San Juan car rentals

1 location in San Juan

╳

Alamo reviews

Car rental locations

Alamo

Locations in San Juan

Luis Munoz Marin Intl Airport

+1 787 253 0796

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Overall

9.2
Cleanliness

9.2
Comfort

9.5
Pick-up/Drop-off

9.4
Value for money

9.0

Recent reviews

10.0 Excellent

26 Oct. 2016

Prompt, professional and courteous

Pros: They are located right inside the airport so we were in our vehicle and ready to go within 15 minutes of picking up our baggage. Returning the car was even quicker. They gave us a complimenary upgrade from a full size to small suv which made our trip alot more comfortable. Overall couldn't have asked for a better experience

Cons: Nothing

10.0 Excellent

9 Dec. 2016

Overall great experience for car rental in San Jua

Pros: Alamo staff were very friendly at both pick-up and drop-off. The car we got was better than expected and we had no issues during our 1-week rental period.

Cons: The desk agent said we could upgrade to a car with power windows/locks for extra, which we declined, but the rentals we were offered to choose from in the lot all had power windows/locks - felt like an upsell that wasn't necessary...

10.0 Excellent

29 Mar. 2017

Fast pick up/drop off

Pros: Arriving to San Juan at 1:30am was a tricky hour, but as soon as I arrived at the counter, someone was ready to help me. The service was fast and I was directed to go upstairs to choose a vehicle. Choose one and left. That simple. And drop off was just as simple. Pulled the car up, answered a few questions and walked right inside to the Terminals to go on my way. Would definitely book a vehicle with Alamo again!

10.0 Excellent

9 Jun. 2017

Very convenient

Pros: Everything was so easy. No surprise charges. Just exactly how I planned it.

10.0 Excellent

29 Aug. 2016

Cons: Excelkent

10.0 Excellent

6 Sep. 2016

Pros: Great serivce from srart to finish

10.0 Excellent

10 Sep. 2016

Great service, great price!

Pros: I did like the price a lot!

Cons: The car was very basic. I did rent "full size" cars before and were more comfortable than a Hyundai Sonata that we used this time.

10.0 Excellent

11 Sep. 2016

Pickup and drop off were fast and everyone very he

Pros: Overall service.

Cons: Nothing

10.0 Excellent

4 Oct. 2016

Alamo sets the standard car rental at its best

Pros: Overall service

Cons: None

4.0 Okay

9 Oct. 2016

Minivan rental

Pros: Size of van was excellent

Cons: We discovered roaches in the van.

Rated #2

National

8.0 Excellent (878 reviews)

1 location in San Juan

╳

National reviews

Car rental locations

National

Locations in San Juan

Luis Munoz Marin Intl Airport

+1 787 791 1805

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

All National reviews

National reviews in San Juan

Recent reviews

All reviews
Positive
Neutral
Negative

Find reviews that mention:

customer service

credit card

car was clean

car available

quick and easy

great car

great experience

easy drop

staff was helpful

mandatory insurance

great service

great price

8.0

Pros: Quick and easy

Reviewed Jun. 2016

review from

8.0

Pros: Quick and easy

Reviewed Jun. 2016

review from

From C$ 21/day

Rated #3

Payless

Cheapest deal

6.3 Good (219 reviews)

1 location in San Juan

╳

Payless reviews

Car rental locations

Payless

Locations in San Juan

Baldorioty De Castro Ave

+1 787 625 8880

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

Overall

6.1
Cleanliness

6.9
Comfort

6.8
Pick-up/Drop-off

5.9
Value for money

6.1

Recent reviews

5.2 Okay

10 Nov. 2016

overcharged

Cons: charged me more than quoted price . very long wait.

8.0 Excellent

11 Nov. 2016

Pros: Great car whith confort, great price, shuttle is a very good service.

Cons: French informations! Very long wait!!

3.6 Mediocre

13 Mar. 2017

Poor quality service

Pros: Price

Cons: Rude and pushy front desk attendant. Awful shuttle

10.0 Excellent

29 Mar. 2017

Good deal and good car

Pros: Very satisfied

2.0 Mediocre

4 Apr. 2017

Cons: They LIE to me. They said it would be special rate 88 USD and they charged me 101. It was big dissagrement between me and them when they initially asked for 101 USD for advertized plrice was way less but then they started adding hidden cost. Then their employee told at at service desk they will give us special rate of 88 USD (final price). I see on my bank statement behind my back they charged 101 USD LIERS! All this ONLINE SERIVCE ARE FAKED LIE!

