Cons: "Provide entertainment. Seats and legroom seem to get smaller every year"
Cons: "We lost an entire day of our vacation to managing flight changes that were poorly communicated to us. We received a number of mixed messages and our entire group spent hours on hold, on the phone, in line for literally hours at check in, and several mistakes were made with our party’s information."
Pros: "The WestJet staff took great care of my dad right from when we entered the airport in Calgary to when he landed in Phoenix. They made sure he was comfortable and that his experience was stress free."
Cons: "No control over this but they waited on the tarmac for 30 minutes before taking off. They made up the time in the air. I'm sure that de-icing the plane was the reason for part of the delay. Safety first."
Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Pros: "First time with the airline and I’am very pleased!"
Cons: "No tv :/"
Cons: "Flight from Fort Lauderdale to Toronto heavily delayed, missed connection."
Pros: "We left late and after a six and a half hour flight with a 5 hour layover we were not impressed. The plane was a Boeing 737-600 and the rows were close together. The first plane was a Boeing 37-800 with a lot more legroom. WestJet should take these things into consideration when scheduling their flights."
Cons: "Didn't like leaving late, I don't care the reason. Rows close together."
Pros: "Everything was done orderly."
Cons: "After all was boarded, there was a sick pssenge on board. It took them 45 min to decide she should get off. Dont know why it took so long."
Cons: "Our flight was delayed 2 and a half hours but everyone was friendly."
Extremely disappointing. The American Airlines crew strike is affecting their flights deeply. The crew didn’t show up for our flight so we were delayed 2 hours.
Pros: "The crew was polite, including TSA, and I had no problems with anyone on board. There was also little turbulence, which was nice as a first time flyer."
Cons: "The seats were incredibly uncomfortable, even with a pillow. I was in economy, but I was expecting at least a little cushion."
Pros: "Crew was attentive and accommodating for seats due to virus."
Cons: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Cons: "The flight comfort was very bad. The plane was extremely warm and people we beginning to feel bad. Several mentioned it and asked multiple times to have the the cabin air conditioning turned down"
Pros: "Fast boarding"
Cons: "No WiFi at all on the plane. Entertainment was only their station on screens on the barriers. As often happens with American First Class staff, they did the requirements in the same way service is better at chipotle than Taco Bell. Interior plane noise was very loud. Must be the last year on lease"
Pros: "Crew on board was nice."
Cons: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Cons: "2.5 hour delay on the ground - very poor communication from Crew"
Cons: "Seats (too small and little distance between them) Food (although this time the breakfast was better, AA has the worst food selection compared to other airlines. I just have to get dinner at the airport or eat at the lounge before bording) service is also mediocre, flight attendants are lazy"
Pros: "Quick and easy boarding and short flight"
Cons: "The exit row seat that I paid for was uncomfortable so I moved to a regular seat"
Cons: "The city I went to was locked down due to covid. Neither the airline nor budget air helped me get a refund before the flight took off.. Still waiting to hear back..."
Pros: "The staff did their best with controlling passengers who were a bit difficult. Overall a good experience."
Cons: "Implement the row by row getting off the plane. The flight back to Vancouver people were standing in the middle isle grabbing their carry on and waiting to get off the plane."
Pros: "Yes for thé seat"
Cons: "Bene avisé for thé Velay and ont at thé airport 6hrs lost"
Cons: "Small seat, no entertainment, you have to buy blanket and headphones"
Pros: "The international flights are great. Domestic flight was terrible."
Cons: "The extra cost for luggage is excessive. It was $70 per bag Canadian going there and coming back it jumped to €60 per bag. Buyer beware they charge extra for everything! Domestic flights are mildly better than taking the bus. No inflight entertainment...you need to download the app and content too."
Pros: "Air Transat provide excellent service with affordable prices. I have arrived late to check-in desk due to unexpected traffic but Air Transat team was very supportive, even helped us to cross the customs in no-time until the gate of the plane without interrupting the flight time. Highly Recommended."
