Ommaroo Hotel

The best thing about this hotel was the food, was great.

None of the rooms are in number order, they are all over the place and impossible to find that even the staff cant find them! There is no aircon or fans in the rooms and they are so hot and when we mentioned it to a member of staff they said 'well you could have asked for a fan before you checked in but we have none left now'.... so it was our fault!? I stayed with my sister on the first night before the day of her wedding and we walked into the room to find a massive flying ants nest in the bathroom. I went to reception to ask if they could move us and they couldn't and they said no one was there to help us as there was no manager on site and I asked for a Hoover to see if we could hoover them up, the night staff knocked on our door and gave us the hoover without saying anything else or even offering to clean the nest up themselves. The rooms are small and smell of rotten carpets and dust! The location is the nicest thing however everything is poor. I had 4 bags with me and did not get offered any help with them, I got given the wrong key for my room so I had to come back down and get the right one! I would never stay again.