6.0 Good

7 Jun. 2017

Cons: Quoted something way different online and paid twice as much to get the car, we 're living in the new millennial and still bs companies like this one want to fool hard working people! Keep up the good work@!#^

10.0 Excellent

12 May 2018

Pros: All around good service,,..........................

Cons: No issues................m..m.....................

6.8 Good

16 Nov. 2018

Cons: When I picked up the car, they did not told me they dont open 24 hours.

4.0 Okay

11 Apr. 2019

Pros: the staff was rude and unhelpful. the vehicle was dirty the windows I am guessing had never been cleaned. we rented the car for 37 days but they would not honor the reservation and I was forced to drive back to San Juan a 4 hr round trip to rerent for another week as they would only rent for a max

Cons: price line was no help and payless is horrible would not rent from them again if it was free

5.6 Okay

27 Mar. 2020

Pros: Price

Cons: Had to get a $15 cab ride because their shuttle operation. Was not in service. I tried to modify my rental and they did not answer the phone, I dropped off the car and they were not open during their posted hours. Their website said they had no cars available when in reality they were closed for business. I simple phone call could have sufficed. They could have had someone to answer phone calls remotely even if they were closed.

From C$ 48/day

Rated #4

Dollar

5.1 Okay (120 reviews)

3 locations in San Juan

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Dollar reviews

Car rental locations

Dollar

Locations in San Juan

600 Avenida

+1 787 720 5000

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	08:00 - 17:00

Km 10.3 Baldorioty De Castro

+1 787 791 5500

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

Marginal Los Angeles

+1 787 791 5500

Monday	05:00 - 23:00
Tuesday	05:00 - 23:00
Wednesday	05:00 - 23:00
Thursday	05:00 - 23:00
Friday	05:00 - 23:00
Saturday	05:00 - 23:00
Sunday	05:00 - 23:00

Overall

4.8
Cleanliness

5.8
Comfort

5.7
Pick-up/Drop-off

4.9
Value for money

4.6

Recent reviews

2.0 Mediocre

21 Sep. 2017

Cons: THey were closed

5.6 Okay

12 May 2018

Deceptive practices

Pros: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.

Cons: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.

4.0 Okay

12 Aug. 2018

Cons: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were: Car Rental: $ 88.00 Taxes & Fees $ 33.00 Total: $121.00 When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows: Car Rental: $ 88.00 Taxes & Fees $ 95.06 Total: $183.06 This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price. When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car. When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me. By now it’s 2:30 am and we were really tired and had no other choice but to accept the car I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location

3.2 Mediocre

6 Dec. 2015

Many hidden charges - DO NOT rent from this compan

Pros: The second car provided did not brake-down

Cons: Rental company does not care about the car they are providing you. My first car was misaligned to the extent that when I did a turn, the car pulled me to the right. I came back to the dealer and they replaced it after some "tantrums" from their representative. They also spend more time making joke among themselves than caring about good customer service. My bill increased from $550.99 (online) to $886.15 (outdoor) after many hidden (not disclosed) charged when online purchase was done. Hidden charges -PER DAY- were: SLI $10.95; TRPP $1.95; TRANSP REC FEE 8.75%; City Tax 1%; Vehicle license fee $0.94; Energy Rec Fee $1; Facility Usage Fee $2.89; Maint Fee 0.5%; State tax 10.5%; AET $4.95.

6.0 Good

3 Jan. 2016

chaged 100 mor than estimete

Pros: not much

Cons: very slow checkout on return

5.2 Okay

24 Jul. 2016

Horrible dirty car

Pros: Car smelled like wet food . I will never rent from dollar again . Please detail and steam clean your cars .

Cons: Dirty and cheap Korean cars .

2.8 Mediocre

26 Jul. 2016

Cheaters, charging hidden extra fees at point of s

Cons: They charged about 30% more at pick-up, called it facility fees. Their office is out in the boon docks, nowhere else to go without car, hence they can blackmail you right there. Avoid!!

4.4 Okay

27 Jul. 2016

No pleased

Pros: I was upgraded too an SUV.

