Hotels near San Juan Airport

Pros: Nice and clean great location

Cons: Pillows was very uncomfortable and the breakfast was cold every day they should try keeping the breakfast nice and hot

Pros: Great!!!!! Mr. Angel, was an angel expectations to give provide excellent service

Cons: Everything was great

Pros: The hotel has easy access to main roads and it is closed to restaurants. Breakfast was a plus and it has great COVID-19 protocols.

Cons: N/A

Pros: Convenient location to the airport. Nice pool and bar area.

Cons: Way too expensive to stay one night between flights.

Pros: Clean, friendly staff..

Cons: .

Pros: Staff were friendly and accommodating to my needs/requests

Cons: First room caused coughing, quickly fixed with room change and credit

Pros: Location

Pros: Clealiness

Cons: They surprise you with extra charges when you get to the front desk to check-in.

Pros: We went for one night during the COVID 19 pandemic . The staff were extremely helpful and informative. Nothing was open but with their help we managed to get food and beer ! That’s all we needed . Pool area was beautiful even though we could

Pros: It was fairly close to the airport & the beach. The breakfasts was the best part of the experience.

Cons: Stayed at many Hampton Inns...just last week in Atlanta. The one in Puerto Rico was by far the least maintained. The room filter was so filthy I had to ask them the change it when I arrived. In addition there were stains on the carpet & ceiling.

Pros: Clean

Cons: Location

Pros: overall a great hotel to stay at.

Cons: the resort fee is kind of high.

Pros: Very convenient to the airport.

Cons: Bathroom sink didn’t drain.

Pros: The hotel was perfectly located to all our needs! The happy hour with snacks was an added bonus that we throughly enjoyed and hadnt expected! The pool was beautiful and the pool area was kept very clean! The staff was accommodating and friendly!

Cons: The resort fee that we were unaware of!

Pros: Worker are really helpful and polite

Cons: They need to change the rugs in hallways and rooms and the pool towels need new ones delta airline is no good

Pros: Cleanliness and its facilities.

Cons: The noise from the nearby airport.

Pros: Location

Cons: Resort charge is not yet included in the hotel nightly rate

Pros: I liked the location of this hotel because it was close to the airport, close to great food places, as well as, within walking distance to the beach.

Cons: I did not like the second room that I ended up in which was on the first floor and smelled like a wet damp basement and had some really moldy/mildewy looking spots on the floor. The air in the room stayed moist all day long no matter the temp.

Pros: Great facility-pool, grill/bar, access public beach and wifi.

Cons: nothing

Pros: The hotel is fine, however my treatment was not! And I think it was because I booked via a third party sight... kayak! I arrived at hotel after a long long day, and was " told" no rooms were available because they needed to be cleaned. This was a lie! I sat in the lobby waiting. I noticed SEVERAL guests checking in and proceeding to their rooms. So I got up and asked about my rooms. I said I only needed one right now so could sleep as the other room was not needed for a while. They finally gave me a room. It was about the worst room in the entire hotel, but I didn't care as I was exhausted. I paid $600 for two rooms. The next night I decided NOT to use kayak, and find my own hotel. I did, and it was a better location and LESS than half the price. The remarkable part; resort and room occupancy fees where less than half via kayak. So in short. I'm about done with kayak. I'm fed up with being treated as a second class citizen, but paying top dollar! Dissatisfied does not describe my experience using kayak.

Pros: Excellent hotel for the price

Pros: Free breakfast

Cons: RoI'm was ok, needs updating. I also noticed bites, it was nit mosquito bites either!

Pros: Location and happy hour!

Pros: Breakfast and cleanliness

Cons: I requested a two beds room and got a king size bed.

Pros: Room & cleanliness

Cons: The staff was not really client oriented.

Pros: Location. Close enough to airport without being inconvenienced by airplane noises.

Cons: Outrageous charges for daily parking and resort fees.

Pros: Location pool and cleanliness were excellent. All staff very pleasant especially mishi at the pool bar

Pros: Close to the airport but there are other hotels close to the airport as well.

Cons: I wish the counter reps were more informative with the guests of what amenities the hotel offers to their guests ( such as of parking info.,wifi,happy hr. &etc.).

Pros: Loved the happy hour that included free drinks and snacks, the free beach chairs to borrow, the swim up bar, the modern design of the hotel, the helpful staff, the free breakfast, the comfy beds.

Cons: Nothing

Pros: The staff was great and very helpful. Loved the pool and pool area and poolside bar.

Cons: Breakfast had many options which is great, but the cooked food wasn't good at all

Pros: From staff to wake up call eveything was on point

Cons: N/A

Pros: It was very clean, comfortable and everything you would expect from a Hampton Inn and Suites.

Pros: Everything

Pros: Nice.we would recommend it to anyone for a short stay..

Pros: I loved the staff are excellent the pool area is fascinating, as the fourth very cute and the food deluciosa

Cons: I dont report it why all is excelent

Pros: I liked the fact that everything was very clean and neat, even thou the hotel is almot at the end of the street, It's still walkable to the rest of the places you would like to go..(shopping, food, entertainment, beach).

Cons: On the other hand I didn't like the fact that they have extra charges after you pay everything online, they charge you for parking, $10.00 per night and also $28.00 extra per night... Those were the other charges after we had already paid everything online.. Just keep in mind that you have would have to pay "extra"

Pros: Breakfast was not pleasant

Pros: My room was were very comfortable but the other room smell like cigarettes!!

Cons: I received an e-mail telling me that I had a complementary drinks from 5:30 to 7:30pm every night during my stay and when we the adults when to get those drinks we were told that because of covid they weren’t offered. I think the hotel should eliminate complimentary drinks from the confirmation email since I was looking foward to those drinks. I went to the bar and pay for my drinks!!

Pros: No like because the line is to long past to the front door

Cons: Need more personal,need clean better the room ,I have video and need inspection first

Pros: We like everything, the staff are very friendly, the breakfast was good. Great location, near the ocean, airport, farmacy, grocery stores, restaurants etc.

Pros: Was great facilities loved it. Would go back and stay here.

Cons: The free breakfast did not happen and the staff was not nice I. The treatment of getting breakfast

Pros: The pool and hot tub

Cons: The COVID restrictions that¿s all.

Pros: Amabilidad de las personas, la limpieza y la organización.

Cons: Nevera y microondas ni funcionaron bien.

Pros: Location was great , beach within walking distance . Stores close by . Breakfast was great. Staff was friendly. Pool was nice. Actually won at the casino!

Pros: Everything

Pros: Perfect location, great breakfast, good size pool, friendly staff, very close to airport, super short walk to the beach, close to cvs, grocery stores and many restaurants.

Pros: Location

Cons: parking charge, I think they should not charge the guest

Pros: Location

Cons: Pool

Pros: Attention to the guest. Professional

Cons: Parking very expenses

Pros: The cleaning in the room and the staff.

Cons: nothing

Pros: Plenty of hand sanitizer in all areas and casino had dissecting bottles and and had paper towels for customers to clean the machines. Before you used them. Would go again.

Cons: We were not able to connect to WiFi and problems with TV channels. They were nice enough to discount our parking.

Pros: was close to everything

Cons: Did not mention the steak house was closed or the casino or the pool

Pros: Everything, staff, room, location, cleanliness and breakfast.

