I Keep Coming Back
This hotel is close to my regional office and I stay here about 4-5 times a year. First, the staff is very friendly. I also love the room size and QUIET heating/cooling with a regular thermostat. I don't like the units that are built in to the wall and noisy. You stil have three fan settings on the thermostat so you can turn it up if you need some white noise. The continental breakfast isn't outstanding. But, it is a notch above most.
Parking is free. But often the lot is quite full and the only available spots are in the far end of the lot in an overflow area. However, this is a minor complaint. It's still a minute walk to the front door.
Took my family of 5 here to stay, everything was great
The room was nice enough..beds were comfortable but the management staff needs a complete recourse in customer service
The staff was horrible.. We were booked for two nights three days..our first day in we returned to our room to find that our belongings had been went through an that outr money was missing.. We informed the manger on duty who stated that he was unable to help us or even willing to speak to us on the subject that we would have to call the police..to make a long story short..after a long 24hrs of phone calls to the police ..Marriott corporate and having to deal with another rude an unwilling to help manager the next morning.. It took calling hotels.com before we finally got some justice. Not once did this hotel offer their sympathy or any suggestion as to accommodate us better in the situation. They completely detatched an we just checked out. I strongly suggest that you remove this hotel from your list for the sake of your guest safety and privacy.
The staff was so friendly and welcoming, even my teenage daughter commented on how nice everyone was.
A great weekend
The penthouse was beautiful. Close to the blue line.
The pool was warm
The SpringHill Suites Chicago O'Hare is just minutes from O'Hare International Airport (ORD) and offers a convenient, complimentary 24-hour shuttle with pickup and drop off to O’Hare (bus/shuttle center door #2). Our shuttle will also take you the CTA public transportation to downtown Chicago where you can visit attractions like Wrigley Field, McCormick Place, Field Museum, and Navy Pier. Just minutes from our doors you'll find the Donald E. Stephens Convention Center, Allstate Arena, Rosemont Theatre, Rivers Casino and Fashion Outlets of Chicago. Enjoy complimentary amenities like our full hot breakfast buffet, complimentary parking, free WiFi, indoor pool, and 24-hour fitness center. Our all-suite hotel offers spacious rooms that include a refrigerator and microwave. With 8,500 sq. ft. of meeting space and an Outback Steakhouse located on-site, planning your next meeting near O'Hare is easy. Our ideal location and excellent customer service are sure to make your stay amazing.
Based on 968 reviews
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