
Beautiful hotel and surroundings. Ideal for walkers. Good food, excellent breakfast.
position was excellent
The surrounding countryside and waterfall
Pillows were very uncomfortable
Located near a train station, Best Western Shap Wells Hotel is a great choice for a stay in Penrith. Guests can visit the 24-hour fitness center for a workout or grab a bite to eat at Birkbeck Restaurant, which serves British cuisine and is open for breakfast and dinner. A bar/lounge and a terrace are other highlights, and rooms offer sofa beds and 24-hour room service.
Policies vary by room type and provider.