10.0
Pickup is located outside the airport but the shuttle pickup is convenient. Rental pickup was quick and easy. Friendly staff!Reviewed 13 May 2023
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4.0
The wait to be pickednup at the airport was horrible, they said 10-15 min, we waited 45 min, called a few times and they said 20 min each time. The checkin process was ok. The vehicle was in bad condition, it was dirty when we received it, the fron suspension was very noisy, sounded like bad ball joints, also when slowing down on the highway their was vibration felt on the steering wheel and front end of the car. The rear struts seen to be blown, we where jumping everytime we hit any bumps on the road. I didnt exchange the vehicle because was in a very short trip and did not had time to deciate to replace it but it was a bad experience.Reviewed 1 May 2023
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4.0
Car was damaged and dirty. The smell was terrible at best. The pick up at the airport was not well coordinated and we waited an hour. Would not recommend this company.Reviewed 16 Apr. 2023
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6.0
Everything was good besides the dirty and stench of the office “8x10” shack. Unhealthy smell.Reviewed 27 Feb. 2023
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10.0
The service was excellent, very convenient and friendly staff. I totally recommend Ace car rental .Reviewed 22 Feb. 2023
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8.0
The car was new and clean but failed to have windshield cleaner fluid which is really necessary in a tropical climate.Reviewed 20 Feb. 2023
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2.0
Bait and switch pricing. All kinds of hidden fees not advertised in the price. Then had multiple regulations never advertised regarding specific insurance types and deductible limits, they wanted to charge me $5,000 as a hold fee for the rental! WORST car rental experience ive ever had. AVOID at all costs. Would never rent from or recommend to anyone.Reviewed 19 Feb. 2023
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2.0
The car smelt terrible, was missing a hub cap, scratched and dented all around, no arm rests or interior lights in the vehicle. I don’t understand why I even paid for insurance, totaling it would’ve been an upgrade. Never again going through Ace or Charlie Rentals.Reviewed 7 Feb. 2023
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8.0
Drop off and pick up was easy, the car was a Mitsubishi Mirage and it was pretty beat up. It lacked any kind of engine power, and was scary at times going over all the speed bumps they have. Overall it got us where we wanted to go so I wouldn’t hesitate to use them again.Reviewed 14 Jan. 2023
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10.0
Easy shuttle pick up, have your car insurance coverage readily accessible, they will hold your deductible and release it when the car is returned! Significantly cheaper than all other companies.Reviewed 17 Dec. 2022
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10.0
Great customer service in Carolina and the delivery in Aguadilla. Will be a return customer.Reviewed 11 Sep. 2022
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8.0
The pick up and drop off was great the staff very friendly, the only thing didnt like was the car inside was a little dirty other than that was all fineReviewed 22 Aug. 2022
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