Cons: no

Pros: Location

Cons: Yes I decided to choose thus hotel because offer entertainment, never offer information that hotel was under construction

Cons: Excellent and good

Pros: Location, spacious room, breakfast included

Cons: Resort fee and self parking were kind of high.

Pros: location

Cons: it shows its age, not very clean.

Pros: Pool area and check in staff were great

Cons: The wait for an omelet was way too long and SLOW!! 30 minutes is too long. One person was cooking the omelettes while the second person stood around and did nothing - just looked at everyone in line and did nothing. This needs to be addressed.

Pros: Awesome breakfast super staff close to beach

Pros: Free breakfast and walking distance to what we needed. Spaciest suite was great as well.

Cons: Still trying to hash out mystery charges from the hotel to my cc on file. Not a pleasant view from our room, hotel was under A LOT of renovations, but still had to pay resort fee. When the hotel is done, I definitely recommend it.

Pros: Location and atmosphere

Cons: Room conditions , currently under remodelation.

Cons: Construction breakfast

Pros: Clean comfy and friendly

Cons: I can't think of anything I like it

Pros: The beds were great, clean and perfectly firm. Pool was very nice. We liked that they provided chairs and towels on the beach even though it wasn't beachfront. The free happy hour is a huge plus.

Cons: There was a good amount of mold on the tile in the tub- I like to take baths when in hotels because I don't have a tub at home, so this was kind of gross. It is very loud from people in the atrium area as well as the loud music they play in the pool. I still slept pretty well since the beds are far away from the door closest to the atrium. Overall good value for the money. I wish there were microwaves in the room since a grocery store is nearby.

Pros: Everything in this hotel is nice, Happy hour!! Just few blocks away from Ocean park beach.

Cons: The only thing I didn't like is the parking fees ..

Pros: This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!

Cons: The breakfast and the free happy hour made the trip!

Pros: I guess the Outback at this location was a plus.

Cons: Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!

Pros: Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing.

Cons: The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.

Pros: The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach.

Cons: Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.

Pros: Pool

Pros: The staff were so friendly. Did not charge me for room when my missed my flight, due to weather delays.

Cons: It had a musky smell. The hall smelled like Marijuana. Someone near by was smoking in room.

Pros: the perfect beach views are priceless

Cons: they need pool to stay at the bar area so when people are ready to order someone is available

Pros: Housekeeping was excellent. The entire complex was very clean and organized. We also stayed at another hotel on Isla Verde, and was displeased with the experience. Overall, we had a nice stay. The beds were comfortable, and especially the pillows!

Cons: The location of the hotel is across the road from the airport. So there is a lot of noise from aircraft taking-off.

Pros: the room was beautiful, elegant, comfortable, with a beautiful view of the sea

Pros: Easy to get to from airport

Cons: Was all good

Pros: Bad

Cons: Front desk

Pros: Location and cleanliness

Cons: The staff especially the bartenders

Pros: location

Cons: parking

Pros: Beautiful ans very clean. Comfy bed.

Cons: Bar staff not to friendly. The way he talk to us was not very courteous.

Pros: The food

Pros: the area

Cons: loud

Pros: Everything was amazing especially the beach right behind the hotel

Cons: Nothing

Pros: Great beach front hotel

Pros: Beachfront! Amazing place, friendly staff!

Pros: Hotel’s location

Cons: Room decor and size and being able to use all amenities

Pros: The beach was gorgeous.and to have the pool available too

Cons: The staff was rude unless u spoke spanish. There were a few nice ones. They have no tominimal options for food unless u want to pay ridiculos prices from their restaurant or the joke of a snack room.they refused to give ice unleas u bought beers or drinks

Pros: Location, amenities.

Pros: The staff was so friendly and helpful. They were also very accommodating. The rooms were clean. We received a free drink voucher and a $5 voucher for the casino.

Cons: The location is not the best. It is isolated from other hotels, there were a few restaurants to choose from, you can hear the planes taking off from all parts of the hotel. The surrounding buildings are unpleasant to look at.

Pros: Plenty to do!

Pros: Nos encantó la piscina el cuarto el servicio fue excelente

Pros: Very family friendly. The beach is their backyard. Kids loved it and want to go back.

Pros: Nothing. Want my money back.

Cons: Resort fee that wasn't listed in the price.

Pros: The hotel was nice very over priced

Cons: I was infested with no see um bites while there were warnings about staying off the beach or using bug spray I elected to use only the pool but was still bitten with over 50 to 100 bites I was miserable and in severe pain from these bites.

Pros: Our room was amazing! We had booked an ocean-view room for the night after our cruise ended before catching our flight the next day. We ended up being upgraded to a Junior Suite with an amazing view. We loved spending our day relaxing on the beach!

Cons: We had to check out at 1:00 am to catch a very early flight back. Knowing we would miss our complimentary breakfast, the staff member checking us in offered us a boxed meal to be ready when we checked out. It ended up not being ready and we had to leave.

Pros: The room was very spacious for a family of 4. Food options are good as well with a couple of restaurants. A good stopping point for a day if you are on your way elsewhere. Very close to beach.

Cons: Casino in hotel means that there's always a buzz in the lobby area. Though it is set apart so was not a big deal.

Pros: Room was alright

Pros: The beach area and nightlife

Cons: N/a

Pros: Noon checkout

Cons: Overpriced drinks, food. 99% of staff were complete snobs as well as the guests. A/c and Fridge only runs for 2hrs before you have to turn it back on. Hot at night unless you wanted to get up every 2hrs and a shoe box sized fridge. Nothing really close..

Pros: Restaurants on the beach had great views and delicious food. Hotel was very clean.

Cons: You get charged for every little thing.

Pros: The hotel location was awesome and the staff was GREAT! However, the room was dirty when we checked in with urine & feces on toilet seat, chips & crumbs on floor in kitchen & hand prints all over the doors, fridge & walls. a/c broke last 2 nights there.

Cons: Housekeeping should be better managed to make sure when they say "room is ready for guests" it really is ready for guests.

Pros: Good location and facilities, not a big Hotel, everything was easily accessible.

Cons: Remodeling job in progress above the first room they gave us, the noise was disturbing, room was outdated. The second room they gave us, after our complaint was on a higher floor and recently updated. Why not gave a clean, updated and silent room on first instance?

Pros: Staff was very nice and place was beautiful restaurants were very good

Cons: We had a lot of problems with ac first night

Pros: Beautiful hotel right on the water. Staff was very nice and accommodating.

Cons: Airport was very close and you could hear the planes at times. The food at the hotel restaurants was over priced at night. I wish the pool side restaurant was open all day.

Pros: The pool and staff. 2 blocks to beach

Cons: Hearing planes taking off, by the airport. No restaurant or market

Pros: The room was clean. The staff were really good always asking what we needed.

Cons: You could here airplane all of the time (very noisy). We stayed a week in the hotel. The first bedroom it was awful, my back was really bad with that mattress and the bathroom was so small so I asked them for change the room and they did. The next bedroom it was good, the bathroom was comfortable, we had a balcony, really nice.

Pros: Helpful staff, well managed facility.

Cons: The noise from the nearby airport can be annoying at times. Also, they advised not to drink the water but the bottled water they sell is expensive, good idea to bring your own drinking water or buy from a nearby grocery store. Otherwise, a good experience

Pros: The staff is great, the hotel is located close to everything you will want to do in San Juan and around North East PR. The value compared to other places is great and they even offer a discount on car rental if you are a guest.

