Reviews for Sixt in San Juan
- All reviews 100%
2 Apr 2017
Pros: Positive summary: If you are only looking for a small, compact car, they might be a viable option.
Cons: Negative summary: They apparently pass off smaller cars as higher car classes and charge you the same. And will lie what class you're getting. We booked our reservation for a Standard car online. My girlfriend overheard them say they had no Standard cars. They then proceeded to give us a much smaller car (Nissan Versa) and specifically said it was a Standard car when we questioned them. When we went to look at the car, I asked lot attendant what class it was and he said it was an Intermediate. We went back to the counter to correct the (intentional) mistake, and the guy defended them by saying they pass off other cars as higher car classes. All they had to say was, "we don't have any Standard cars left, but we do have a smaller option." Sixt also tried charging us an airport fee, even though they are located off-airport and we did not take their transportation from the airport. The employee said it's a tax that they have no control over. And he said that if they don't charge an airport fee, they would charge a facility fee, which makes no sense. It's just another way to collect from their customers. They were very dishonest and I am sticking to the mainstream rental car agencies from now on. Lesson learned.
23 Jan 2017
Cons: The car had a strong cleaning product odor that was bothersome. I called Sixt to find out if there was a hidden air freshener but this was a spray used to clean the car. We had to drive with windows down for first few days.
22 Oct 2016
Fue realmente una mala experiencia la proxima vez
Pros: Eric fue grosero no entiendo porque sino te gusta lo que haves sigues ahi Dejo mucho que desear
Cons: Todo lo cobran precios muy altos
15 Oct 2016
Pros: Friendly staff, fast pick up and drop off.
Cons: There is a $15 insurance extra charge per day which is not included in the kayak quotes.