Excellent
9.0
Pros:
Breakfast was good! Loved the location! Very nice hotel!
Cons:
We tried to use the printer. The staff member told us he was a little “hangry” so he didn’t want to help us get it working. It was important for us to print out her medical record for her college. He wasn’t willing to help. The pool closed for cleaning.
Excellent
10.0
Pros:
Pool was really nice
Cons:
Only one elevator
Excellent
10.0
Pros:
Pool was so much fun for the kids, big hot tub and the staff was great. They continued to clean up the pool area all evening. The breakfast had many options including Jimmy Dean breakfast sandwiches.
Cons:
Nothing
Excellent
10.0
Pros:
Staff is friendly and helpful, they value your stay
Cons:
Hot tub was down most the stay, so never got the chance since it was busy during weekend
Excellent
10.0
Pros:
Everything
Cons:
Everything
Excellent
10.0
Pros:
Nice clean room with comfortable beds, even the pull out sofa was comfy!! The suite was plenty big enough for my family of 5 (including infant with pack and play) and room for baby to play and roll around. Kids enjoyed the pool. Location was very convenient for our trip.
Excellent
10.0
Pros:
Loved everything, great breakfast, friendly employees, and kids loved pool area.
Cons:
No complaints
Mediocre
2.0
Pros:
Hotel employees at the desk really tried & were kind & helpful. I wish I could say this about the others, like the desk clerk who tried to hand me a plastic bag with a plunger in it at my room door after I reported my toilet would not flush. ðŸ�
Cons:
There aretoo few characters to list them. Mgmt has handicapped personnel who tried to make my stay better. No room phone, no housekeeping service, not once in nine days! 🤔👎. Pool was closed two days, then unusable due to HEAVY brat use.
Mediocre
3.0
Pros:
Price. Bed. Pool, when it was open. Pool, when it was NOT completely filled from morning until 11:21 with SHRIEKING RUG RATS AND RUDE AND EXTREMELY LOUD PRE-TEENS.
Cons:
My room was NEVER cleaned. Covid is NOT an excuse for that!Breakfast (due to Covid?) very stark, consisting of foods inedible by me. Rude staff. No luggage stand, no room phone. No lights in parking area. Dangerous ice on walks. Mayo guests/spec need
Mediocre
3.0
Pros:
I could walk across three parking areas to the Natural Grocery for safer food. BUT! The lights for all three lots were out, & it was a scary little walk with arms full of grocery bags in the dark over icy patches and black ice from the roof leaks. Unsafe!
Cons:
Fresh paint is not a renovation. Blaming Covid for all of the defects is pathetic. Not having my room cleaned was just plain cheap, not a Covid concern. Unlit parking lots are danger zones. The lack of an airport shuttle is a VERY poor choice.
Okay
5.0
Pros:
I liked the pool and the room space.
Cons:
I did not like the grab and go breakfast because there was only about two choices to pick from and it was all cold and not good. And on line when I booked the room it said continental breakfast which I was looking forward to.
Mediocre
2.0
Pros:
Area
Cons:
Yes remodeling and nothing was said about this when booked room and hot tub was full of small kids so could not use i book this because of the hottub
Poor
1.0
Pros:
It had a shuttle to Mayo Clinic.
Cons:
The rolled carpet and the five gallon buckets in the hallways. The fumes from the carpet glue and the paint. Had to leave within an hour due to the overwhelming toxins in the air.
Mediocre
3.0
Pros:
The hotel is in a good location and has a nice pool area for young kids.
Cons:
The hotel as a whole is a dump. Poorly maintained. Internet did not extend to our room. Leaking toilet. Indifferent staff.
Poor
1.0
Cons:
We did not stay here and I am still trying to get my money back!! Showed up to major construction..the stench in the hotel with the mixture of paint and thinner was absolutely horrendous. I'm still waiting for the manager to call me back to give me refu
Mediocre
3.0
Pros:
I like the pool and the hot tub. And how how close it was to the Mayo Clinic
Cons:
We weren't told or didn't know the place was under construction and smelled like paint. The tables were stiky
Mediocre
2.0
Cons:
Took 2hrs to get a room. all rooms were double booked and we didnt even end up with room i paid for.
Poor
1.0
Cons:
What a mess, we were there for a hockey tournement took some 2 hours to check in, only 2 towels per room, breakfast was ok but not enough for all the guest there. Rooms were not completely finished remodeled
Poor
1.0
Pros:
Good breakfast
Cons:
Not a 3 star motel . No ice machine, no soda machine, could not use shower in handicap room. 2 foot step to get into shower.
Poor
1.0
Pros:
The gentleman that worked during the evening and maintenance man were nice and helpful, unlike the manager and night auditor.
Cons:
Manager and night auditor had terrible attitudes. Hotel did not look like it should be stayed in. Towels (when I finally got them) were stained and nasty. No vending machines. Leaky ceiling over the pools. Terrible experience all around.
Mediocre
2.0
Pros:
The room itself was decent. Mostly clean.
Cons:
Manager had a bad attitude and didn't seem to know what she was doing. Night auditor too. Towels were stained, didn't have any wash cloths in my room. No vending machines or sundry.
Excellent
10.0
Pros:
location
Cons:
no
Excellent
10.0
Pros:
Proximity to Mayo clinic
Cons:
No
Good
6.0
Pros:
Location
Cons:
No towels or extra blankets
Okay
5.0
Pros:
Friendly staff, room was clean
Cons:
Hallways needed vacuuming. Pool that was open needed tile cleaned.