Cons: There's a second floor balcony where you can sit and relax. There was several times that guest of the hotel stayed till early morning hours talking loudly and laughing. This becomes an issue because there are rooms around the balcony area. The hotel posted signs stating that the area closed at 10pm which worked most of the time. Besides this everything from the staff, to cleanliness, to value, the hotel is great.

Pros: Good vibes

Cons: Everything was excellent

Pros: The pool and the staff

Cons: The lock in my room

Pros: Our room(111) was very spacious, modern, but beautiful. Great a/c unit too! We were on the ground floor, just outside the pool area. Customer service was great.

Cons: According to the site there is a restaurant and bar. Technically it's separate and off the hotel; not attached like most. Can be a little noisy in the day time due to being so close to the airport. But was quiet at night.

Pros: Comfortably unpretentious

Cons: I wished there was wifi in the room

Pros: The place has all the access don't need a vehicle for that place

Cons: Parking

Cons: Rooms are way too small.. they have no A/C in the building lobby so it gets to hot for just being in the facility's to just relax.

Pros: The rooms were good, clean and were what we needed after a day of traveling or on the beach!

Cons: Needs better WIFI access, other than that all was good.

Pros: Horrible hotel not worth the 100 bucks

Cons: Everything

Pros: Value price Proximity to airport and beach

Cons: That San Juan allows burning of rubber tires close to beach and airport. On landing it looked like an airport fire and filled the air with accrid smoke upon arrival. The pool of our hotel, our rental car and I'm sure everywhere in San Juan was covered in tire ash the next day so nothing was usable. It didn't affect our travel plans but something to note when booking a hotel in San Juan as they seem to do this all the time.

Pros: The building is gorgeous. Spanish style authentic feeling villa with some personality. Fairly short walk to the beach for a reasonable room price.

Cons: Airport a bit too close. Also, I'm pretty sure the room I stayed in had bedbugs, but that problem seems to plague a number of area hotels.

Pros: Amazing!

Pros: All covid protocol being followed, very clean facilities, comfortable and quiet room, staff was super friendly and helpful from concierge, to pool and beach area to La Bodeguita Cafe. As a solo traveler and during Covid I also felt very safe to be in this area

Pros: Not much to like other than the ambiance of the hotel.

Cons: My wife and I were treated very unfairly at this hotel. We stayed for 3 days and out of the 3 days we weren’t given any new towels, couldn’t bring our guest in even after paying the extra money, and did not get our toilet fixed the whole time there.

Pros: Good service. Impecable room. Beautiful installations.

Cons: ——-

Pros: It's location, friendly staff, cleanliness.

Pros: Love the pool area and pool bar. The girl serving drinks was very friendly.

Cons: Housekeeping fixed bed, but did not even check the bathroom. They left the pile of dirty towels on the bathroom vanity. They did not empty bathroom trash or leave needed soap and bathroom tissue. For the price of the rooms their should have been at least 2 bottles of complimentary water and way better housekeeping!

Pros: It was located in an excellent location, amazing staff, many things available walking distance even with covid limitations

Cons: Guests were smoking on the balcony, it made the “ocean view room” a total waste of money because we really couldn’t utilize that without the smell coming in

Pros: Las facilidades están muy buenas, la piscina, el acceso a la playa , la vista de la habitación. Sin embargo el aire acondicionado de las habitaciones no enfría adecuadamente.

Cons: El trato es diferente en el restaurante para los desayunos a las personas con oferta. Te hacen sentir menos. Aún así dejamos propinas. La host del restaurante Aleli es muy amable pero los meseros/ as son muy serios y el servicio al cliente es muy p

Pros: Excellent hotel, newly refurbished rooms.

Pros: The location

Cons: They do not clean. Common areas where not properly sanitized. Staff did not communicate what is available. Restaurants need reservations and staff did not communicate that. Unable to get a hold of anyone when you call the front desk.

Pros: I love everything wasn’t anything I thought. Some places say they are great but you get there and it sucks. But this place since the first night was great. Room was great and when I needed clean it was cleaned the right way. Before getting ba

Cons: I can’t think of anything I didn’t like. Thx

Pros: location and beach/pool

Cons: service, ease of use, hidden fees

Pros: Location and ammenities

Cons: Other guest were somewhat out of place

Pros: Bed was very comfortable,room was dated and many broken things when asked to switch they charged more money

Cons: Excellent hotel but very expensive.

Cons: Outstanding service all around. Only hiccup was the TV in the room that kept losing its signal also trouble with the remote. Otherwise no issues.

Pros: Staff was great! Location Excellent it was close to the airport but you didn't hear the airport!

Pros: The location is right on the beach, close to the airport. Good views from the ocean facing rooms. We were on the 16th floor and it was great. Lots of restaurants nearby and within the hotel. The rooms are spacious and the bed is comfortable. Great housekeeping staff, very friendly and helpful

Cons: Sand fleas...a tiny bug that bites like a mosquito/bed bug. They were all over in our room. This was before we had even stepped on the beach, so they were there before we came and stayed with us till the end. We had to apply bug repellent to sleep and not be bitten. No activities by the hotel. They charge a resort fees but it feels more like a traditional hotel rather than a resort. Tiny bathrooms No easy access to clothes dryer, c'mon you are on the beach.

Pros: The staff, the view

Cons: Sliding door to balcony was hard to open and close.

Pros: What's not there to like?

Cons: There's nothing there not to like!

Pros: Had to spend one extra day in PR after vacation elsewhere, and we randomly picked the IH. We were pleasantly surprised. They let us do early check-in 4 hours before the regular time. The room was very comfortable for all 4 of us, and the beds were super comfortable. The facilities were also great, beautiful pools and of course a nice beach. Will be back for a longer stay next time.

Cons: It's not inexpensive, but still a good value.

Pros: The staff was friendly

Cons: This is not an all inclusive resort, it does not even offer breakfast. We do not feel like we got our money's worth.

Pros: location to beach and pool

Cons: Dollar you to death. They charge 22.00 a day for beach taxes and do not tell you to you check out and then apply it to the 200.00 that you must put down when check in. ( THIS IS JUST FRAUD ). when I paid 6.00 usd to use there computer in there business center, the internet would not work. They refused to refund my money. Told me to come back tomorrow and i could use the computer for free. I told them i was checking out today and wanted credit for my 6.00. I was told by management they could not refund me. Due to these hidden cost, we moved to a different hotel.

Pros: Liked the pool and beach.

Cons: Service was horrible. Staff wasn't friendly. Had to ask front desk 3 times for someone to unclog our bathroom shower (super unhygienic) and after everything was said and done they didn't come to fix it or move us rooms. They didn't even compensate us for the horrible inconvenience. The place felt really run down and in a not so safe location for walking around. Additionally the bathroom wouldn't stop flushing all night so the sound of water was really annoying. Not to mention the smell of this rancid running water. Waist experience at an intercontinental (which I'm truly a fan of usually).

Pros: Safety was a priority but did not inhibit any activities or relaxation.

Cons: check-in could have been better

Pros: Location was nice. 10 minutes from the airport, accessible to different restaurants outside the hotel. On the beach but not much of a view of the actual beach

Cons: The service was nice but the wait for things was a little long, like coffee or getting help from the front desk.

