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|Distance to city centre||1.6 km|
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Unfriendly Booked ap for 5 ppl, claimed that for the 6 yo kid we should have paid extra for a pillow. We had only 3 big towels. I asked for towels and extra pillow not extra bed. Other locations we were preoared them at arrival without extra cost or comments... The only nice person was the woman from the breakfast. The water hit system was complicated and we needed explanation which was given also with anger. And with an irrelevant comment that there are more israelis in the resort and no one complained like me... The sofa was the kids was terrible -picture below. They slept on steel. I was affraid to argue more... Too bad since the place has great potential
Safe,clean,great location,great customer service from reception(Thank you so much Monica reception for your help). I definitely recommend Complex Monterai.
- I requested a larger room as I was coming with my little daughter and they upgraded us free of charge - the room was very large and sunny, far away from the street - good facilities
- some little details that show that they didn't invest too much or constantly - some light bulbs were not working, smell in the bathroom, couch was extendable but not very new or comfortable
The food menu didn’t offered enough choices.
With a stay at Monterai Resort in Poiana Brasov, you'll be within a 15-minute drive of Poiana Brasov Ski Resort and Dino Parc Rasnov. Featured amenities include luggage storage and lockers. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
based on 432 reviews
Things to Know
- Friendly service
- Spacious rooms
Policies vary by room type and provider.
Reviews about Monterai Resort
Most Popular Landmarks
- Poiana Brasov Ski Resort 1.5 km
|Bucharest Otopeni Intl||123 km|