Cons: The a.c. Smelled horrible, the car was filthy, the window was so dirty that I couldn't see when light hit it. Your website said it was a location on the airport, it wasn't and we had to wait for a shuttle.

8.0 Excellent

24 Aug. 2016

Everything was good except the upsells

Cons: Of course car rental places will try to upsell you on extra insurance and the like, but this place straight up put it on my bill without me asking for it. They didn't even let me know it was going on my bill--I found out by looking at the invoice when I got home and connecting the dots. Overall, about $100-$120 I couldve saved on a weekly rental. Regarding the auto-expreso pass, I bought it per reviews online saying it's useful, but I never had need for it. I kept track of what I would've paid in tolls each day, and it was never more than $2.50. The expreso tag is $5/day, and I think the island's 10.5% tax might apply making it even pricier.

5.6 Okay

3 Sep. 2016

False advertisement: $100+ more!

Cons: False advertisement. The ad on Kayak stated taxes included. Dollar charged mo for the taxes separately. Would not budge. So I paid an extra $100+. What am I supposed to do when I am in another country, need a car at 10 PM, and have no other options? Would have gotten it for much less and more convenient pick up/drop off directly from other companies. Never Kayak again.

From C$ 32/day

Rated #5

E-Z Rent-A-Car

4.9 Okay (130 reviews)

1 location in San Juan

╳

E-Z Rent-A-Car reviews

Car rental locations

E-Z Rent-A-Car

Locations in San Juan

5910 Isla Verde Ave

+1 787 791 1465

Monday	07:00 - 23:00
Tuesday	07:00 - 23:00
Wednesday	07:00 - 23:00
Thursday	07:00 - 23:00
Friday	07:00 - 23:00
Saturday	07:00 - 23:00
Sunday	07:00 - 23:00

Overall

4.5
Cleanliness

5.6
Comfort

5.5
Pick-up/Drop-off

4.3
Value for money

4.7

Recent reviews

3.6 Mediocre

13 Sep. 2016

Outright stealing

Pros: Not much

Cons: It took almost an hour and a half to get the car. Once on the counter I was told my over all $107.00 price had jumped to $360.00 because since it was under $10 a day ($9.97) I had to pay full coverage for the car. This wasn't explained to me anywhere. If I would've known that I would've gone to a reputable company and rented and SUV for that price. A friend of mine did. That was very very disappointing and honestly I felt like I was being robbed in plain sight. I had no choice at that point and ended up having to do pay it. I was and still am extremely disappointed with this. Company name was: Allied rental

5.2 Okay

26 Oct. 2016

Pros: Nothing

2.0 Mediocre

19 Jan. 2017

made reservation but did not get a car

Cons: They ran out of cars and did not let us know ahead of time. Picked us up in a van to take us to the rental place even though they knew they had no cars and did not offer anything to help us with the situation.

4.0 Okay

9 Jun. 2017

Tolls

Cons: They charge a flat fee of $6.95 per day for tolls (use it or not). The tollway system in PR doesn't allow for cash payment so ultimately you are forced to utilize the rental company's toll sticker. Instead if charging you for the tolls you utilize during the rental period, they charge $6.95/day use it or not. So if you rent a car for 14 days and you only use the tollway to and from the rental company (1st and last day) you would pay $6.95 X 14. Unreal.

2.0 Mediocre

13 Jul. 2016

Price charged was double quote

Cons: Terribly slow service. Charged twice the quoted rate. Total scam. Avoid at all costs.

2.0 Mediocre

13 Jul. 2016

Buyer beware

Pros: They were nice.

Cons: They tried to sneak in an up charge for insurance on me. My Spanish is ok and luckily I caught it and had them lower it. In the mean time they were out of the car I ordered and changed it. No problem. Allied ripped up the paperwork with the price I was quoted and agreed upon verbally and put together a new contract. Unfortunately, they sneaked in the insurance charge again on the paper work on the new car. I didn't notice the up charge this time since we agreed upon in person while I was renting the car. I'm guessing it was an honest mistake and perhaps their computer defaults to have insurance on their contracts. Since they had to redo the paperwork for the new car it must have defaulted an added the insurance. When I went to return the car they same person was not there. I asked for a manager to call and never heard from anyone. I've tried to call but have been getting the run around. I would have never rented that car with insurance. The price for the insurance was almost the price of the car! Buyer beware!

