SpringHill Suites by Marriott Philadelphia Plymouth Meeting

Good location

The rooms were dirty and old. They kept putting me in the wrong room, 3 different times. 1 room smelled of smoke

Quiet & nice look in entrance and hallways. The man who checked us in was very nice & did offer to change our reservation to another hotel due to the pool not working. However, with check-in at 3pm & having driven over 4hrs in pouring rain already that day, we unfortunately did not take the offer.

Would have liked to have known that the pool was not working before arriving. Am positive that it had been out of order for at least a couple hours before arriving & had we known that, driving back 20miles the way we came from wouldn't have been a reason to keep us from enjoying the one thing I absolutely wanted at whatever hotel we stayed at. Not being able to relax & spend time with my children swimming on a cold rainy night ruined the remainder of the trip. And worst of all, I couldn't even enjoy a nice relaxing bath. The plug in the drain did not work & even if it had, the fact that the sink was separate from the rest of the bathroom made what should have been simple, aggravating. It was a disappointing stay especially since there is no chance of another one for at least 6 months.

Staff was very friendly!

I didn’t like that the pool was out of order, my phone in my room didn’t work, and the toilet wasn’t working right. When you flushed the toilet the water would rise instead of going down.