The Reef Playacar Beach Resort

The Reef Playacar Beach Resort

8.2
Excellent

Based on 2,231 reviews
 
Retorno Sayil Fraccionamiento - 1, Playa del Carmen, Quintana Roo, Mexico
  +52 984 873 4120
The Reef Playacar Beach Resort - Playa del Carmen, Quintana Roo, Mexico
Check-in
Check-out
Compare vs. KAYAK |
TripAdvisor C$ 19
Expedia C$ 178
AMOMA.com C$ 200
TripAdvisor
per night
Expedia
per night
AMOMA.com
per night

Rooms

Check-in
Check-out

Double Rooms

C$ 209+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 209 per night
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Unknown
C$ 275 per night
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Unknown
C$ 280 per night

Superior Rooms

C$ 298+

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Provider
Nightly Base Price
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Unknown
C$ 298 per night
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Unknown
C$ 321 per night

Premium Rooms

C$ 424+

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Provider
Nightly Base Price
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Unknown
C$ 1015 per night
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Unknown
C$ 424 per night
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Unknown
C$ 962 per night

Standard Rooms

C$ 178+

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Bed Type
Provider
Nightly Base Price
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Unknown
C$ 178 per night
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Unknown
C$ 188 per night
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Unknown
C$ 225 per night
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Unknown
C$ 237 per night
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Unknown
C$ 241 per night
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Unknown
C$ 255 per night
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Unknown
C$ 278 per night
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Unknown
C$ 287 per night
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Unknown
C$ 297 per night
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Unknown
C$ 298 per night
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Unknown
C$ 354 per night
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Unknown
C$ 372 per night
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Unknown
C$ 390 per night
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Unknown
C$ 403 per night
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Unknown
C$ 412 per night
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Unknown
C$ 431 per night
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Unknown
C$ 579 per night

Reviews

Pros

Cons

Traveller rating

62
34
11
9
0

Time of year

Traveller type

Show reviews that mention

+
playa del
jungle
hip hop
sports activities
italian restaurant
wifi not even included
private beach
beach staff
beach was great
food was good
variety of food
heart of playa
  • Excellent
    Jun 2016
    10.0

    We loved Paradise

    Loved the beach low water current The suite upgrade was amazing Weather was perfect

    It would of been better if they had an all inclusive plan

  • Good
    May 2016
    7.4

    Cheap Food Service

    Great location, Attentive staff and Cold AC.

    Cheap 2 star food service. If you don't ask for it you won't get it. This was my fifth visit to the Reef. Every year the overall food service has gotten progressively worse especially in the Italian Restaurant. Four years ago that restaurant had an excellent antipasto salad bar now it has the same salad bar as the main restaurant. The entrees youst to be very good to excellent and the house wine and champagne were surprisingly good, no more. We never went back to that restaurant after the first try, nothing special. The hamburgers at the snack bar are mixed with a filler that does not taste good. I couldn't eat it. The food in the main restaurant varies little from day to day. They use the cheapest meat available but prepare them well and in a tasty manner. Beef is rare but if you ask for it they will get you a steak. Years ago the Italian restaurant was NYC quality, the main restaurant had fresh squeezed orange juice for breakfast, champagne flowed all day, now you have to pay for it after 11 AM and the overall food service was much better. I have to admit I found something I like to eat at every meal and they served steaks after I asked for them. Our bathtub needed replacement, it was cracked on the bottom. Our TV was broken as well.

  • Mediocre
    Dec 2014
    4.0

    Worse food ever!! Food poising!!

    the only good thing was the ice cream parlor and it's location was amazing so close to 5th Avenida! We walked to the little town of playa del Carmen and all it's shops!!

    The beach is always dirty with sea weeds, the food is horrible the staff are not attentive not greetifull. Bartenders are horrible and drinks suck! If you want to go and have diarrhea and vomiting for two days with you and your children all together go to this place! We were 9 In our party and 8 of us got sick!! And I heard from other quests that people in There party got sick also!! The restaurant is outdoor it's hot and humid and food is not kept at a good temperature so any dairy product or meat will be prone to bacteria very quickly. They do not have enough ice and do not keep food fresh! If they use beans tonight for dinner the left over is served for breakfast! It's so disgusting!! Would never stay at the reef playacar again! So many Mosquitos!!! Be prepared to get bitten and get food poising beach is terrible!!