2.0 Mediocre

15 Jul. 2016

Worse ever

Pros: Nothing

Cons: Waiting for a vehicle took 2 hours of standing in line. It was the longest I've ever had to wait for a vehicle. I won't be using kayak or e z rental ever again. Customer service was nice, but the experience alone left a bad taste in my mouth

7.2 Good

16 Jul. 2016

Pros: The car was an awesome car. The price was really good. The dropoff was super easy. They even give you a ride from and back to the airport.

Cons: The car was not clean in the inside or the outside. They had 2 gents attending aprox. 10 people.

2.0 Mediocre

21 Jul. 2016

Cons: Took 2 hours with only one person in front of me. The price was put up by 150$ of the total agreed upon and it was falling apart. Never again with that company.

10.0 Excellent

26 Jul. 2016

Pros: Easy quick with low cost

Cons: Nothing

From C$ 29/day

Rated #6

Enterprise

Most popular

8.6 Excellent (62 reviews)

5 locations in San Juan

╳

Enterprise reviews

Car rental locations

Enterprise

Locations in San Juan

108 Calle Bechara

+1 844 794 8593

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 14:00
Sunday	00:00 - 00:00

65 De Infanteria, Km. 4.6

+1 844 794 8597

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	09:00 - 14:00
Sunday	00:00 - 00:00

Enterprise At Caribe Hilton

+1 844 794 8599

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	00:00 - 00:00

Enterprise At Condado Plaza

+1 844 794 8599

Monday	08:00 - 17:00
Tuesday	08:00 - 17:00
Wednesday	08:00 - 17:00
Thursday	08:00 - 17:00
Friday	08:00 - 17:00
Saturday	08:00 - 17:00
Sunday	00:00 - 00:00

Luis Munoz Marin Intl Airport

+1 787 253 3722

Monday	00:00 - 23:59
Tuesday	00:00 - 23:59
Wednesday	00:00 - 23:59
Thursday	00:00 - 23:59
Friday	00:00 - 23:59
Saturday	00:00 - 23:59
Sunday	00:00 - 23:59

Overall

8.5
Cleanliness

8.8
Comfort

8.8
Pick-up/Drop-off

8.3
Value for money

8.0

Recent reviews

10.0 Excellent

6 Jul. 2016

Pros: Yess

8.8 Excellent

3 Sep. 2016

Pros: free upgrade to full sized vehicle due to shortage of economy cars in the lot. Also, the staff attempted their best to find me discounts to mitigate the higher overall rates.

Cons: I got tagged with the higher costs due to the short notice and the beginning of the labor day weekend, close to twice the price of my lowest past bookings for the same route in the past.

9.6 Excellent

15 Sep. 2016

Very good experience

Cons: Pick up line, person took too long chatting with customers on what to do in PR , which is good in general but not is that conversation is too extended and hold the waiting time of the other customers in line , in particular is the other customs are in business trip with meeting time to hit.

10.0 Excellent

25 Oct. 2016

readiness

Pros: didn't have to wait greeted by name was surprised . it's right at the airport so easy & fast

Cons: pushing the extras, I k ow it's business

4.0 Okay

31 Oct. 2016

Pros: Gerente que me recibió el vehículo fue muy amable y tomo nota de los problemas y concedió un crédito de $18.00, lo cual agradecí.

Cons: El vehículo era de 7 pasajeros y lo anuncian de 8 pasajeros, cuando ese octavo asiento es portátil. Los frenos estaban muy bajos.

8.4 Excellent

25 Dec. 2016

Pros: Little bit pricey for one day an a Nissan sentra

9.6 Excellent

3 Feb. 2017

Puerto Rico

Pros: No wait in line to get the vehicle - no high pressure to take the extra's.

10.0 Excellent

8 Apr. 2017

The best car rental in San Juan

Pros: When you go to the car rental area at San Juan airport, it's a zoo. There are tired crabby travelers all over waiting in long lines. We had a reservation at enterprise and it took less than 5 minutes to get our car. When we wanted to drop off we were able to leave the car at a hotel in old San Juan where we stayed for the second part of our vacation (it's better not to have a car in old San Juan). Everyone we talked to was incredibly friendly and helpful.

10.0 Excellent

17 Apr. 2017

Perfect

Pros: Service fast and pleasant

10.0 Excellent

5 May 2017

Cons: Excellent service at SJU. Fast and Friendly return, well trained staff.