Pros: Everything Hospitality Ambiance Decor Just Amazing

Cons: Somethings were a little overpriced drinks some food

Pros: The property was very well kept. Pools and grounds we’re always clean. Wait staff were friendly and efficient. Restaurants had great food.

Cons: They need more staff especially at the front desk. As expected some areas were closed due to COVID.

Pros: Liked how beautiful everything was

Cons: How slow and limited the staff were. Also stray cats by the pool. Staff NEVER answer the phone and only one worker at service desk. Service is very slow

Pros: Nice ambience and location.

Cons: Many restaurants/bars/stores were closed all the time

Pros: The area it was in very close to the airport

Cons: My bathroom shower wasn’t working

Pros: Number of Pools, layout of pools, access to beach, complimentary activities, lots of seating, floaties, towels and bug spray included , pool tables

Cons: Size of bathrooms Dark lobby Speed of staff..... slowwwwww in every area

Pros: The view from the villa was unbelievable!!

Cons: No

Pros: Love the location and the ground of the property

Cons: Front desk staff could be more present. Room smell was a little mildew.

Pros: Stayed here for 4 days 3 nights made the front aware that the phone in the room didn’t work, i expressed that to 4 different people. Constantly having to come down for everything i needed. Asking for new sheets that were dirty from first night

Cons: I didn’t like anything except he fitness center . Disappointed never booking again

Pros: The beach and dog friendliness. Staff were all so caring for the my dog

Cons: Service for getting drinks and food at beach or pool was difficult to get at times. The hotel room door was too easy for my dog to escape

Pros: Food and drinks are awesome

Cons: I did not have a view. My view was the ductwork.

Pros: Friendly staff. our room attendant was wonderful. The hotel was right on the beach. I felt safe. The hotel was beautiful. The hotel was very acomodating for early arrival and late flights. The facility was accessible with showers and changing facili

Pros: proximity to the airport

Cons: while some staff were great many staff seemed unhappy to be there. could have been friendlier, more helpful.

Pros: Pictures can not capture the awesome liveliness of the report. Phenomenal!

Cons: The hallway on the floor room located smells like someone was smoking marihuana no one should be smoking at all in hiérelas room.

Pros: The beach, the pool and the lobby was amazing

Cons: The price of the alcohol could be less.

Cons: Check-out was slow and disorganized

Pros: Beautiful people and they treated me with love

Cons: It was clean and safe

Pros: The amenities and staff were great.

Pros: The best is location in the beach. Comteporary hotel. 3 beautiful pools. A magestic Entrance .

Pros: The location and pool area

Cons: The check in was terrible arrived early from traveling all day couldn't check in early ok . Had to go up several times after 4 to check in room still wasn't ready. The staff would rather me and my husband sleep on the chairs in lobby.

Cons: We didn't like the partying and the loud music

Pros: Nothing

Cons: Nothing

Pros: The front desk staff upon check-in was very welcoming, helpful and informative. I love that the physical integrity of the lobby has not been changed (yet). The entertainment (Calma Carmona) on Thursday night at the lounge was amazingly talented!

Cons: Hilton recently purchased the property and are in the process of a $60-million renovation project. The soft opening was February 5, 2017 -- two weeks prior to our stay. According to the staff we spoke with there are currently only 50 rooms completed and available for rental. This became obvious when the hammering and drilling started at 7:30AM! Sleeping-in while on vacation was impossible. The casino in the lobby has been removed! This use to be a huge draw and great source of entertainment. Evidently there is no plan to replace it. The non-authentic food by the pool was less than mediocre. Although there were only 50 rooms available for rental there weren't enough chairs by the main pool with the swim-up bar to accommodate the guests. What will happen when they are at full capacity? The construction dust near the second pool made it difficult to relax and breathe.

Pros: The location was great

Cons: No microwave for guest to use

Pros: Love the accommodation,cleaning,staff was great Not family hotel,there's nothing for kids even teenager

Cons: It's very expensive,we pay $21.00 dollar just for a bottle of water and a banana smoothie by the pool

Pros: Beach area is beautiful There are plenty of pool options Lots of eating options on the grounds (all are pricey such as $25 for a burger, fries, and a Coke) Our room wasn't ready even though it was after 3:00pm, so we got a $50 hotel credit! Near an area with good food options like US chains, US fast food, Puerto Rican/Dominican foods, bakeries, pizza, and burgers.

Cons: It felt like overall they need to update the grounds They are charging you based on what the hotel used to be in it's glory days, not what it currently is. Mini fridge kept popping open/didn't cool drinks that well. You need to get to the pool area by 10:00 to get a bed or chair with un umbrella.

Pros: Beautiful older resort close to Resturants

Cons: Way over priced. Payed 400 total for room for one night and had to pay 50$ to use the pool and beach area. I would never stay at this hotel again.

Pros: Ballroom, Restaurant Meat Market and La picolla Fontana, Lobby music, casino A/C of the room was good

Cons: Housekeeping staff were always talking on the corridors in the floor and with there cellphones on with loud music. Curtains of the room were broken Space of bathroom is too small and uncomfortable I tried to call from the room phone to housekeeping and nobody answer it. Floor of the room was not clean after housekepping The A/C of the lobby was too warm

Pros: The workers was very very friendly and nice

Cons: They gave me a room on the second floor no elevator I ha e 2 suit cases heavy so I ask the lady if she have something on the first floor she said I let you look at it I said ok well it smell like a wet rag she is humid I turn the air on and the smell go away I said ok at this point I’m tired and frustrated I said find I stay here beside is only one night I didn’t slept the smell got worse this message would be for the owner please fix your property if you want people to stay there I only stood there because it was kind of late and I didn’t want to keep searching for a place they do have great workers

Pros: Everything they treach you like gamily

Cons: Nothing I like eveything

Pros: Excellent

Cons: Nice

Pros: The hotel has a pleasant atmosphere and attentive service.

Pros: Location was a nearby to everything.

Cons: Could improve to appearance.

Pros: Spa. And service

Cons: The beach cafeteria takes too long and always gets the order wrong

Pros: Staff were very friendly and helpful. Facility was clean. Access to the ocean easy. Landscaping is mature and nice.

Cons: This resort is confused. It has high end and empty jewellery stores but a down market casino and resultant clientele. The hotel has only one pool which doesn't function as a central location. The hotel itself has no atmosphere. Feels very loud and downmarket inside. The prices for food etc are extortionate. The hotel is located literally alongside the airport runway, so planes take off all day and evening beside you. Deafening noise on the beach. The beach is sketchy, not cleaned each morning. Bed service is managed by guys in a truck which spews exhaust over you and adds more noise. The beach isn't big enough to need that. Clientele smoke and in in case smoke weed on the beach so it blows all over you. Other clientele - the casino types - drink heavily in the beach and get loud etc. then there are the cell phone junkies talking loudly about their dreary lives at the top of their voices. Time to zone the beach.

Pros: Friendly staff.

Cons: Nickle & Dimed. Pre-arranged amenaties, spa services and payment. All was lost somewhere between the concierge and front desk; so had to change plans and credit card.

Pros: Trash

Cons: Disgusting

Pros: Great

Pros: Fast service. Parking located on hotel premises, spacious room. Near beach, restaurants and other amenities.

