The hotel lobby is beautiful. The hotel has everrything you need and service was great. Staff was extremely helpful and very nice from check in to check out.
Some areas need repair. Example, the pool is beautiful, but the grout has black stuff on it and chipped. Also, we had issues with card for garage and hotel room. Twice, we were stuck at exit gate of garage. We had to park car and go to cashier and hotel front desk to sync the cards.
Updated, modern, clean room. Nice large bathroom. Bed is comfortable.
Shouldn't have to pay for premium wifi. The tv channels were all blurry. Water pressure was terrible. Breakfast choices were only overpriced restaurants that were terrible. Don't recommend eating anywhere on the hilton grounds. I arrived early and was told I would be called or texted when a room was available. I never was and was watching the front desk as others checked in. Not good customer service. The a/c is motion activated so it won't keep the room cold if there isn't movement which sucks when you come in from the hot humidity of San Juan and it wouldn't cool down as much as the thermostat said it was set to. The room was hot for me. There is no noise buffering between the walls I heard conversations and music playing in the next room or as people walked down the hallway.
NOT FOR ME
Let me start by saying that I am the type of person that reads negative reviews and most of the time ignores them because I feel some people can never be happy or they paid the price of a 2 star resort and expected services and amenities of a 6 star resort, that is not the situation with me and the Caribe Hilton. Also, I am not a newbie when it comes to travel. I cannot possibly fathom why someone would stay at this resort instead of going to an all inclusive in Aruba, Jamaica, River is Maya, etc... an all inclusive would be less than half the cost when considering food and drink (no exaggeration). Let me put it this way, if the Caribe Hilton was an all inclusive, it would be my least favorite all the resorts that I've been to but it is not all inclusive and you get price gouged with food and drink. Way, way, way too expensive for the value. You are not within walking distance to anything worth noting. Some will tell you that Old San Juan is within walking distance, that's bullcrap, unless you are a person that runs a couple miles every day it is not. It is close to a half hour walk. Who the hell wants to walk a half hour in 86 degree weather then walk up and down the hilly streets of Old San Juan all day then walk another half hour back to the hotel? The city did put in an awesome bicycle path so I guess you could do that, we didn't want to have to worry about them getting stolen while we shopping or eating. I enjoyed Old San Juan but if I wanted to visit again, it would be by a shore excursion while on a cruise. Our room was nice and clean. There were not that many people at the resort, wonder why, but you still couldn't get a good seat at the pool or Lagoon. The pools were small and freshwater and I worried because they didn't have chlorine the type of germs and things that were in it. The hotel was kind enough to put free fruit flavored water out for a few hours a day that ranged from refreshing to disgusting depending on the type of fruit. There was a wedding held there the Saturday we were there. An entire section of the beach was closed down and all the hammocks were removed because of the wedding. The hammocks were one of few things i enjoyed. At the end of the wedding, sometime between midnight and 1AM, someone decided to light off fireworks which I typically enjoy but not being woke out off a sound sleep and not going off feet from my room's balcony.The staff were friendly and helpful except when I was asked at checkout if I had a nice stay and I said not really, the girl just smiled and handed me my check. That was the icing on the cake for me, not only would I never stay at this resort again I would never stay at a Hilton again. For the grande finale, this hotel charges you a hotel fee on top of quoted price AND it is not cheap. Not sure if this is legal, but they know you can't do anything but gripe and moan because it isn't like you can walk to the hotel next door. Bottom line is if you are not concerned about money it's great
The staff were amazing and very accommodating
The view was amazing, the hotel was very comfortable and easy to get around.
Will be back!
Awesome views, friendly/helpful staff, and beautiful private beach. Best resort in PR!
The hotel itself was very nice and fun, very nice overall design and loved the hot tubs.
The rooms were very out dated and a little gross. Mold in bathroom and it need re-caulking.
3rd Stay at Caribe Hilton
I really love everything about the Caribe Hilton: the lovely and calm beach, the food, the location, etc. I first came here in 1976 on my honeymoon and have returned twice! Lovely gardens and great service.
