Mediocre
2.0
Pros:
The hotel’s location is wonderful, since you have the airport, beach, and all stores and restaurants around you.
Cons:
From the surface it looks good, even the lobby and community areas ( for the most part). But the rooms are not well kept or cleaned appropriately. Found a pistachio shell in bathroom and shower curtain was torn and unkept. The pool and hot tub need to be maintained and cleaned better. Especially during COVID, you’d think they do cleaning checks every few hours. Finding a used tampon in the pool at the start of the morning was horrific!!!! The staff didn’t seem too concerned, apologetic, or accommodating. We won’t be staying again.
Poor
1.0
Pros:
The location was perfect.
Cons:
It was Dirty. I had a roach in my room, it definitely wasn’t clean. The pool had a used tampon in it. Hot tub wasn’t clean, you can see oils and other stuff in it.
Poor
1.0
Cons:
I couldn’t sleep the first day cause they close the door so the guard can do the round, but he took 2 hours on coming back so we sleep at the car that night
Poor
1.0
Pros:
The pool was nice
Cons:
I didn't like the fact the smoke alarm went off all night off then on then off the on....considering there's been earthquakes it's terrifying to be woken up like that, luckily I didn't run outside in my underwear. It totally ruined a day
Excellent
9.6
Okay
4.0
Pros:
It’s a nice hotel And the service in the restaurant was friendly and inviting, great staff.
Cons:
Check in was very long. I booked online and had to pay 50.00 deposit for “incidentals†which I was told I’d get back during checkout. However upon checkout they charged me a “service fee†for what I don’t know and re
Excellent
10.0
Poor
1.0
Pros:
Staff reaction to solve problems
Cons:
$50 hidden fee.When I checked out, I was asked to pay $19 for the hotel fee. We were in a rush to the airport, so had no time to argue with them. It made the experience bad. Actually the hotel fee shows $50 on my credit card bill. Really angry about it.
Good
6.8
Poor
1.0
Pros:
Location
Cons:
Had to switch rooms multiple times and we still had issues. 1st room was flooded. Second room didn't have a working shower head. Staff didn't really care.
Good
7.0
Pros:
The staff was very helpful.
Cons:
Problems with the hot water
Excellent
10.0
Pros:
Very nice
Excellent
8.0
Pros:
The pool and balcony
Cons:
I did not like how we had roaches in our room and the toilet kept running
Excellent
10.0
Pros:
Clean. Very friendly helpful staff
Cons:
Having to pay for parking
Mediocre
3.0
Pros:
The location.
Cons:
The first room had no hot water, the room was changed. However by morning that room had no hot water. My iPhone charger was left in the first room and although it was reported to several staff members it never showed up. The pool was dirty.
Mediocre
2.0
Pros:
Nothing here was outstanding.
Cons:
This hotel was a joke. Horrible bathroom finishing, rusted bathroom areas, wifi bad, no activities, whirpool broken, tv reception was terrible, under construction and drilling at 730am near my room, unsafe to walk to access ice machine.
Poor
1.0
Pros:
The staff were extremely nice
Cons:
The only decent part of this hotel is the lobby. There's only one updated elevator whole the other one is scary. The carpet had a smell. The room it self was small w/ double beds. The mattress was caved in the middle (both). There’s a fuzzy 32 inch
Poor
1.0
Pros:
Nothing
Cons:
The WiFi did not work the entire time I was there. They lost power and I was stuck in the elevator; until power came back on. The breakfast was $15 buffet per person which I did not mind if I was getting a great meal for the $15.Limited of options given
Excellent
9.0
Pros:
Proximity to the stores and beach .
Cons:
Fire alarm. Went off twice at 4am and 5am causing panic and extreme noise. Also pool area closed at 10pm .
Okay
5.0
Pros:
Location.
Cons:
Hairs on bathtub..
Mediocre
3.0
Pros:
The pool! I dont like the room. The pillows have a bad smell
Cons:
The room! The cleanliness.
Poor
1.0
Pros:
Food
Cons:
No hot water, room furniture had water damage as well as water stains on the walls. Elevator was in poor repair and rlevator floor tiles were cracked.
Excellent
8.0
Pros:
The staff was wonderful.....
Cons:
The only problem was with wifi...very spotty and unaivailable most of the time.
Excellent
10.0
Pros:
Excelent hotel and location
Cons:
No
Excellent
10.0
Pros:
Very clean and the staff was very pleasant.
Poor
1.0
Cons:
CAN'T CONTROL A/C TEMPERATURE AT ROOM UNABLE TO CONTROL WATER FAUCETS TEMPERATURE; SINK OR BATHTUB REALLY A DISASTER. NO ROOM SERVICE, IN ORDER TO BY A WATER BOTTLE YOU MUST GO OUT OF YOUR ROOM AND DOWN STAIRS. NOT TO MENTION ANY OTHER ROOM SERVICE.
Good
6.0
Pros:
Good location close to airport and Isle Verde beaches and restaurants.
Cons:
The beds are in desperate need of replacement. My back hurt for a week after our stay there. The hotel is remodeling and is in quite desperate need of it.
Excellent
8.0
Pros:
The location was magnificent and the pool area was well-kept and great for kids. The room was a great size and needed minimal maintenance to make it perfect (tub needed to be cleaned and complimentary toiletries were missing). Otherwise, great room!