Cons: Our room had two twin beds. They were very comfortable, but we prefer a queen bed.

Cons: Should have mini fridge in the room.

Pros: It is located on the main avenue and the beach is in the back. The hotel can use some updated furniture.

Cons: No hot water.

Pros: Location to the beach

Cons: Do not plan on sleeping. Every room has old windows that do not close properly, I walked around and looked just to be sure. You hear every noise outside like it was in your room. Every car horn, motorcycle, and person walking on the sidewalk. Horrible.

Pros: The staff was fine but everything else was bad

Cons: The room was nothing like the pictures , very old rooms , no AC controller , the bathroom was resty and old , don’t worth what I paid not at all , they charge my card extra $200 and only god knows if I’m going to get it back , my advice to you if you wann enjoy you vocation find another place , this place not right for vocations

Pros: Clean room. Comfortable bed. Location. Pleasant staff.

Cons: No washcloths. Just the basics.

Pros: Rooftop Close to the beach

Cons: To much to type

Pros: We had a perfect stay! The customer service was phenomenal. Our room was great with a side view of the beach. The bed was super comfortable. I slept amazing. Restaurant/bar right in the hotel. Perfect location right on the beach and near plenty of places for dining and drinking. We would definitely stay here again.

Cons: The mist restaurant on the rooftop didn’t reach our expectations, they brought us the food cold twice (even the second time that we changed it because the steak and fish was to cold) but the staff was really good and nice

Pros: Close to beach

Cons: High deposits

Pros: Everything else was good for me ...but they need to put fridgerator inn all rooms

Cons: No breakfast

Pros: Only the location

Cons: They are not very clean rooms

Pros: The brunch they serve is very good, however it took to long to be serve and it was cold. Expensive!!!!!!

Cons: This is not a good hotel for those traveling with kids. It is a party atmosphere and we saw guest smoking marijuana and doing other drugs at the pool.

Pros: The location of this hotel is like no other. the staff was so accommodating about our early flight in and our late flight out by providing towels for the beach, luggage storage and travel advice - the rest was amazing too. I would 100% stay again

Cons: The Mist rooftop was a bit pricey however you pay for the views/ experience and amazing staff and it makes it worth it

Pros: The protimy to ocean and airport.

Cons: They were not able to provide us two queen beds.my daughter had to sleep with myself and my husband on a king bed, other than that it was an excellent service and hotel.

Pros: The location across from the beach is very good

Cons: The hotel is more of a 2 1/2 star hotel. The location is great, the beds are clean and comfortable but the rest of the room is old, tile floor cracks and broken, bathroom small and needs renovation. The hotel restaurant only serves breakfast. The roof bar-lounge serves reasonable bar food. Overall the services is unethusiastic and slow. Again a very good 2 1/2 star hotel not a 4 star

Pros: The view and the walk to the beach

Cons: My sister in law stepped on a big plastic bottom of a champagne flute and when she went to go inform someone they looked at her like it happens all the time when we spoke to the shift manager she offered us two vouchers for free breakfast out of 7 of us

Pros: Buena localización ,servicio y limpieza.

Cons: Los cuartos son muy pequeños.

Pros: Location.

Cons: Really simple room. I pay $36 gor resort fees and . $25 for request 2 beds. I think is expensive.

Pros: Staff and location were amazing. Unfortunately they did not have any rooms work microwaves but we lived through it.

Cons: Yes, the entire hotel did not have microwave.

Pros: Location! The beach is great in this area.

Cons: Pool is not as big as it appears online. No outlets near the bed. My room wasn't cleaned very well and I left tips daily.

Pros: Location and the room was comfortable.

Cons: Would’ve been perfect but when I asked for a taxi To Avis they sent me to the wrong one. Had to get another taxi from that Avis to the correct one... forty dollars later

Cons: Not a 4 star property.

Pros: Proximity to beach, chairs and towels provided.

Cons: Very slow elevator.

Pros: I liked everything, food, amenities, service etc

Cons: At the end of the vacations the valet parking man did not respond efficiently and one moment with clean staff did not clean everything at the dorm.

Pros: location-oceanfront. great mattress and pillows. Rooftop lounge and pool was special. Comp breakfast was very nice and good. We had some special requests that staff quickly met. Actual water wall in elevator was pretty neat.

Cons: kind of odd furniture and placement in room. They ran us off supplied beach chairs at 5:00. Way too early to call it an afternoon. A small frig in room would have been nice.

Pros: the vibe and rooms are modern. I like that its right across from the beach, and in a well diverse avenue with restaurants, stores, and else.

Cons: Even though the room was very pretty and modern, a little maintenance would keep it in better shape. The space between the tiles in the bathroom was not clean, and the floor had some sand even though we didn't go to the beach.

Pros: Location on beach. Nice staff. Safe. Cool restaurant on roof.

Cons: Room service was forgetful, forgot clean glasses and hand towels. And shampoo. The room lighting was bad, flurosecent

Pros: Beach

Cons: Asked for 2 beds n got one king with my daughter

Pros: The location is perfect for relaxing on the beach and it's steps away from restaurants and drug stores. The staff were very professional, attentive, and courteous.

Cons: Extremely shower water pressure. Windows were extremely dirty. Even on the day of window cleaning, that did not improve the look of the windows by much. The age of this place is showing. When wash cloths were collected, they were often not replaced.

Pros: It was right on the beach.

Cons: The first room given had roaches.

Pros: Quiet, even next to the elevator. Friendly staff. Value.

Cons: 15$ for valet parking, no choice.

Pros: The location and view

Cons: The extreme lack of cleanliness. The food was deplorable as well.

Pros: Convenient location, helpful staff, and good wifi.

Cons: Shower temperature was nearly impossible to control, shower head flow poor. Room was tiled rather than carpeted.

Pros: This place is great. Clean comfortable room with WiFi. The staff is very nice and helpful. There are two restaurants on site - one is on the rooftop with a pool. If you want to journey out for food, there a two bar/restaurants just down the street that are very friendly. The location is not on a main road, so there is no hustle an bustle in front of the hotel. Towels and chairs are supplied on it's beach front location. I have been here twice and am definitely coming back again.

Pros: The staff made the experience even better! Everyone was super nice, but Dani, the bartender that works the rooftop bar, made me want to plan another trip there. He was super attentive and even brought us drinks while we were lounging by the pool! I never had to repeat what I had ordered with him. I could also see that he remembered what everyone else ordered as wel. So if you wanted a refill, he already knew what your drink of choice was! Super amazing personality!

Pros: Location great. Staff very helpful.

Cons: Mist bar too windy. Hotel looks terrible during day but hides it all at night with darkness and blue lights. Gym is worst I have ever experienced. It is empty of equipment and miniature. Pool is overly small. I have been all over the world and this was the worst value for my money ever. This is truly worth $150 per night max.

Pros: Location is pretty good -- right across from the sea, and in the middle of Isla Verde.

Cons: Looks like an poor old building with a little jazzed up lighting to make it "hip" -- and charge the extra $$$. For some reason staff seemed bored and unfriendly (in total contrast to other good hotels in SJ -- like El Convento, and the Vanderbilt).

Pros: Friendly staff Waterfall in elevators

Cons: Biting sand fleas on beach Not oceanfront...Road separates hotel from beach Creepy drowned woman photo on bedroom ceiling Loud sounds from rooftop bar radiate into room Small bathroom Hard mattress

Pros: Nice chick place. Rooms are good, only mattress under you might report its excessive mileage it loud fashion. Otherwise nice stay. good roof top bar and restaurant food is great.

