I have use this location multiple times and this time around the wait was a little less 40 minutes instead of almost 2 hrs was way better. The person at the counter was just ok not so inviting had her the last time as well she was not so friendly. I feel if they had more employees they would have a smooth transition. It was about 10 in the morning and just 2 guys getting cars for customers. Drop off at 4am worst just 2 guys working the counter and no one else working i try to inform him my car had roaches and needed fluid he stated just 2 of us working he did his best to take my complaint.
Really bad experience. Just one guy dispatching vehicles, lost 4 hours waiting to get my car and I had to return to exchange it because was full of cockroaches 🪳. Went back to do the exchange and the line still all the way outside at 1 am with kids and elder standing around…unfortunately and unacceptable…..
Had to return original rental because it was unsanitary, filthy infested with roaches. The replacement was cleaner; but had been in so many accidents parts of the car were taped on and continued falling off. Two doors couldn’t be opened simultaneously. We made the best of a bad situation!!!! Never again!!! Yes, I have pics and videos to confirm my statement .
I didn't like any part of the service as it is very poor. I selected a Ford Explorer or similar for 7 passengers, and when I arrived, they mentioned that they didn't have it available. They finally gave me a Kia Soul of 5 passengers without any discount.
Didn't like much. Battery died. Ruined an entire day. Long wait in line. Short staffed. Had to drive the vehicle with the dead battery 1 hour and 20 minutes after waiting hours for a jump start. Next vehicle had a deflated spare tire. While waiting, they literally gave out first vehicle that wasn't clean and smelled of cigarettes to another couple. No way they had time to clean it. Hopefully they changed the battery. SKETCHY OPERATION!
Pickup/drop off were pretty simple and quick. They do MAKE you purchase insurance when you get there be prepared(bullshit). My only other complaint was the car was filthy dirty, and had under a half tank of gas. But again you get what you pay for so complaints are limited.