Cons:
The amount of hotel staff at reception wasn't ideal. They only had one person, which made the check-in process longer than usual. I waited about 30 minutes to check in after a long day of travel and there was only one person in front of me.
Excellent
8.2
Pros:
Frendly staff! Great location to move around San Juan
Cons:
Need new pillows
Excellent
8.0
Pros:
I liked the location! The room was clean and the bed was very comfortable!
Good
6.0
Pros:
Very close to the beach and other hotels in the tourist area. The lobby was very nice and the staff was very friendly and accommodating.
Cons:
The hurricanes in 2017 were devastating but there are some things about the condition of this hotel that cannot be explained by that. The beds were very old and creaky, bathroom lighting was terrible, And the room decor was outdated. Renovation in process
Mediocre
3.0
Pros:
Lamps fallen apart. Bathroom was not clean. Tub faucet rusted and hanging from wall. Had to use another room to shower. Poor customer service
Poor
1.0
Pros:
Location
Cons:
Very old, beds are not comfortable at all. Tiles in bathrooms and showers has mold. Not worth the money.
Poor
1.0
Pros:
Nothing
Cons:
No hot water and the room was freezing I complaint to the front desk And they claim that they send someone to check the water and it was fine So all the dates I was there I had no hot water I have never stay in a hotel that I am not able to control
Okay
4.0
Pros:
The location and common areas were fantastic
Cons:
Rooms were outdated
Excellent
10.0
Pros:
Walking distance everywhere. Security at the pool superb. Nice and clean rooms. The bed was a VERY VERY CONFORTABLE. For breakfast a Ia cart.
Cons:
They don't have service at the pool.
Okay
5.0
Pros:
I really like the location of the hotel. It was convenient to the airport, places to eat and to the beach.
Cons:
Cleaning staff never came in to clean the room. I even went to one of the staff members while they were cleaning a neighboring room and informed her of my concerns. She assured me we would receive service and we never received it.
Mediocre
3.0
Pros:
location
Cons:
room furniture
Mediocre
3.0
Pros:
location
Cons:
i check in at 10:30pm and had to wait 30 min for them to clean and prepare the room. Using the pool have a lot of rule and require to use a wristband and a different card for towels. Room conditions are not up to a 3 star hotel. Will not rate more than 2�
Okay
4.0
Pros:
The only thing good about this hotel is that its close to airport and affordable. I now have BEDBUGS from staying at this hotel and would like a full refund back. Also TV and shower was not working. Free buffet was not included in package and i paid more
Cons:
I now have BEDBUGS from staying at this hotel and would like a FULL REFUND BACK. Also TV and shower was not working properly. Free buffet was not included in package and I had paid more.
Okay
4.0
Pros:
Good location, friendly staff, and onsite restaurants.
Cons:
Lack of cleanliness, rooms were dated, very thin walls, and they only provide 2 wash towels and 2 drying towels so you must request more if you and your spouse happen to shower more than once in a day.
Okay
4.0
Pros:
Proximity to Airport and Beach.
Cons:
We were given a room next to the elevator and heard it going up and down all night! Not much sleep! Should have discounted rates for those rooms.
Good
7.0
Pros:
Lobby and restaurants very attractive. Staff very friendly and helpful.
Okay
4.0
Cons:
It's an old hotel that needs updating There's better in that area for less or the same
Mediocre
2.0
Pros:
Lobby was nice. Porsche sitting outside was nice. Balcony was nice. Proximity was good.
Cons:
No hot water. AC sounded like a rock grinder. Pretty sure the compressor is going out. Bathroom was repaired by a blind plumber. Furniture in disrepair. Sheets were stained. Rust and debris in the tub. For $----/night this was an awful purchase. Awful.
Good
7.0
Pros:
Good location and clean hotel.
Cons:
The pool is poorly lit and thereby dangerous for children after dark. The pool area isn't as nice as it seems in the photos. The rooms are clean, but not well appointed.
Excellent
8.2
Cons:
The Wine and Tapas Bar was short handed. During special events the Bar needs two peop l e to staff. The food was very good but the distance from kitchen is a problem. Better communications needed.
Excellent
10.0
Pros:
The professionalism is A+++++. We missed our flight and the staff did everything possible to accommodate us back to the hotel. We were so happy and thankful for their services.
Cons:
None
Excellent
9.1
Pros:
It was clean, in order and as expected. Very inexpensive and welcoming.
Cons:
The bathroom is small, but what else does one need. Not much else is neededZ if you want a large bathroom, this isn't the place for you. If you are okay with what a human needs, it's perfect.
Good
7.7
Pros:
The staff was hands down some of the best i have ever dealt with. Location was good, within walking distance from the beach, plenty of places to eat at the hotel and in the surrounding area.
Cons:
You have to pay for parking no matter if you are a guest of the hotel, which is very ridiculous. The floor needed to be vacuumed and the shower was dirty.
Okay
4.5
Pros:
I've had a pleasant stay on many occasions except this time. I stayed in 2 rooms and had to ask for the linen to be changed in both. Hair was found in the blanket on both beds! Gross!! Once is an oversight, twice is an issue.