From C$ 55/day

Rated #7

Thrifty

7.4 Good (53 reviews)

1 location in San Juan

╳

Thrifty reviews

Car rental locations

Thrifty

Locations in San Juan

Marginal Los Angeles

+1 787 253 2525

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 17:00
Sunday	07:00 - 17:00

Overall

7.2
Cleanliness

7.8
Comfort

7.7
Pick-up/Drop-off

6.9
Value for money

7.3

Recent reviews

10.0 Excellent

13 Mar. 2017

Long Lines But it was Spring Break

Pros: Despite the other rude customers in Line, the rental agents were completely professional at all times and upgraded us into a Premier car because of us having to wait in line. The vehicle was a 2017 that looked like it was just driven off a dealers lot! I will definitely use Thrifty Rental in San Juan airport again.

6.0 Good

23 Mar. 2017

Pros: Clean car

Cons: I made reservations for a ford explorer or similar and when I got there they told me they don't have that type of truck and I was given a midsize car.

10.0 Excellent

26 Sep. 2016

Pros: Everyone was extremely helpful and courtious. The car was clean and efficient.

Cons: There wasn't anything I didn't like.

8.4 Excellent

27 Sep. 2016

Pros: CHEAP AND GOOD!

Cons: Car was slow, but otherwise great!

4.0 Okay

10 Oct. 2016

Cons: The3 car I rented wasn't available and was given a van that had defects and cigarette odor, so I had to go back the next day to get another car.

10.0 Excellent

5 Nov. 2016

Excellent customer service.

Pros: Promptness in checking in and out and help with my luggage.

Cons: Nothing.

10.0 Excellent

8 Nov. 2016

Great Experience!

Pros: Customer Servce

6.8 Good

24 Dec. 2016

Didn't like the KIA

Pros: Car was under powered. The suspension was poor, Bottoming out with four people in car. Underwhelming

10.0 Excellent

8 Jan. 2017

Pros: Excellent more than we can imagine. I would rent a car again with Thrifty.

10.0 Excellent

20 Jan. 2017

Pros: Quick and easy. Only took about 15 minutes from the time we were at the counter to the time we were driving away.

Cons: The first car they offered us smelled like cigarette smoke. When we mentioned it they switched us cars in a matter of just a few minutes without any hassle.

From C$ 39/day

Rated #8

Hertz

7.2 Good (48 reviews)

3 locations in San Juan

╳

Hertz reviews

Car rental locations

Hertz

Locations in San Juan

100 Calle Brumbaugh

+1 787 721 5127

Monday	07:00 - 12:00 13:00 - 16:00
Tuesday	07:00 - 12:00 13:00 - 16:00
Wednesday	07:00 - 12:00 13:00 - 16:00
Thursday	07:00 - 12:00 13:00 - 16:00
Friday	07:00 - 12:00 13:00 - 16:00
Saturday	07:00 - 12:00 13:00 - 16:00
Sunday	07:00 - 12:00 13:00 - 16:00

Hotel Mariot, 1309 Ashford Ave

+1 787 722 7000

Monday	09:30 - 12:00 13:00 - 15:00
Tuesday	09:30 - 12:00 13:00 - 15:00
Wednesday	09:30 - 12:00 13:00 - 15:00
Thursday	09:30 - 12:00 13:00 - 15:00
Friday	09:30 - 12:00 13:00 - 15:00
Saturday	09:30 - 12:00 13:00 - 15:00
Sunday	09:30 - 12:00 13:00 - 15:00

Luis Munoz Marin Airport

+1 787 791 0840

Monday	08:30 - 12:00 13:00 - 17:30
Tuesday	08:30 - 12:00 13:00 - 17:30
Wednesday	08:30 - 12:00 13:00 - 17:30
Thursday	08:30 - 12:00 13:00 - 17:30
Friday	08:30 - 12:00 13:00 - 17:30
Saturday	08:30 - 12:00 13:00 - 17:30
Sunday	08:30 - 12:00 13:00 - 17:30

Overall

7.1
Cleanliness

7.5
Comfort

7.5
Pick-up/Drop-off

6.5
Value for money

7.2

Recent reviews

4.0 Okay

6 Feb. 2018

Cons: I went to pickup the car they told me I rented someplace else and end up pay $700. Dollar more theci pay the iPads and still got charge $47 dollar for going through with a pass I hate this company never again hertz is no good

3.6 Mediocre

22 Apr. 2018

The unit rent was not available at pickup. Really disappointed

Pros: Price was ok.

