The Reef Playacar Beach Resort

Retorno Sayil Fraccionamiento - 1, Playa del Carmen, Quintana Roo, Mexico
+52 984 873 4120

Cheapest
rate per night

8.2

Excellent
based on 658 reviews
The Reef Playacar Beach Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
-
Check-out
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Provider Nightly total
AMOMA C$ 119
TripAdvisor C$ 119
snaptravel C$ 124
AMOMA
TripAdvisor
snaptravel

Good to know

Value for money

7.6

Distance to city centre

1.8 km

Location rating

8.9

Nearest Airport

Cancun

Distance to airport

51.9 km

Rooms

Check-in
Check-out

Superior Rooms

C$ 156+

Bed type
Provider
Nightly base price
Unknown
C$ 156 per night

Standard Rooms

C$ 136+

Bed type
Provider
Nightly base price
Unknown
C$ 136 per night
Unknown
C$ 156 per night
Unknown
C$ 157 per night
Unknown
C$ 157 per night
Unknown
C$ 159 per night
Unknown
C$ 168 per night
Unknown
C$ 178 per night
Unknown
C$ 192 per night
Unknown
C$ 196 per night
Unknown
C$ 196 per night
Unknown
C$ 208 per night
Unknown
C$ 209 per night
Unknown
C$ 212 per night
Unknown
C$ 212 per night
Unknown
C$ 223 per night
Unknown
C$ 246 per night
Unknown
C$ 809 per night

Double Rooms

C$ 119+

Bed type
Provider
Nightly base price
Unknown
C$ 119 per night
Unknown
C$ 155 per night
Unknown
C$ 164 per night
Unknown
C$ 194 per night

Reviews

Pros

Cons

Traveller rating

113
68
16
11
1

Time of year

Traveller type

Show reviews that mention

+
  • Excellent
    Jun. 2016
    10.0

    We loved Paradise

    Loved the beach low water current The suite upgrade was amazing Weather was perfect

    It would of been better if they had an all inclusive plan

  • Good
    May 2016
    7.4

    Cheap Food Service

    Great location, Attentive staff and Cold AC.

    Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

  • Mediocre
    Dec. 2014
    4.0

    Worse food ever!! Food poising!!

    the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

    The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

  • Mediocre
    Dec. 2014
    2.2

    Give your review a headline

    Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER

  • Excellent
    Nov. 2014
    8.5

    Great place!

    My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.

    Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!

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About

Overview

The Reef Playacar Beach Resort is found on the Mexican coast of the Caribbean and in the heart of Riviera Maya. This hotel is located on the oceanfront and it is all-inclusive. The resort is a good option for couples, as well as families. Because it is an all-inclusive package, guests will be able to choose from a range of different packages, which can provide them with different types of features and services.

There are 196 rooms at the resort, which blend well with the tropical forest and beach themes of the area. Some of the modern conveniences you can expect in the rooms include ceiling fans, air-conditioning, a television, telephone, alarm clock, and a safety deposit box.

This resort has a large number of amenities to provide just about everything guests will need. You can find a concierge, bicycle rentals, a jewelry shop, tour desk, board games and billiards, a range of daily activities, entertainment each night, and a gym, where you can keep in shape. The resort also has several options for dining on site. Botticelli offers freshly prepared Italian dishes. Other options at the Reef Playacar Beach Resort include the Terraza Grill, the deli snack bar, the ice cream parlor, the Cenote, Azul 48, Papo’s Bar, and more.

Guests who stay at the resort will be mere steps from the beach. They will also be close to many places to visit, as well as more places to dine. Some of the other dining options in the area include Alux and Casa Sofia Playa del Carmen.

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.2 Excellent

based on 658 reviews

8.5

Cleanliness

8.3

Comfort

8.5

Staff

7.6

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
Disabled Access
ATM on-site
Babysitting or child care
Business centre
Car rental
Internet
Wi-Fi
Concierge service
Gift shop
Laundry facilities
Meeting/Banquet facilities
Beach access
Fishing
Golf
Hot tub
Child pool
Outdoor pool
Snorkeling
No smoking
Restaurant
Bar/Lounge
Beauty salon
Hairdryer
Tennis
Cable or satellite TV
Air-conditioned
24hr front desk
Wake-up service
Airport shuttle (surcharge)
Free parking
Pool table
Storage available
Beachfront
Terrace/Patio
Towels
Massage
Pool bar
Accessible parking
Alarm clock
Balcony
Body soap
Bottle of water
Coffee machine
Family rooms
Fan
Fire extinguisher
Flat-screen TV
Free toiletries
Fruits
Garden view
Key card access
Outdoor furniture
Pool towels
Pool with a view
Private bathroom
Private parking
Radio
Safety deposit box
Secured parking
Shampoo
Shower
Snack bar
Telephone
Tile/marble floor
Toilet
Toilet paper
Trash cans
TV
Wi-Fi available in all areas
Daily housekeeping
Entertainment staff
Hammam (Turkish bath)
Shops (on site)
Tour desk
Canoeing
Cycling
Diving
Evening entertainment
Kids' club
Table tennis
Water sport facilities (on site)
Windsurfing
Bathrobe
Garden
Spa and wellness centre
Bicycle available
First-aid kit
Contactless check-in/check-out
Physical distancing in dining areas
Physical distancing rules
Property is cleaned by professional cleaning companies
Process in place to check health of guests
Aerobics
Foot massage
Hand sanitizer in guest accommodation and key areas
Screens or physical barriers placed between staff and guests in appropriate areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
All plates, cutlery, glasses and other tableware have been sanitized
Food can be delivered to guest accommodation
Guests can opt-out of accommodation cleaning service
Staff follow all safety protocols as directed by local authorities
Laundry service
Spa
Coffee shop
Safe
Pets not allowed
Designated smoking area
Wedding services
Currency exchange on-site
Bicycle rental

FAQs when booking at The Reef Playacar Beach Resort

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Photos

All Photos (9)
Bedroom (3)
Pool (3)
Lobby (2)
Restaurant (1)

Location

Most Popular Landmarks

  • Playacar Golf Club 227 m
  • Aviario Xaman Ha 0.8 km
  • Yucatek Divers 1.7 km
  • Calle Quinta Avenida 1.8 km
  • Playa principal de Playa del Carmen 1.9 km
  • Parque 28 de julio 2 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK

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Hotels North America Mexico Quintana Roo Playa del Carmen The Reef Playacar Beach Resort