San Juan Car Rentals

Terrible Customer service

Pros: Nothing really

Cons: Customer service was terrible, everyone working there have attitudes and they will look to charge you for anything they can. The wait time to check in and check out was the worst I’ve ever experienced expect at least an hour to check in and 30min to check out.

Scammers!

Cons: At pickup they tried to charge me for all sorts of extras, I was able to decline some but not all. There were a couple that they said were mandatory. Upon inspection of the car it had a ridiculous amount of dings and scratches. So I meticulously went over it with them to make sure they didn’t blame any of them on me. Then at drop off they found a tiny rock chip in the windshield that I KNOW I didn’t get while driving it. You know when you get a rock chip because it comes flying right at you! Well they claim it wasn’t there before and charged me $500 to cover the “damage” .... The whole time the employee had a smirk grin on his face like he was thinking, oh stupid white chick... we got her! I was nearly in tears and hoping my insurance will tell them where to go!

Cons: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were: Car Rental: $ 88.00 Taxes & Fees $ 33.00 Total: $121.00 When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows: Car Rental: $ 88.00 Taxes & Fees $ 95.06 Total: $183.06 This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price. When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car. When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me. By now it’s 2:30 am and we were really tired and had no other choice but to accept the car I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location

Pros: When I got of customer service

Cons: The waiting to get the car. Customer service to slow

Cons: The cancel the reservation i two hours

Deceptive practices

Pros: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.

Cons: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.