Cons: After 40 minutes wait because it was a solo employee, they didn’t have the minivan that I rent. They offer an “upgrade” to an SUV. Not happy at all. I rent a minivan for convinience of the space and the ease of in and out for elderly passagers (my mom and dad of 90’s). Very disappointed

10.0 Excellent

2 Apr. 2018

Best experience ever!

Pros: The clerk at check in was amazing. I wish I could remember her name. The check in was fast and painless. The car was perfect and so was the price! Definitely using the service again.

Cons: Nothing.

4.8 Okay

1 Jan. 2019

Horrible pick up

Pros: Having a car.

Cons: When I went to pick up the car, the Hertz agent told me there were no cars available for pick up and that there would be no cars available anytime soon, despite the fact that i had made a booking over 2 months prior. I had to return to the office every 30 mins for 3 hours to check availability because I had planned my trip around having a car. It wasn’t until 3 pm that a car finally became available. Not only did this waste multiple hours off of the first day of my trip, it was also extremely stressful to think that I may have had to forgo a number of bookings and plans that required me to have a car, so overall not a pleasant experience at all.

2.0 Mediocre

17 Jan. 2019

Cons: Staff was very unhelpful. Price was different than what we reserved online. Closed for lunch from 12-1. When we dropped off the location was unexpectedly closed on a Wednesday and we were told to park it in the lot and leave the keys with a note. Charged $200+ in late fees when I got my receipt.

4.4 Okay

13 Oct. 2016

Cons: The drop off point I selected online is not an existing location.

10.0 Excellent

25 Sep. 2016

Great Experience with rental car

Pros: Loved that Hertz is right at the terminal. The price was not the lowest, but it was definitely not the highest. Easy checkout and checkin and the car was a pretty new car with only 1700 miles on it. Great job Hertz.

Cons: none that I can think of.

10.0 Excellent

10 Nov. 2016

Pros: Attentive service

Cons: Service was a bit slow but reps where dedicating all attention to the customers they served.

8.0 Excellent

12 Nov. 2016

Pros: very happy with the car & drop off service

Cons: was a bit of a line & getting the car took a while but it was a Friday afternoon, they should have had 1 or 2 more customer service reps also they charge a daily fee of $4.95 for tolls, i had the car for 5 days went through tolls only 2 days but charge for days you don't use tolls and Hertz won't let you opt out and pay cash at the toll

2.4 Mediocre

22 Nov. 2016

Pros: gas mileage

Cons: I reserved a full size car (fusion or sonata) and ended up with chevy Malibu--very difficult for parents to get in and out of car. I had to wait over an hour to get my rental which I reserved well in advance. I then was directed to a parking lot where the hertz representative had no idea what or where my car was. Finally, they brought my car around and it was disgusting. The outside had so many dents and scraps I was afraid to drive it off the lot. Then the inside was equally as bad--smell, stained interior etc. This is the first time using Hertz and I will NOT use or advise any one to rent with Hertz. The previous three years I used enterprise at this location with MUCH better results.

From C$ 39/day

Rated #9

Ace

6.5 Good (46 reviews)

1 location in San Juan

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Ace reviews

Car rental locations

Ace

Locations in San Juan

6050 Isla Verde Avenue

+1 787 728 2419

Monday	08:00 - 22:00
Tuesday	08:00 - 22:00
Wednesday	08:00 - 22:00
Thursday	08:00 - 22:00
Friday	08:00 - 22:00
Saturday	08:00 - 22:00
Sunday	08:00 - 22:00

Overall

6.6
Cleanliness

6.6
Comfort

6.4
Pick-up/Drop-off

6.2
Value for money

6.7

Recent reviews

10.0 Excellent

25 Jan. 2017

Fine small car and price to match

Pros: We called for a ride from SJU to the off-site lot; caught a ride almost immediate; short trip to the lot; got paperwork done and we were on our way shortly. No problems, very smooth; same for our return. Will definitely use again.