Prices are very high, especially breakfast!
I like the exclusive beachfront and pool area with the view and close proximity to old San Juan.
The staff was rude and sarcastic except for two which I came across towards the end my stay but far in between. Was treated as if we didn't matter since my arrival. Was told I could check in early as long as I paid a $75 fee when I spoke to them over the phone a day earlier and once I arrived was told I had to wait and I waited 6 hours.
Travel a lot and seriously disappointed
This hotel is in a good location in San Juan, close to the airport, Old San Juan, and La Placita Sancturseas. Pretty beach area and overall appears to have nice banquet and resort amenities. From the website the location on the ocean looks appealing.
Unaware of the additional resort charge I encountered when checking in. All additional services extremely expensive and gougingly high for mediocre service. Got sick from the food twice, facilities were dirty, loud and ill kept. Additional cost for ocean view balcony was not even close to that was described online. Perhaps it was just the timing and this hotels abundance of touristas that can't grasp good service from udderly piss poor hospitality and lodging. I've been to San Juan many times and travel frequently for work. Was absolutely accosted at the price, the additional resort charge and the complete disarray I found the resort to be in. Will most likely never stay at a Hilton chain again due to this experience. Not to rant on this as I'm pretty low maintenance, have worked many years in hospitality and it takes little to appease me. This experience was grotesque and I will certainly be more diligent in future bookings. Encouraged in discounts and refunds offered by companies such as Expedia for poor customer services such as this. No more Hiltons for me and most likely the last visit to San Juan given the costs.
Great spot in the beach
The location was excellent: right between old San Juan and Condessa. The pool was small but it was made for hanging around and sunning. Beautiful old ruins right next to the hotel made it picturesque. My view of the sea was beautiful.
Pool food was a bit oily.
Great restaurants and bars, awesome swiming pool a
It was in the right between the old and the new city.
Iconic beachfront destination resort in San Juan featuring 3 oceanfront pools, stunning exclusive beach, spa & several restaurants, including Caribar, home of the Pina Colada. The ultimate San Juan beachfront destination resort, Caribe Hilton is situated on 17-acres of lush tropical landscaping. Located at the gateway to Old San Juan’s historic district and adjacent to Paseo Caribe’s entertainment complex, this resort puts you in easy reach of many of the destination's top attractions. We are just 15-minutes’ drive from Luis Muñoz Marín Airport and five minutes from San Juan's Convention Center. Our resort boasts 652 rooms and suites with stunning views over the city, gardens or ocean among the Beach, Wave and Garden Wings. Celebrate the birthplace of the Pina Colada by sipping cocktails at our swim-up bar. Recline in the hammock gardens or sunbathe on the secluded beach. Work out at our Fitness Center with spectacular panoramic views of the ocean or enjoy a game of tennis on our courts. Relax afterwards at our luxurious spa, which features 15 treatment rooms, beauty rooms and mani/pedi facilities. We provide lots of activities for all the family to enjoy, from mini golf to hula hoop contests! Check out what’s on each day with our Activity Calendar. Kids will love the fountain pool and outdoor playground, or for ocean adventures, they can try snorkeling and scuba diving at the Scuba & Snuba Aquatic Center. At Caribe Hilton, you’ll never go hungry. We offer 7 dining options, from authentic Italian fare at Rotisserie Il Giardino to a swim-up lunch or drink at Atlantico Pool Bar and Grill. Enjoy buffet breakfast with a view at Palmeras Restaurant or savor Latino flavors at the Piña Colada Club. Enjoy a coffee delights, cool frappes or a quick bite at Starbucks. Morton’s The Steakhouse is a guest favorite, or enjoy tapas and daily Happy Hours from 5pm at Caribar. Everything you need is on hand at the resort, from clothes and gift shops to our car rental service. Here on business? We offer 24 flexible meeting rooms ideal for corporate events.
Based on 1,385 reviews
Value for money
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