Pros: Location

Cons: Too cold! Tried to adjust thermostat, but made little difference!

Pros: The hotel took care of my needs. I spend a few hours only

Cons: Nothing

Pros: Our room was relatively clean. However the best part was the bartender/waitress  at the on site restaurant. She was very pleasant

Cons: Small rooms. No choices in food. Did not offer much for families

Pros: The room so nice

Pros: We got in late and the restaurant kitchen was closed. However, the young man there made it his business to prepare us what was available in the kitchen (there were 4 of us and a couple). He made a stressful situation bearable considering we couldn't rent a car at that hour.

Cons: We were able to rent a car the morning after we arrived. However, the hotel didn't have its own parking lot for us to use. It would have been nice to have a parking spot and not feel rushed to leave.

Pros: The servers in the restaurant were very friendly and the food was good

Cons: Had to wait an hour to check as the receptionist was on a break.

Pros: The location is convenient.

Cons: The shower there is bad. Basically you will have to wait for about 20 minute to let the system run hot water out. I didn't figure out that trick when I took a shower first. I had a cold shower. And, the room is pretty cold which we were unable to control

Pros: updated furniture, bedding, bathroom. all extremely clean. staff did a terrific job ensuring safety protocols were followed. excellent communication through the booking service and late check in. Very good breakfast sandwich and oatmeal in the morning

Cons: bathroom has a lovely new shower however the glass wall doesn't go far enough to enclose the space and keep water in the drain area so, water escapes to floor.

Pros: Quick check in

Pros: convenience of just walking across to the airline terminal.

Cons: I stayed in the past and it was much more luxurious, not to mention spacious. This time I felt like I was staying in a dorm room. the room was very small, no microwave, no refrigerator, shower/tub very small. I was very disappointed.

Pros: Convenient after a long day flying. Bed is very comfy.

Cons: It is a little hidden and you have to walk a little way to get it. Far away from other restaurants.

Pros: easy access to my flight no hassles.

Cons: Under construction.

Pros: The hotel is really conveniently located in the airport and a quick walk will get you there. It also near the restaurants in the departures hall to grab a quick bite after a late flight from Miami. The rooms were very spacious and clean.

Cons: The breakfast isn't amazing except for the omelette that is made to order which is pretty good. Otherwise breakfast is self service with plastic plates and utensils which is a little underwhelming.

Pros: Location

Cons: Breakfast employees could be welcoming not grumpy kind of people. Breakfast was poor. No eggs, burned bacon and some very thin mini pancakes (some of them darkened)

Pros: In airport!

Pros: location

Cons: noise

Pros: It's right at the airport

Cons: It was a bit expensive for what you get

Pros: Breakfast, cleanliness and personnel.

Cons: The Rate!

Pros: The Bar on the 2nd floor

Cons: Leaking toilet and BED BUGS.

Pros: it is clean, comfortable and has easy access to the terminals

Cons: we were on the restaurant floor, it was loud.

Cons: I didn't like that I paid $89 for my stay on kayak and then when I checked in they made me pay $122 to stay their one night.

Pros: Dingy, moldy, and expensive. Oh, and it makes you feel like you're being punished for something.

Cons: Room carpets that make you want to keep your shoes on, smell of mold, and sense if despair.

Pros: It was inside the airport. The breakfast was pretty good.

Cons: The room was small, and smelled like mold. In addition, it was super cold and the AC vents hit us right in the face. we ended up turning the AC off since my daughter started to cough a lot. The hotel is over priced. I paid $150 for the night. The only way I would stay here again is if the hotel rates were reduced.

Pros: The room was clean and comfortable, the breakfast the next morning was much appreciated and delicious! The staff was really great and welcoming. Again, the room was really really clean and after flying all day, it was great to not have to worry about that.

Cons: The hotel was hard to find and a little scary to walk to in the middle of the night. There are barely any signs to tell you where to go and I got lost three times on the way there. I come from Alaska and the rooms are freezing. No matter what I tried, I barely got it warm up to 62 from the 50 it was set to when I got in.

Pros: There was a roach in our bathroom and the temp of the room was a challenge to get right. The free breakfast was ok.

Pros: The hotel room was exactly what I needed for my one night stay. The room was clean although small, but it suited my needs quite well. The restaurant offered good food and I found hot tub area was quite relaxing during the night as this was the only time I was there. I was unable to partake of breakfast as my flight required a check in prior to when the breakfast started. There was even a fitness room. Staff was really friendly and accommodating. Would've gotten more stars if price was lower.

Pros: Convenience to the Puerto Rico airport. We only needed it as an overnight between flights. Good breakfast.

Pros: Location

Cons: Advertised two hot tubs but they only had one.

Pros: Clean room Not well maintained hotel Too expensive for what they offer

Pros: Well lit hallways, felt safe. Convenient for late/early flights.

Cons: Being it is an airport hotel, there was jet noise. Bed was a bit too firm for me. Wish it was cheaper.

Pros: Very convenient.

Cons: A little pricey.

Pros: Great staff, clean room, hot tubs, fitness room, etc, very convenient

Cons: Nothing to complain about

Pros: Right in the airport. Very convenient and met our every need.

Pros: I liked how it was close to check in

Cons: Small bathrooms. Little hard to find the entrance

Pros: View every morning. Friendly staff. Secure place to stay

Pros: Location; value; friendly staff; bar/restaurant; views; music/atmosphere; gardens; wifi;safe in the room and huge closet; air conditioning worked very well breakfast included; parking free and available; staff helped me check-in for flight and print boarding passes; airport nearby. Incredible bargain amongst expensive Isla Verde hotels with an excellent reasonably priced restaurant and bar with spectacular view

Cons: Bed against the side wall, so one of you must climb in and out of the bed; couldn't get much hot water in the shower

Pros: Friendly staff, and clean comfortable rooms

Cons: At check in, I was told kitchen was open until 10pm. Upon arrival to the restaurant at 9:20pm, I was told the kitchen was closed.

Pros: Location

Cons: No extra parking for guest and they only had valet parking for an extra charge. Very small parking area.

Pros: Friendly staff, great location.

Pros: The hotel’s location is wonderful, since you have the airport, beach, and all stores and restaurants around you.

Cons: From the surface it looks good, even the lobby and community areas ( for the most part). But the rooms are not well kept or cleaned appropriately. Found a pistachio shell in bathroom and shower curtain was torn and unkept. The pool and hot tub need to be maintained and cleaned better. Especially during COVID, you’d think they do cleaning checks every few hours. Finding a used tampon in the pool at the start of the morning was horrific!!!! The staff didn’t seem too concerned, apologetic, or accommodating. We won’t be staying again.

Pros: The location was perfect.

Cons: It was Dirty. I had a roach in my room, it definitely wasn’t clean. The pool had a used tampon in it. Hot tub wasn’t clean, you can see oils and other stuff in it.

Cons: I couldn’t sleep the first day cause they close the door so the guard can do the round, but he took 2 hours on coming back so we sleep at the car that night

Pros: The pool was nice

Cons: I didn't like the fact the smoke alarm went off all night off then on then off the on....considering there's been earthquakes it's terrifying to be woken up like that, luckily I didn't run outside in my underwear. It totally ruined a day

Pros: It’s a nice hotel And the service in the restaurant was friendly and inviting, great staff.

