The location was great. Great food and shopping was in walking distance
The rooms were run down. The toilet ran off and on, the handle was loose. The bathroom sink was broken. The staff was not very friendly, or eager to help. When we checked in, the person checking us in told us nearly nothing about the hotel or amenities
I liked the location.
It was terribly overpriced, very poorly managed, and very old. The breakfast are in the morning was too small, they repeatedly ran out of coffee, the layout had zero functionality and it was a very stressful beginning to my day.
The only thing pleasing was the location.
We paid for a premium upgraded room which we did not receive. Our room stated 2 beds and we got one. We were traveling with elderly parents which made this difficult. The front desk just stated sorry they were sold out. Awful experience!!
Layout of hotel is good.
I paid full But hotel charged me again. Stayed there 5 nights asked them about this issue. All the time answer was. We are working on it. And they will say , we will call you. No answer yet. Tv was not working for one night. No compensation .
Love the ambiance of the central surroundings. Exceptionally quiet. Breakfast and cocktail hour was pleasant.
The$12.00 daily parking fee on top of the $---.-- per nite rate! Also, Wi-Fi fees of $9.95 daily apply if you choose not to join Hilton Honors...which I did when I returned home.
Breakfast and location
First room we checked into smelled like cigarettes, the next room was little better but still smelled, some bedding was dirty as well
The beautiful lobby, with its greenery, fountain, and koi pond.
The restaurant/bar was seriously understaffed. I was attending a conference, and it took forever to get lunch on Saturday.
Location was very convenient to an appointment we had the following day. Breakfast was nice and there is a restaurant at the facility. Mall is nearby.
Television in bedroom did not work. Ice machines are at either end of a long hall. Charge for parking at the motel was $10 per night. No free internet.
Great lobby and guest amenities. Close to many different eating places.
Complimentary breakfast didn't start until 7:30 am on Saturday...much too late for the early riser and traveler.
The pool is GORGEOUS and well-maintained. Food is very good. Atrium is beautiful with koi fish and turtles (kids love it). Location is great, nice upscale mall right across the street.
The front desk staff at check-in. The lady who checked us in was extremely RUDE. We almost left and got another hotel because of her, even though we already paid for our room. That's how awful she was. I wish I knew her name!
The Embassy Suites Phoenix - Biltmore hotel is located in the Biltmore area, Phoenix, Arizona's most prestigious community. Enjoy the finest dining and shopping experience at the Biltmore Fashion Park with over 70 of the finest shops and restaurants located just steps from our front door. Here are just some other points of interest in the surrounding area: Downtown Phoenix, AZ, Phoenix Sky Harbor Airport (PHX), Scottsdale Fashion Square, Arizona Biltmore Golf and Country Club, Airways Center - Home of the Phoenix Suns, University of Phoenix Stadium - Home of the Arizona Cardinals and the 2008 Super Bowl (Glendale), Chase Field - Home of the Arizona Diamond Backs, Gila River Casino, Arizona State University, Old Town Scottsdale, Phoenix Zoo, Phoenix Greyhound Park, Camelback Mountain (Scottsdale), Paradise Valley Mall, Click here for more attractions. All of our hotel's suite night stays include our famous complimentary cooked to order breakfast as well as our complimentary Manager's Reception daily - a fantastic way to start your day and an even better way to end your busy day. Some great activities located near our hotel are: Cricket Pavilion (Phoenix), Wrigley Mansion, Peoria Sports Complex, Pinnacle Peak Patio (Cave Creek), The Hideaway Bar and Grill (Cave Creek), Rawhide, Sun Devil Stadium, Heard Museum. The Embassy Suites Phoenix - Biltmore can accommodate all of your business meeting needs with our spacious meeting rooms and full catering capability. Here are some of the local businesses in our area: Charles Schwab, Allstate Insurance, IBM, Oracle, Humana, Morgan Stanley, Merrill Lynch, AT&T, CNA Insurance, JP Morgan Chase, Honeywell Training Center, Chase Bank, DPR Corporation, AZ Heart Institute, Clear Channel Communications. Please see our accommodations page to see all the extra amenities that come with all suite night stays at Embassy Suites Phoenix - Biltmore hotel. Welcome, and enjoy your stay with us!
Based on 751 reviews
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