Value for money
Distance to city centre
|"Cool and excellent restaurants!"||(in 8 reviews)|
|"The service from employee es perfect."||(in 18 reviews)|
|"Staff was very friendly."||(in 36 reviews)|
|hotel staff||in 83 reviews|
|food was excellent||in 78 reviews|
|great food||in 76 reviews|
|best hotel||in 73 reviews|
|room service||in 42 reviews|
|waste of time||in 25 reviews|
|excellent restaurant||in 24 reviews|
|fuego||in 10 reviews|
|gao||in 10 reviews|
|hotel area||in 10 reviews|
|property itself is beautiful||in 10 reviews|
|comfortable room||in 7 reviews|
|pay an extra||in 7 reviews|
|chichen itza||in 5 reviews|
|high quality||in 5 reviews|
|amazing views||in 4 reviews|
|pool beach||in 4 reviews|
|kids club||in 3 reviews|
Our room view was great. The spa hidrotherapy was great. Included parks were great. I’m hesitant to give a lower rating because everyone was so nice and our last trip before this one was magical. Very little plastic use.
Restaurants and bars were large in number but hit or miss in quality - xingao which requires a reservation was a total let down. Las playas wasn’t very good and ants will eat you alive. The drinks were watered down or just a bunch of sugar except for the lobby bar or dan’s bar in fuego. The water temperature for the shower was scalding hot or freezing, which was annoying. The toilet flushes so hard that the water hits you so you have to be careful. The butler included with fuego was nice but useless. While cleaned everyday, we found a few roaches in the $700/night room. Also, they didn’t refill our fridge or restock our things everyday. Annoying when we wanted more water.
Everything was great, but the service over the top!
No idea, they have all.
Everything food delicious
Fell in love with the experience
The staff were always making sure you had the best experience when dining and any of the many restaurants. When they said all included, they meant it. Free transportation to all the activities and tours. Just amazing
Staff still learning and a bit slow . Somethings not finished yet but overall magnificent
Located in Playa del Carmen, Hotel Xcaret Mexico - All Parks and Tours / All Fun Inclusive is a 5-minute drive from Xplor Theme Park and 7 minutes from Xcaret Eco Theme Park. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is complimentary (available 24 hours).
based on 963 reviews
Value for money
Policies vary by room type and provider.
Hotel Xcaret Mexico is located at Carretera Chetumal Puerto Juarez, Kilometro 282, Colonia Rancho Xcaret, 5.7 km from the centre of Playa del Carmen. Xcaret Park is the closest landmark to Hotel Xcaret Mexico.
Check-in time is 3:00 PM and check-out time is 12:00 PM at Hotel Xcaret Mexico.
Yes, Hotel Xcaret Mexico offers free Wi-Fi.
Yes, Hotel Xcaret Mexico offers free parking.
Yes, Hotel Xcaret Mexico offers free airport shuttle service.
Hotel Xcaret Mexico is 20.2 km from Cozumel. Hotel Xcaret Mexico is 55.6 km from Cancún.
Yes, Hotel Xcaret Mexico is a pet-friendly hotel.
Yes, Hotel Xcaret Mexico has a pool on-site.