7.6 Good

13 Mar. 2017

Pros: It contuble and I was happy about

Cons: About 40+

10.0 Excellent

17 Oct. 2015

Great company

Pros: The price rental was great very friendly staff.

Cons: The insurance for car rental was twice the price of the car rental 35.00 plus the rental of the easy pass sticker it's a must but they don't tell you they won't take cash in the tolls .

9.2 Excellent

26 Oct. 2015

Amazing Ace

Pros: The people were great, the price was reasonable, the car was efficient.

Cons: That Ace wasn't located in the airport, but their shuttle service is great.

5.6 Okay

31 Dec. 2015

Pick up and drop off was slow and hard

Pros: This ACE Car Rental is really a local affiliate, Charlie Car Rental. On the plus side, they honored the rate I reserved online, and the car they gave me worked fine.

Cons: It is difficult to get the shuttle from the airport to the car rental building- they come somewhat infrequently, and aren't listed on any of the signage. At check in, the process was very slow (> 1 hour), and they really tried to hard sell me on insurance, even though I knew my insurance coverage was adequate. The car they rented me had numerous dents and scapes. Overall, just not an enjoyable experience.

6.0 Good

5 Jan. 2016

Pros: Fast check in and check oujt.

Cons: The car was basically shaking apart the whole time i had it. Having to call for pickup wasn't great. Location of rental office is a pain.

3.6 Mediocre

2 Feb. 2016

Charged more than quoted amount for rental

Cons: Poor service, airport shuttle had no designated pick,up area, office doesn't open until 7 am for return shuttle ride to airport.

2.0 Mediocre

31 Jul. 2016

Horrible Experience

Pros: When i arrived to San Juan, I called them to

Cons: When i arrived to San Juan, I called them to get the shuttle to find out they had canceled my reservation, just because we were delayed. The car i had reserved was an economy, but at that point they wanted me to get an SUV at double the rate I got from Kayak. This whole ordeal was at 3 am, where we found our self stuck at the airport with no transportation. I ended up finding a car with another company which they were fantastic. Alamo safe my trip. I will not recommend ACE to anybody. Their service is the worse.

7.6 Good

19 Nov. 2016

Rental was ok.

Pros: The price was very reasonable and the car was good for what we paid. Shuttle from the airport was easy to get and dropoff was also pretty simple.

Cons: I was told there were no people working at the toll booths so I would need the toll pass they had. Turns out there was a cash lane. I think that was a ripoff because we had to pay $10 to use their pass and the toll was just $1.50. Also, I felt like they were shoving their insurance down my throat.

2.0 Mediocre

21 Dec. 2016

Didn't hold our reservation !!!

Pros: Flight was delayed due to weather and they let our reservations go with no attempt to contact us.

From C$ 46/day

Rated #10

Avis

6.5 Good (33 reviews)

4 locations in San Juan

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Avis reviews

Car rental locations

Avis

Locations in San Juan

1050 Avenida Ashford Esquina Barranquita

+1 787 238 5527

Monday	08:00 - 12:00
Tuesday	08:00 - 12:00
Wednesday	08:00 - 12:00
Thursday	08:00 - 12:00
Friday	08:00 - 12:00
Saturday
Sunday	08:00 - 12:00

200 Convention Blvd

+1 787 993 3633

Monday	08:00 - 12:00
Tuesday	08:00 - 12:00
Wednesday	08:00 - 12:00
Thursday	08:00 - 12:00
Friday	08:00 - 12:00
Saturday
Sunday	08:00 - 12:00

525 Avenida F D Roosevelt Hato Rey

+1 787 753 3080

Monday	08:30 - 17:00
Tuesday	08:30 - 17:00
Wednesday	08:30 - 17:00
Thursday	08:30 - 17:00
Friday	08:30 - 17:00
Saturday	08:30 - 17:00
Sunday	11:00 - 16:00

Avenida Salvador Caro LocalAvis EMI 02/9

+1 787 253 5926

Monday	08:00 - 21:45
Tuesday	08:00 - 21:45
Wednesday	08:00 - 21:45
Thursday	08:00 - 21:45
Friday	08:00 - 21:45
Saturday	08:00 - 21:45
Sunday	08:00 - 21:45

