- All reviews
Cons: The biggest problem is with your estimating system. The taxes and fees you gave me were 150% off. Wasted 1 hour of my trip trying to understand what happened. Your system should not use US estimates it’s way off and it makes for a lot of unhappy customers
Cons: Abrupt counter help. Slow and somewhat chaotic process for pick up.
Pros: Easy to return if you drop off early in the morning (around/before 8 am).
Cons: Waited for almost 2 hours to get my car — 90 minutes in line just to get to the desk. The operation is totally disorganized. I feel bad for the employees because it seems like they’re doing their best to please a lot of unhappy customers.
Pros: Despite bad reviews (do only people with bad experiences review) it was surprisingly a perfect drop off and pickup.
Cons: They only had 1 van dropping off at the airport and cruise ships. Was not convenient getting back to the airport
Cons: The price was 3 times more than posted in kayak
Pros: I liked the car and it's quality of condition.
Cons: Fees and surcharges were not communicated prior to rental. Also, I purchased an insurance policy for the car rental with Allianz prior to arriving. When I arrived at EZ car rental. They made me cancel the policy and take out theirs which was more expensive. Also, it was very unclear of where EZ car rental was. There is no signage for them directly. They are a subsidiary of Allied Car Rental and I actually received my rental through their staff and inventory.
Pros: The gentleman that assisted me was friendly and tried but their systems and process needs SO MUCH tweaking that they put their team members in a failing situation.
Cons: Management needs to increase staff and work on their fast checkout and drop off process and tools. I don't typically do surveys or leave comments but I felt the company was so bad I had to. This really is meant to ALLIED Rental Car Management (handling EZ Rental Car), you are putting your team members in a bad spot. Work on your process and training and they will do well by your customers and you. It's on you!
Pros: No the staff was not friendly I really think she was pissed that we were there ... and we are very fun people ...
Cons: Different fees were added to the rental ... on the website it said 76 dollars by time I got to the place they charged me over a$200. I was very excited to enjoy my vacation that I didint notice it .. by the time I realized it. It was to late ... be aware ... Puerto Rico is beautiful don’t be fool by this unfortunate experience. ( I am not the type of person to write reviews, but for this one I had to from 76 to ooover $200.
Pros: The people were rude. And it was a total ripoff. You reserve with one price than get there to have to pay a bunch more
Cons: The customer service. The cars. I was given a car with a nail in a tire they inspected the car and still gave it to me with the low tire pressure on. I woke up the next day to a flat had to find someone to change the tire and go somewhere to get it fixed. This is not what you should be doing while on vacation. I called and they fought me all the way. I will never rent from them again.
Pros: El servicio al cliente recibido por...
Cons: El tiempo de espera en el aeropuerto esperando por la van
Cons: The advertised price is far from reality. The charge for another insurance because they said the Allianz doesn’t work with them. The price is three time was advertised. Never again!
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Where can I find E-Z Rent-A-Car car rentals in San Juan?
Address5910 Isla Verde Ave
|Monday||07:00 - 23:00|
|Tuesday||07:00 - 23:00|
|Wednesday||07:00 - 23:00|
|Thursday||07:00 - 23:00|
|Friday||07:00 - 23:00|
|Saturday||07:00 - 23:00|
|Sunday||07:00 - 23:00|
Phone+1 787 791 1465
Top tips for renting a car from E-Z Rent-A-Car in San Juan
- 25% of our users found rental cars from E-Z Rent-A-Car in San Juan for C$ 14 or less
FAQs about renting a car from E-Z Rent-A-Car in San Juan
How much does it cost to rent a car from E-Z Rent-A-Car in San Juan?
On average a rental car from E-Z Rent-A-Car in San Juan costs C$ 14 per day.
What is the most popular rental car from E-Z Rent-A-Car in San Juan?
Economy (Hyundai Accent or similar) is the most frequently booked rental car type from E-Z Rent-A-Car in San Juan.
How many car rental locations does E-Z Rent-A-Car have in San Juan?
E-Z Rent-A-Car has 1 rental location in San Juan. Take a look at our E-Z Rent-A-Car rental location map to find the best rental cars near you.
Does E-Z Rent-A-Car have a car rental location at the airport: Luis Munoz Marin Intl airport (SJU)?
Does E-Z Rent-A-Car offer shuttle or airport pick-up services from Luis Munoz Marin Intl airport (SJU)?
No (According to our data)