Car hire at San Juan Luis Munoz Marin Intl Airport

Cons: Charged 150 for toll fee when we could have paid it online. They inspected the vehicle and after clearing all the balance, they charged 500 dollars for damage. When no damage was done and nothing was told to us while inspection

Pros: nothing was good about dollar. I was told I got there too late so they automatically cancelled my reservation. I fought with the rental agent to check their cameras, just to prove I was there on time. long story short they didn't have the car I reserved so they cancelled my reservation.

Cons: dollar could've been more honest and said they didn't have the car I reserved, and try to resolved the situation differently instead of lying about it. their cameras proved I was there on time, and to doubt if I was there made me even more upset, I made reservations in accordance with my flight

Cons: I made my reservation for 4 days and was given a total that included taxes and fees. The charges were: Car Rental: $ 88.00 Taxes & Fees $ 33.00 Total: $121.00 When I got to the counter at 2:00 am the girl at the counter stated that my estimated amount did not include all the taxes so I was charged as follows: Car Rental: $ 88.00 Taxes & Fees $ 95.06 Total: $183.06 This is a big difference and this is DECEPTIVE. It was 2:00 am and everyone was tired so we had no other choice but to just accept the price. When they brought us our car, the car was in bad shape with a lot of dings and scratches but the worst part is the front bumper was screwed in place with a drywall screw. You could see the screwhead on the side panel of the car. When I asked for another car because I was concerned about the car’s safety and reliability, they told me they didn’t have anything else to offer me. By now it’s 2:30 am and we were really tired and had no other choice but to accept the car I have used Dollar in the past and have never had an issue. I am extremely disappointed in the level of service, condition of the car and amount of inaccuracy in total charge of this Dollar Rental location

Pros: When I got of customer service

Cons: The waiting to get the car. Customer service to slow

Cons: The cancel the reservation i two hours

Deceptive practices

Pros: The car was clean and nice. The customer service is okay even though it is extremely slow. Checking in the vehicle after rental was quick and painless.

Cons: They try to tack on insurance fees when you already have insurance. You have to question them multiple times about charges to get an honest price. My reservation said $85, and they tried to charge me ~$150. Only after questioning them multiple times I brought the charges back down to ~$100. After questioning them about the prices the computer “lost my contract” so we had to start over from the beginning. I spent over an hour here just trying to get a vehicle I reserved weeks in advance.