Overall

6.3
Cleanliness

6.8
Comfort

7.0
Pick-up/Drop-off

6.2
Value for money

6.2

Recent reviews

6.0 Good

30 Dec. 2015

Worst customer service with a 5 hour wait

Pros: The car was clean and brand new

Cons: We had a "reservation" at noon but were told when we arrived that it wouldn't be ready for about 30 minutes. We just got some lunch only to return and find 7 more people waiting for their noon "reservations" as well who were all apparently on the list before us. The employees told us they simply didn't have enough cars and didn't have any idea when they would be returning, as if that wasn't literally the only thing their job description entailed. They also continued to tell each new customer that it would be 30 minutes when it was clear they were lying. When, after over 3 hours I asked if they could even guarantee a car for us as our hotel was in a town 2 hours away, she said "I hope so." That was it. Finally, after over 5 hours, we got a car which was much smaller than the one we requested. At that point we just wanted anything to get us out of the 3x5 box that was their office, so we crammed in and drove away. They didn't offer any condolences or money back or anything for having wasted an entire day of so many peoples vacation. Worst experience I've ever had traveling as this seemed like the norm for them to let people think they're making a reservation and then having nothing for them. Absolutely terrible

3.6 Mediocre

19 Jul. 2016

Poor customer service

Cons: unfortunately, was unable to pick up the car. Spoke to the agent and told him that we may be a few minutes late (flight was landing at 4pm) he immediately stated that he was out the door by 4:30 (please note that we were only going to be probably 5 to 10 minutes late). Also, it was not in the immediate vicinity and that we had to take a taxi because they did not offer shuttle services which is something that we did not know about. Needless to say, we were very put off by his attitude especially when we had called ahead of time to let him know, guess he needed to get out on time. Booked another car with another car rental.......

10.0 Excellent

21 Jul. 2016

Puerto Rico is a dream

Pros: Avis attention to detail and customer satisfaction

Cons: Everything was great. No problem

7.6 Good

15 Jan. 2017

Generally good service and quality

Pros: Friendly service Car free of mechanical problems Affordable rental, final charge less than estimate

Cons: Car was a bit worn No after-hours dropoff

10.0 Excellent

22 Jan. 2017

Cons: N/A

4.8 Okay

12 Apr. 2017

Cons: Incorrect pricing for the extended renting period.

2.0 Mediocre

7 Jul. 2017

Pros: Nothing

Cons: I never got the car because the light was flat late because I want to clock in on stupid

6.0 Good

2 Sep. 2019

Cons: It would have been helpful to have had him review the toll collection process and availability of a speed through sticker on the car.

10.0 Excellent

12 Nov. 2019

Pros: They gave me the car I reserved. The transaction was fast. The price was exactly what I was expected. The employee was kind and nice. I recommend Avis.

2.8 Mediocre

15 Aug. 2016

Pros: The vehicle had good MPG

Cons: The vehicle was not properly cleaned and stains in the front seats it did not have good pick up it was in bad shape it was the most basic car I have ever seen for a rental agency

From C$ 24/day

Sixt

3 locations in San Juan

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Car rental locations

Sixt

Locations in San Juan

2220 Calle Celestial

+1 787 791 4996

Monday	08:00 - 20:00
Tuesday	08:00 - 20:00
Wednesday	08:00 - 20:00
Thursday	08:00 - 20:00
Friday	08:00 - 20:00
Saturday	08:00 - 20:00
Sunday	08:00 - 20:00

301 Navarra St

+1 787 998 0474

Monday	07:00 - 17:00
Tuesday	07:00 - 17:00
Wednesday	07:00 - 17:00
Thursday	07:00 - 17:00
Friday	07:00 - 17:00
Saturday	07:00 - 16:00
Sunday

Av Isla Verde,#6772 I.V. Mall

+1 787 791 4996

Monday	08:00 - 20:00
Tuesday	08:00 - 20:00
Wednesday	08:00 - 20:00
Thursday	08:00 - 20:00
Friday	08:00 - 20:00
Saturday	08:00 - 20:00
Sunday	08:00 - 20:00

Allied

2 locations in San Juan

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Car rental locations

Allied

Locations in San Juan

1045 Ave. Ashford

(787)723-7351

51 Munoz Rivera #51

787-725-5350

Classique Car Rentals

1 location in San Juan

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Car rental locations

Classique Car Rentals

Locations in San Juan

Luis Munoz Marin Intl Airport SJU

+1 954 573 9046

U-Save

1 location in San Juan