  • Mediocre
    Dec 2014
    2.2

    Give your review a headline

    Terrible: On the worst Experience EVER, Since we walked in and we checked in they asked for our passports Really!! The we get to the room that smelled HORRIBLE the lights did not work and latch was missing, The Beds where so hard, I think the floor was Better all the servers where so rude. NO ACTIVITY at the pool area the pools where so small plus if you needed to pay extra if you wanted a different beer and then to get a coffee at the lobby was 3 bucks really what part of all inclusive was I missing. I hated this Hotel it was the WORST EVER NEVER AGAIN. We also got food poison, and other people staying here at the REEF also got food poison. The food is not kept at the right temperatures and the service was HORRIBLE you would ask for your Drinks they either took forever or they would not come at all. At the food stations the cooks where always in a BAD MOOD. There beach was super dirty this was the only hotel that did not clean the sea weed. JUST THE WORST HOTEL EVER

  • Excellent
    Nov 2014
    8.5

    Great place!

    My first time in Mexico and at an all inclusive. I really enjoyed the area and the feel of the resort. The separate restaurants had nice dinners and the buffet breakfast lunch and dinner was pretty good. The beach and the pool were very nice and the resort was located close enough to the downtown area that you could walk or take a cab for next to nothing. I would come back and would recommend this place to others.

    Our check in had some confusion based in the american websites that we had read and what actually was the case regarding her son and kid staying free. However they were pretty sympathetic and work out a very reasonable deal with her. They have some guys not he beach that r selling excursions and asking for money to hold your place that don't work for the resort and if you didn't know better then you think it's ok. They are a scam and they will take your money and refund you if you decide not to go. Beware or them!!

  • Excellent
    Oct 2014
    9.3

    Beach is impeccable - best beach in playa. Pool area was beautiful. Got a great deal via kayak $125 incl tax per night all inclusive for two. Alcoholic beverages included and paddleboard free for 30 min. Located in gated community so beach was a bit exclusive - no one hassling you/ begging for money.

    Menu variety very generic, bad attempt at American dishes. We didn't even understand why. Food quality subpar - fruits weren't sweet, ceviche poorly done. Dinner was OK. Hotel would not allow me (parents staying at hotel) to access property without a playacar membership card (hotel is located on golf course/ in gated community) had the card thanks to my Airbnb host but was not allowed after 6pm to watch sunset with parents to celebrate their anniversary.

  • Okay
    Feb 2014
    5.3

    Nothing - The place was completely mediocre. The only good thing is that it is a beachfront hotel.

    The check in procedure was a nightmare. I flew in from spain and had done the reservation the night before. Upon arrival, they tell me that the reservation is not in the system because the person who takes care of reservations is on a holiday until tuesday! The man tells me that he'll put me in a provisional room. We walk there ( mind you Im carrying my whole kitesurfing equipment with me ) and as the bellman opens the door, we notice the room is occupied. So then we had to go back and I was put in another room for the night and then had to transfer the following day. My check out date was on Friday and I needed an extension until Sunday - I contact the lobby and they tell me they have no availability. While I was booking my room elsewhere I decided to look at their webpage and they did in fact have rooms available. Completely unprofessional people. Yes this is an all inclusive too, but the food is terrible. Breakfast and dinner tastes exactly the same.

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About

Overview

Located in Playa del Carmen right on the beach, just a few steps away from the main street, the 5th Avenue, and nearby the ferry to Cozumel, 10 minutes away fromXcaret and Xplor, 45 minutes away from Tulum, and 1 hour away from Cancun.

Expedia

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Features

Free Parking
Free Airport Shuttle
Free Wi-Fi
Pool
Pet Friendly
Spa

8.2 Excellent

Based on 2,231 reviews

8.9

Location

8.8

Beach

5.4

Value for money

3.7

WiFi

Things to Know

  • Friendly service
  • Friendly atmosphere
  • Pleasant hotel grounds

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Fitness centre
ATM on-site
Babysitting or child care
Business centre
Car rental
Internet
Wi-Fi
Gift shop
Meeting/Banquet facilities
Bicycle rental
Spa
Outdoor pool
Scuba diving
Snorkeling
Restaurant
Bar/Lounge
Beauty salon
Tennis
Air-Conditioned
24 Hour Front Desk
Safe
Free parking
Pool table
Storage available
Non-smoking rooms available
Beachfront
Terrace/Patio
Massage
Kid-friendly
Concierge service
Laundry service
Child pool
Hairdryer
Coffee shop
Pets not allowed
Designated smoking area
Wedding services

Location

Most Popular Landmarks

  • Playacar Golf Club 232 m
  • Aviario Xaman Ha 0.8 km
  • Yucatek Divers 1.7 km
  • Calle Quinta Avenida 1.7 km
  • Playa principal de Playa del Carmen 1.9 km
  • Parque 28 de julio 2 km

Playa del Carmen Travel Guide

Learn about Playa del Carmen on KAYAK