Always a Resoanable Place to Stay
The price is right and the staff is always friendly. The convenience of the facilities is good.
The Mexican Restaurant is horrible. The Asian restaurant is so-so. The best eating experience was California Pizza Kitchen.
Getaroom(dot)com goofed and only reserved us for one night eventhough our conformation email said 2 nights. Hotel staff said they've had problems with kayak and getaroom reservations several times before. As for the room the only negative was the fact the refrigerator just made noise but never got cold.
We reserved 2 nights but getaroom/kayak only reserved us for 1 night. Refrigerator in room didn't work and our food was ruined. Resort fee increased. As for the rest of the room the beds were comfortable and the tv was huge.
Sub standard room
The room were not clean. You could find hair on the floor and shower. There were left over foods in the fridge from previous customer. It is not worth it.
Good resort but with a few key problems
Like the overall location, and idea off GSR. There was good opportunity for activities and the room quality itself was good.
The casino still allows smoking in most public areas, which in 2018 is not really acceptable. Smoke fills the entire casino, and even was obviously present in my room on a non-smoking floor. My allergies and lungs were not happy. This was my third time at GSR, and, over the past 2 years the quality of the food served by their Grand Buffet and Grand Cafe has fallen off a cliff. The intended all-inclusive nature of the resort no long is appealing when you have to have food delivered before the food available on-site is repeatedly bad enough to need to complain to wait-staff.
GSR is a place to go in Reno
Casino, Children’s Arcade, ease of checkin/ checkout Lot of activities for all age group.
Ability to make dinner reservations was not there.
It was my first time there , and I liked that everything is there to have great fun in family
The room , was not vacuumed, bathroom floor was not sweep and it wasn’t mopped, And front desk ask me if I wanted and upgrade for $20.00 more I said yes and what i found is what I just explained Thank you
The room was nice and comfortable
Everything was expensive and my girlfriends salmon was under cooked
The smell of cigarette smoke from casino.
Staff, rooms and food.
There was some construction and back parking was a little rough.
I liked how there was absolutely nothing I could do about the resort $33 resort fee
What started out as one of the most affordable options with the listed price quickly changed to it being one of the expensive choices. The resort fee was not listed in the price & should've been. Also, upon check in, I was offered an upgrade that was more expensive to get features that I had already been told were included. If I paid more out of pocket to get the things that I was led to believe that I had already pud for, I would've almost doubled by price. And for what? This isn't Hawaii, it's Reno.
Everything was great
Was offered an upgrade upon check-in and it did not disappoint. The room was clean, spacious, great views of the mountains and city, and comfortable bed. The temperature was set at a comfortable 67 degrees and the housekeeping staff was very courteous in understanding of our being in the room later and cleaned it promptly after. We are locals and GSR is consistently rated as one of the better casinos and staying there was no exception.
There needs to be a bit more communication between front desk staff and housekeeping. When we extended our stay by a day (having work done on our house) apparently that message was not conveyed to housekeeping who was trying to kick my boyfriend out. It was resolved, but created some hassle for him.
When you stay at Grand Sierra Resort and Casino in Reno, you'll be on a river, within a 10-minute drive of National Automobile Museum and Nevada Museum of Art. Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Reno? This resort has 200000 square feet (18580 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
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