Termini Colosseum

The reception tried charging me 10 euros to borrow a key, for me to enter the hostel late hours since I had plans to spend the night out. I found that funny.

Customer service was terrible. Walked in the hostel, the reception showed no interest in advising us with any tourist attractions, advice, or even introducing the hostel services and rooms to us. We were simply told to go into our rooms while the the receptionist was on the phone with his mate. Also, the people staying in our hostel were other locals for work purposes. Very disruptive. The rooms were a mess. There was food on the floor. Apparently breakfast offered, on my 2nd day nothing was served. The place had a foul smell. Toilets were disgusting, and the one decent toilet was out of bound for only staff to use... Every time we asked for assistance we were provided with brief details and told to move on, it wasn’t a fun experience at all. It was also annoying there was no hangout area to talk to other backpackers, and that everyone staying was a local not interested in talking and really old age. I definitely wouldn’t recommend, otherwise Rome was beautiful which compensated for not being in hostel.