Pros: "The crew was awesome, and the seating was comfortable and lots of room"
Cons: "We found everything awesome"
Pros: "the crew was great,"
Cons: "The aircraft was crappy and old. The leg room was smaller than normal, timing delayed by hours, no comp given, still all refreshments needed paying for"
Cons: "It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor."
Pros: "It left fairly promptly. Service was efficient. The seat was comfortable."
The three hour delay, and the 5 gate changes left us very frustrated along with that was the fact that I was wheel chair reliant and for 3 of the five gate changes I had no assistance or wheel chair. My new knees are hurting miserably. To add injury to all the frustration only after most food places closed did Air Canada offer each of us a whopping $15.00 food voucher. Good only in Canada at a Canadian airport for one year.
I like the friendliness of the crew. It could have been better being more on time. The flight from Detroit to Toronto was delayed two hours.
Do yourself a favor and find another airline! Air Canada doesn’t give two ***ts about their customers. My 78 year old mom was diverted to another city, given no assistance and left over 24 hours at Toronto Pearson. When they finally got her on a flight, she was left on the tarmac for over 2 hours with little to no A/C before canceling the flight again!!! Garbage!
As per my submission and other part of the flight, rushed and stressful transfer at Pearson airport. Baggage delayed.
I needed wheelchair assistance. The woman working at the board in desk, upgraded me to business class. It was a pleasant surprise and greatly appreciated. Kind acts go along way.
Pros: "Stewardesses were so kind and friendly on this flight, it was a very positive experience."
Pros: "The staff are friendly"
Cons: "They didnt say any information to the passengers who had connecting flights. No one us that all passengers with connecting flight need to check out their luggages and check it in again. Now my luggage is lost.."
Cons: "Upon landing, we made it through customs. Each step of the way when our tickets were scanned, we we told our flight had already departed... Even though we had a 4 hour layover. Even the boards showed the 8:55 pmflight had already departed.... At 5pm. Finally made it to customer service and they gave us the gate number and confirmed the flight didn't leave until 8:55. Then the flight got delayed 20 minutes. No problem, but after boarding we sat in the cramped and poorly cushioned seats for 45 minutes before takeoff because the plane needed servicing. Air jets would not turn off and my husband, who had a window seat, was freezing due to cold air constantly blowing around his feet. When we got off the plane he could barely feel his feet."
Pros: "Exceptional & friendly service."
Cons: "For a 4+ hour flight they may consider offering some free snack & drink."
Pros: "The crew helped assist me with my mom... she was in a wheelchair and I had our carry on bags. The flight attendants were very nice"
Cons: "The entertainment was very old..... old movies, old shows, I just slept and listened to my own music."
Pros: "The crew was nice."
Cons: "My seat was broken and their snacks are outdated. Also no entertainment"
Pros: "Amazing job get my canceled flight reschedule for my nanny memorial. It was amazing helpful staff!"
Cons: "Way to fix flight after it cancelled"
Pros: "Delightful crew."
Cons: "Decent dinner in business class, but pretty awful breakfast omelette. I didn’t figure out what should have been complete adjustability of seats, & crew could not help,"
Pros: "The newer Embraer 175 had more leg room than most which is much appreciated."
Cons: "Delayed flight, moved me off to another flight so delayed I've missed two connections and haven't left yet."
Cons: "The TVs were so incredibly small even on Economy Plus, it was almost a joke. Then 1/3 of the flight in my image went white and there were no other open seats to change to. The flight was United, not Luft."
Pros: "There was no in-flight entertainment. I like when the planes have the TV's so you can watch."
Pros: "The 787 dreamliner was such a fantastic aircraft, one of the best aircraft I've flown across the Pacific. Despite being delayed, the flight crew was so accommodating and helpful with getting us to our destination quickly and safely. I hope to fly this route again soon"
Cons: "Travel first class during normal breakfast hours and your choice is Raisin Bran? This is the Way United cuts cost and treats there premium class members? Beyond that you are also required to pay for WiFi? I won’t bother flying United again."
Pros: "Comfortable flight, good dinner, friendly personnel and good entertainment choices"
Cons: "We were delayed, apparently due to missing luggage. They estimated 10min but it probably took over a half hour. This affected our connecting flight."