Poor
1.0
Pros:
Location
Cons:
I’ve never had the worst experience checking in to a hotel and I’ve checked into hundreds. Hotel employee Refused to get up from her chair in the back room until I Called for her. She was the rudest person ever experienced
Mediocre
2.0
Pros:
Pool
Cons:
Rooms were in poor repair and when they were told about it nothing was done about it
Okay
5.0
Pros:
Very comfortable beds! Nice room size. Very quiet.
Cons:
Phone didn't work. No stopper for the tub to take a bath. Freezer was completely frosted over and unusable.
Mediocre
2.0
Pros:
The best part was the pool for the kids, however the ground looked really dirty and I didn't want to walk around barefoot.
Cons:
Our first room was dirty with old diarrhea in the toilet that made the toilet look permanently stained. Trash in the trash can and dirt on the floor. The second room they gave us was cleaner but it smelt musty and had old food left in a drawer.
Poor
1.0
Pros:
I liked nothing.
Cons:
The staff treated us horribly and were unreasonable.
Good
6.4
Okay
5.0
Cons:
Beds and pillows were hard Pool was dirty...huge clump of hair and particles pointed out to staff and nothing done Breakfast staff VERY slow
Poor
1.0
Pros:
It. Was dirty. Hotel had a bad order Mildew on the bathroom ceiling and walls outside was dirty weeds dirt cigarette butts One of the worst Should not even have a one Star
Okay
5.0
Pros:
Price
Cons:
Run down
Good
7.0
Pros:
The staff were amazing, polite, and genuine.
Cons:
You could tell they were in the process of a renovation. And our room was next to an exterior door, lots of door slamming noise heard in our room. Will love to see how the Kahler group brings this place back to life.
Okay
5.0
Pros:
The front desk clerk and the pool
Cons:
No automatic doors when you enter hotel. And room was extremely musty.
Poor
1.0
Pros:
Unfortunately there was little or nothing that I liked about this hotel
Cons:
Basically pathetic. Dated lobby. Understaffed management behaves autocratically. Filthy room with dirty furniture, aged beds, dirty bathrooms, finger-print smudged doors. When we needed towels we were told they "were all in the dryer"... 150 room hotel..
Excellent
10.0
Pros:
The friendly and professional staff were warm and welcoming. The breakfast was very good and the breakfast attendant was helpful and nice.
Poor
1.0
Cons:
Everything
Okay
5.0
Pros:
It's location
Cons:
It's gone down hill in the past year, geels dirty and run down, especially the elevators. Had to switch rooms, the 1st floor room smelled like mold, probably from the pool. The bedding was rough & unpleasant. The towels were completely unacceptable, worn
Okay
5.0
Pros:
It was older and needs some updating seems musty and dusty - curtains broke in the room the bathroom by the pool was disgusting the towels were clean but worn the staff was nice breakfast was good the pool was not as nice as your pictures
Cons:
Read above
Okay
4.0
Pros:
It was basically empty.
Cons:
It's really in disrepair. The refrigerator wouldn't close so it was running constantly which was annoying so we unplugged it and then the drip drip dripping of the goddamn thing defrosting all night was annoying still. The place is pretty gross actually
Excellent
9.4
Pros:
The price is always great when we travel with our pets
Cons:
The hot tub was was out of order
Okay
4.0
Pros:
Kids enjoyed the pool. Staff was kind and willing to help.
Cons:
The hotel was very dirty. Initial room was not clean and had to go to a different room. Couch and chairs were stained. Very dirty. Storage utility rooms were left open and were dirty. Laundry room was dirty. I didn't want to shower because of appearance
Good
7.0
Pros:
The room had a writing desk, a microwave and a mini fridge which were very helpful.
Cons:
The complimentary breakfast was a big bust. There is a lot of room for improvement.
Excellent
9.0
Pros:
This was very economical especially considering we had free shuttle service to the Mayo Clinic. Everything was as represented in the hotel details.
Excellent
10.0
Pros:
Amazing staff who go out of their way to accommodate you with a smile. Easy shuttle to major hospitals.
Good
7.0
Pros:
location, staff and breakfast were good
Cons:
halls and room were not very clean. rooms were outdated.
Excellent
10.0
Pros:
Staff was awesome
Good
7.0
Pros:
Bed was comfortable
Cons:
The hallways always smelt like smoke. They charged $50 on my card and I still have not received it back.
Good
6.0
Pros:
Price and location
Cons:
Yes, the carpets were awful, dirty, and stained. Pieces of Furniture in the Halls that were shot. Not a 3 star hotel by any means.
Excellent
8.8
Pros:
Loved the pool. Breakfast open late in the morning.
Cons:
Water slide only ran a few hours each day. No yogurt or hard boiled eggs for breakfast.
Okay
4.0
Pros:
The bed was comfortable.
Cons:
Oh boy. I can only imagine choosing this hotel for a germ friendly family with young kids. There were visible stains on the tub and floors and sheets (I asked for them to be replaced, but they were replaced by more sheets with stains)... ALL six of the pillows provided for the two beds were different sizes! It was amazing. The pools looked icky and resulted in the strong odor of chlorine wafting through the hallways. My room was near the facility storage, which is apparently insufficient... Something like 6 five foot tall plastic bins were placed on either side of my door to store the linens. The breakfast was sub-par for the standard fair at two star hotels. Etc. I didn't feel unsafe, and I didn't die. At the same time, It seems that you can get better quality for the price.
Mediocre
3.4
Pros:
The front desk staff was very nice and helpful
Cons:
Thought the elevator was going to break down when in it, Cleaning staff used public elevator to transport mop buckets and cleaning carts. Carpets tore in hallways, only 2 towels in our room, seems hotel needs to be updated and repairs made. Breakfast should go longer then 9:30am should till atleast 11am.
Okay
5.0
Cons:
pillows stunk old TV