Cons: Check in was very long. I booked online and had to pay 50.00 deposit for “incidentals” which I was told I’d get back during checkout. However upon checkout they charged me a “service fee” for what I don’t know and re

Pros: Staff reaction to solve problems

Cons: $50 hidden fee.When I checked out, I was asked to pay $19 for the hotel fee. We were in a rush to the airport, so had no time to argue with them. It made the experience bad. Actually the hotel fee shows $50 on my credit card bill. Really angry about it.

Pros: Location

Cons: Had to switch rooms multiple times and we still had issues. 1st room was flooded. Second room didn't have a working shower head. Staff didn't really care.

Pros: The staff was very helpful.

Cons: Problems with the hot water

Pros: Very nice

Pros: The pool and balcony

Cons: I did not like how we had roaches in our room and the toilet kept running

Pros: Clean. Very friendly helpful staff

Cons: Having to pay for parking

Pros: The location.

Cons: The first room had no hot water, the room was changed. However by morning that room had no hot water. My iPhone charger was left in the first room and although it was reported to several staff members it never showed up. The pool was dirty.

Pros: Nothing here was outstanding.

Cons: This hotel was a joke. Horrible bathroom finishing, rusted bathroom areas, wifi bad, no activities, whirpool broken, tv reception was terrible, under construction and drilling at 730am near my room, unsafe to walk to access ice machine.

Pros: The staff were extremely nice

Cons: The only decent part of this hotel is the lobby. There's only one updated elevator whole the other one is scary. The carpet had a smell. The room it self was small w/ double beds. The mattress was caved in the middle (both). There’s a fuzzy 32 inch

Pros: Nothing

Cons: The WiFi did not work the entire time I was there. They lost power and I was stuck in the elevator; until power came back on. The breakfast was $15 buffet per person which I did not mind if I was getting a great meal for the $15.Limited of options given

Pros: Proximity to the stores and beach .

Cons: Fire alarm. Went off twice at 4am and 5am causing panic and extreme noise. Also pool area closed at 10pm .

Pros: Location.

Cons: Hairs on bathtub..

Pros: The pool! I dont like the room. The pillows have a bad smell

Cons: The room! The cleanliness.

Pros: Food

Cons: No hot water, room furniture had water damage as well as water stains on the walls. Elevator was in poor repair and rlevator floor tiles were cracked.

Pros: The staff was wonderful.....

Cons: The only problem was with wifi...very spotty and unaivailable most of the time.

Pros: Excelent hotel and location

Cons: No

Pros: Very clean and the staff was very pleasant.

Cons: CAN'T CONTROL A/C TEMPERATURE AT ROOM UNABLE TO CONTROL WATER FAUCETS TEMPERATURE; SINK OR BATHTUB REALLY A DISASTER. NO ROOM SERVICE, IN ORDER TO BY A WATER BOTTLE YOU MUST GO OUT OF YOUR ROOM AND DOWN STAIRS. NOT TO MENTION ANY OTHER ROOM SERVICE.

Pros: Good location close to airport and Isle Verde beaches and restaurants.

Cons: The beds are in desperate need of replacement. My back hurt for a week after our stay there. The hotel is remodeling and is in quite desperate need of it.

Pros: The location was magnificent and the pool area was well-kept and great for kids. The room was a great size and needed minimal maintenance to make it perfect (tub needed to be cleaned and complimentary toiletries were missing). Otherwise, great room!

Cons: The amount of hotel staff at reception wasn't ideal. They only had one person, which made the check-in process longer than usual. I waited about 30 minutes to check in after a long day of travel and there was only one person in front of me.

Pros: Frendly staff! Great location to move around San Juan

Cons: Need new pillows

Pros: I liked the location! The room was clean and the bed was very comfortable!

Pros: Very close to the beach and other hotels in the tourist area. The lobby was very nice and the staff was very friendly and accommodating.

Cons: The hurricanes in 2017 were devastating but there are some things about the condition of this hotel that cannot be explained by that. The beds were very old and creaky, bathroom lighting was terrible, And the room decor was outdated. Renovation in process

Pros: Lamps fallen apart. Bathroom was not clean. Tub faucet rusted and hanging from wall. Had to use another room to shower. Poor customer service

Pros: Location

Cons: Very old, beds are not comfortable at all. Tiles in bathrooms and showers has mold. Not worth the money.

Pros: Nothing

Cons: No hot water and the room was freezing I complaint to the front desk And they claim that they send someone to check the water and it was fine So all the dates I was there I had no hot water I have never stay in a hotel that I am not able to control

Pros: The location and common areas were fantastic

Cons: Rooms were outdated

Pros: Walking distance everywhere. Security at the pool superb. Nice and clean rooms. The bed was a VERY VERY CONFORTABLE. For breakfast a Ia cart.

Cons: They don't have service at the pool.

Pros: I really like the location of the hotel. It was convenient to the airport, places to eat and to the beach.

Cons: Cleaning staff never came in to clean the room. I even went to one of the staff members while they were cleaning a neighboring room and informed her of my concerns. She assured me we would receive service and we never received it.

Pros: location

Cons: room furniture

Pros: location

Cons: i check in at 10:30pm and had to wait 30 min for them to clean and prepare the room. Using the pool have a lot of rule and require to use a wristband and a different card for towels. Room conditions are not up to a 3 star hotel. Will not rate more than 2�

Pros: The only thing good about this hotel is that its close to airport and affordable. I now have BEDBUGS from staying at this hotel and would like a full refund back. Also TV and shower was not working. Free buffet was not included in package and i paid more

Cons: I now have BEDBUGS from staying at this hotel and would like a FULL REFUND BACK. Also TV and shower was not working properly. Free buffet was not included in package and I had paid more.

Pros: Good location, friendly staff, and onsite restaurants.

Cons: Lack of cleanliness, rooms were dated, very thin walls, and they only provide 2 wash towels and 2 drying towels so you must request more if you and your spouse happen to shower more than once in a day.

Pros: Proximity to Airport and Beach.

Cons: We were given a room next to the elevator and heard it going up and down all night! Not much sleep! Should have discounted rates for those rooms.

Pros: Lobby and restaurants very attractive. Staff very friendly and helpful.

Cons: It's an old hotel that needs updating There's better in that area for less or the same

Pros: Lobby was nice. Porsche sitting outside was nice. Balcony was nice. Proximity was good.

Cons: No hot water. AC sounded like a rock grinder. Pretty sure the compressor is going out. Bathroom was repaired by a blind plumber. Furniture in disrepair. Sheets were stained. Rust and debris in the tub. For $----/night this was an awful purchase. Awful.

Pros: Good location and clean hotel.

Cons: The pool is poorly lit and thereby dangerous for children after dark. The pool area isn't as nice as it seems in the photos. The rooms are clean, but not well appointed.

Cons: The Wine and Tapas Bar was short handed. During special events the Bar needs two peop l e to staff. The food was very good but the distance from kitchen is a problem. Better communications needed.

Pros: The professionalism is A+++++. We missed our flight and the staff did everything possible to accommodate us back to the hotel. We were so happy and thankful for their services.

