Cons (-) Excellent and good
3 stars
Embassy Suites by Hilton San Juan Hotel & Casino
Photos of Embassy Suites by Hilton San Juan Hotel & Casino
Overview
Guests will enjoy their stay at Embassy Suites by Hilton San Juan Hotel & Casino in beautiful San Juan, Puerto Rico. This all-suite hotel situates itself in the Carolina area of San Juan and is only two blocks away from Isla Verde Beach. The hotel features a tropical, free-form outdoor pool and waterfall surrounded by verdant foliage. The spacious two-room suites offer guests a private bedroom and separate living room with a dining and work area. The living room in the suites features a refrigerator, microwave, wet bar, a sofa bed, and a TV in every room for guests to enjoy.
Embassy Suites San Juan offers great value with a free made-to-order breakfast each morning and complimentary reception in the evening. Guests can meet with friends and enjoy a relaxing coffee in our tropical atrium, or they can stay connected to the office, family, and friends with complimentary WiFi. Meanwhile, guests may want to keep up their gym routine in the fully-equipped fitness center or arrange a tour of nearby Old San Juan at the Tour Desk. If relaxation is desired, guests can spend the day relaxing with a spa service. In the evenings, guests can sip cocktails at the Oasis Casino and Lounge with live entertainment on weekends.
Perhaps the best part, no passport is required for US citizens to visit Puerto Rico, making Embassy Suites San Juan an easy getaway for any American guest. Also, guests planning a business meeting can utilize the large event space, while special spaces ideal for weddings can also be booked for that extra special occasion.
Latest deals for Embassy Suites by Hilton San Juan Hotel & Casino
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including VAT but not including other taxes and fees.
Amenities at Embassy Suites by Hilton San Juan Hotel & Casino
- Snorkeling
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Coffee machine
- Valet parking
- Business centre
Services and conveniences
- Conference rooms
- ATM on-site
- Business centre
- Car rental
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
Things to do
- Hiking
- Eco tourism
- Beach access
- Casino
- Scuba diving
- Diving
- Snorkeling
- Bingo
- Windsurfing
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Air-conditioned
Dining
- Microwave
- Restaurant
- Bar/Lounge
- Refrigerator
- Coffee machine
- Vending machine (drinks)
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Family friendly
- Cribs available
- Child pool
- Kids meals
- Complimentary breakfast
Pool and spa
- Pool bar
- Hot tub
- Outdoor pool
Outdoor
- Terrace/Patio
- Beach towels
- Grill
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
General
- Seating area
- Soundproof rooms
- Telephone
Parking and transportation
- Parking
- Valet parking
Accessibility and suitability
- No smoking
- Designated smoking area
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Bedroom
- Sofa bed
Fitness
- Fitness centre
Reviews of Embassy Suites by Hilton San Juan Hotel & Casino
8.6
Very good
2203 verified ratings
Wonderful
1321
Very good
308
Good
184
Okay
107
Fair
108
Mediocre
54
Poor
121
Summary of reviews
Guests say
Guests appreciated the hotel's great location, spacious rooms, and amenities, particularly the breakfast and staff service. However, many reviews highlighted issues with cleanliness, including unclean bathrooms and rooms that showed signs of age. Additionally, some guests expressed dissatisfaction with the service, particularly regarding communication and responsiveness from the staff.AI-generated from customer reviews
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Score by provider
8.5 out of 10
1122 reviews
8.6 out of 10
166 reviews
9.2 out of 10
19 reviews
8.9 out of 10
9 reviews
All reviews
Pros (+) Awesome breakfast super staff close to beach
Cons (-) Construction breakfast
Pros (+) Clean comfy and friendly
Cons (-) I can't think of anything I like it
Pros (+) The beds were great, clean and perfectly firm. Pool was very nice. We liked that they provided chairs and towels on the beach even though it wasn't beachfront. The free happy hour is a huge plus.
Cons (-) There was a good amount of mold on the tile in the tub- I like to take baths when in hotels because I don't have a tub at home, so this was kind of gross. It is very loud from people in the atrium area as well as the loud music they play in the pool. I still slept pretty well since the beds are far away from the door closest to the atrium. Overall good value for the money. I wish there were microw...
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Pros (+) Everything in this hotel is nice, Happy hour!! Just few blocks away from Ocean park beach.
Cons (-) The only thing I didn't like is the parking fees ..
Pros (+) This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route!
Cons (-) The breakfast and the free happy hour made the trip!
Pros (+) I guess the Outback at this location was a plus.
Cons (-) Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
Pros (+) Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach,...
Cons (-) The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
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Location
8000 Tartak Street, Carolina 00979
What's nearby
- Isla Verde Beach0.8 km
- Isla Verde1.1 km
- Carolina Beach1.9 km
- Barbosa Park3 km
- Ocean Park3.5 km
- University of Puerto Rico5 km
- Plaza Carolina7.2 km
- Cruise Line Terminal9.6 km
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Embassy Suites by Hilton San Juan Hotel & Casino
Low season | September |
|---|---|
High season | August |
Average price (weeknight) | C$ 382 |
Average price (weekend night) | C$ 415 |
When to book a room at Embassy Suites by Hilton San Juan Hotel & Casino
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.0 |
|---|---|
Distance to downtown | 9.5 km |
Nearest Airport | San Juan Luis Munoz Marin Intl |
Distance to airport | 2.0 km |
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