Cons: None

Pros: It was clean, in order and as expected. Very inexpensive and welcoming.

Cons: The bathroom is small, but what else does one need. Not much else is neededZ if you want a large bathroom, this isn't the place for you. If you are okay with what a human needs, it's perfect.

Pros: The staff was hands down some of the best i have ever dealt with. Location was good, within walking distance from the beach, plenty of places to eat at the hotel and in the surrounding area.

Cons: You have to pay for parking no matter if you are a guest of the hotel, which is very ridiculous. The floor needed to be vacuumed and the shower was dirty.

Pros: I've had a pleasant stay on many occasions except this time. I stayed in 2 rooms and had to ask for the linen to be changed in both. Hair was found in the blanket on both beds! Gross!! Once is an oversight, twice is an issue.

Pros: The hotel itself was nice overall. I could walk 7 mins to the beach and it's not too far from restaurants.

Cons: A lot of the amenities were closed due to Covid and the room wasn't anything special.

Pros: The beach,pool and location

Cons: The breakfast was not done well

Pros: Very nice property, awesome location, beach was beautiful, accommodation included beach chairs and umbrella. Highly recommend this property, great value for beach front location.

Cons: While this is not the resorts fault at all it is something guests/travelers to the region need to be aware of, the biting midge fly's at the beach were awe full wife and kids are covered in itchy bits all over the arms and legs.

Pros: Excellent location, nice section of the beach with tamer tide.

Cons: Elevators were very slow. Rooms were very outdated , shower was terrible. Cold water had good pressure, hot water hardly any, shower tap worked poorly, bath tub plug getting stuck all the time. Carpet in the room too old and slightly smelly. Beach towels forthe people heading to the beach (as opposed to pool) were often at shortage.

Pros: Pool and beach area and cafe

Cons: Room service needs improvement

Pros: Location

Cons: Room condition

Pros: Close to the beach

Cons: Property was undergoing work and renovation and the room we were provided with was not what was advertised. It was dirty and in a poor state of repair the bathroom was out of date the shower head was dirty and on just worked... glad we were only staying for a couple of nights as I would have been very disappointed if I had to spend my whole holiday there... poor value for money .... breakfast mediocre.... no fresh organise juice just juice from concentrate... $991 for two nights.... I could have stayed in the ritz in london for that.... daylight robbery

Pros: Located on beach! Good for one night stay. Restaurants around hotel.

Pros: The beach

Cons: Originally was put into 661 which had no shower - altho the clerk claimed it did it did. They changed the room to 562 which had a shower - water ran between cold and tepid for a few days, then warm. No hair dryer. Considering the price of the room -

Pros: The staff was amazing. We had a lot of problems, which I the staff handled gracefully. I will say that I expected to hear from the manager at some point with the issues we encountered but we did not.

Cons: The hotel advertises renovated rooms and grounds. While the lobby and pool area, and main floor are beautiful, the rooms and hallways are not all that way.

Pros: Very kind stuff ar reception and info desk and in excursion desk

Cons: A coridor from reception to rooms. Under reconstractions.

Pros: Customer Servive

Cons: Breakfast could have been better. But, was not bad.

Pros: The lobby

Cons: Not enough parking. Not security in the parking area. The room wasnt like show on the pictures. The pool close to early 7:00pm. Towel service was bad, have to waitn a lot for the towel because the didn’t have clean

Pros: No kitchenette , nice balcony nice rooms and bathrooms not no tube ! Only stand shower . No closer or draws to put clothes the hangers were very few . I think they put the whole people in east side the building and black in wester side the building . The lounge is no the best they barely have anything gong on the pool is nice but very dead . The area locating its Beatuful close to everything so we spent most time outside the bed is very very comfortable . One think there is no way put the heat in the room if you cold for some reason everything is ac only . They charge you a resort fee when I was told that everything was already included in my stay but hey don’t mind supporting the plo . The gym is very small and I woood expect more stuff in there. Overall good hotel I ll give 4 stars

Cons: Bed , room design , the location , area and balcony

Pros: Excellent rooms with a kitchen. Free parking and breakfast. Excellent cafe. Staff was very nice. Beach hotel and pools. Nothing to complain about.

Pros: The Manager was very helpful, unfortunately I had to go to her to address my problems. Room space was generous and the swimming pool is good.

Cons: Some items went missing and no one was able to find it. In addition, at the check-in, I was told that the beach chairs were included in my reservation, but when I tried to get them I was charged 8 dollars!

Pros: Location

Cons: Bathroom toilet had a handle like a urinal to flush Not as clean as it could have been Rooms need some updating Booked a room with king bed and wound up getting two doubles

Cons: Very dirty bathroom and room

Pros: We liked the location of the hotel. Lots of restaurants in walking distance.

Cons: This is an old hotel. It is undergoing some renovation though. We had no hot water in our shower and complained several times. It never was resolved.

Pros: Loved having a small kitchen in the room! Balcony overlooking ocean was nice. Can't beat location (short ride to old san juan, plenty in isla verde, 45 min to rainforest).

Cons: What felt like the entire place was being renovated so the noise and construction areas were less than desirable.

Pros: Location and beach access

Cons: Pay for wifi

Pros: Accomodations were good! Staff friendly!

Cons: Bad 70's decorating! Needs to be gutted!

Pros: Our room was next to the elevator, all night people were using elevator and was making a lot of noises, people were partying screaming all night. Next to airport too .

Cons: Nothing. I wish I took photos about small the bathroom ,and front Of bathroom as soon as you open the room door it was a rack like people put it in the garage to put there storage and tools

Pros: Location

Cons: Beds are bad you can feel the springs this hotel feels more like a cheap motel

Pros: Location was good. Short walk to beach.

Cons: Not worth 100 plus a night.. looks like a ran down motel. Smells bad, outdated, bed bugs.. the list goes on and on

Pros: Affordability, budget friendly. Good location, my place-to-stay in San Juan.

Cons: A/C spend the whole night leaking water every now and then, it was far from the bed, and pose no slipping risk still not what you expect in a hotel. And also shower is small, whole bathroom

Pros: Horrible stay disorganized . 2 hours to get a room that was already booked online .

Cons: Extra super old , bad elevators , bad rooms and bathroom .

Pros: Comfortable and affordable for sleeping nice and comfy, Accesible to many attractions and airport.

Cons: Shower and bathroom way too small for me taste, specially the shower.

Pros: No breakfast available

Cons: No phone no refrigerator no safty box for personal items

Pros: Perdec for family

Cons: Very good

Pros: Good location, close to airport

Cons: The staff was not friendly, attentive or very professional. For someone like me, who travels near 100,000 miles a year, I would not recommend it.

Pros: Price was good, location is perfect. Overall I would return.

Cons: Parking is very limited. Elevator was horrible. Vending machines are very old.

Pros: Friendly Staff comfortable bed and washing Machine was what makes the stay adequate.

Cons: The room was not that clean and the room had no wifi where we were at! But overall it was and okay stay.

Pros: Staff very nice and helpful! Bed comfortable! Nice size room!

Cons: Hot water not working properly! T. V. Need movie stations!

Pros: Close to airport.

Cons: Slow check-in, check-out. Old rooms. No control for air conditioner.

Pros: Location, Front Desk staff, value for money

Cons: Housekeeping, not enough towels, one day they took all of our towels and did not replace. Had to leave note to get their attention.