Book Thrifty car rentals in San Juan

Reviews for Thrifty in San Juan

Recent reviews

Traveler rating

Wonderful

3

Very good

1

Good

0

Okay

2

Fair

0

Mediocre

0

Poor

4

6.0

The Thrifty counter at the airport was closed so we picked up from Hertz. Simple enough. The car was adequate, but the key fob rarely worked and it was frustrating to have to manually open the doors. We were only given one key and the key ring was braided metal with a loose piece that pricked my finger several times. The Corolla may also need brake work as they vibrate when pressed on downhill sections of the highway.Reviewed 6 Jan. 2022

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2.0

Received unexplained charges, check in was slow, was turned away from the return point and told to go elsewhere.Reviewed 2 Jan. 2022

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2.0

Terrible customer service. The morning we had to catch a plane home the car wouldn’t start. We got a cab to the airport. I dropped the keys off to thrifty and they charged me over two thousand dollars without explaining anything. They could not have been ruder or less accommodating. After calling their support number I was hung up on once and the second woman was nice but couldn’t help at all. I will never do business with them again.Reviewed 20 Nov. 2021

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6.0

What I didn't like? The price was not the price I received by Kayak.Reviewed 8 Nov. 2021

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8.0

Their charge of $11.99 per day for then usage of the toll card is an absolute rip off. And one does not have an option. Check in was also slow. Only one employee at counter.Reviewed 20 Oct. 2021

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10.0

Very good service and fastReviewed 20 Oct. 2021

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1.9

The car was clean. The staff could have been nicer more respectful. If I rent and pay for a full sized suv I should have received a full sized suv not a compact suv. I was charged the same price for a compact suv when that’s not what I reserved .Reviewed 23 Sep. 2021

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1.9

Our flight was delayed and when we arrived after 10 pm. Thrifty had closed for the night. The other agencies were still open but had no cars. Told to come back at 6 AM, so had to rent a hotel room. Came back just before 6. Found the agent. Said there was no car available and that the reservation was canceled. She was annoyed that I wasn’t aware that I needed to call the agency when I knew about the delay. After fruitless back and forth with her and the manager. We regrouped and used a local agency. More expensive for fewer days, plus cost of hotel room. Not very sympathetic agents. I assume because they know their policy sucks and that there hours are unreasonable.Reviewed 29 Jul. 2021

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10.0

Everything was easyReviewed 27 Jul. 2021

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4.0

Pros:NothingCons:My rental price tripled because I need the vehicle for a shorter amount of time.Reviewed 15 Jun. 2021

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4.0

Pros:The staff was very friendly. I rented a Jeep Wrangler and received a Honda CRV. I would not have mentioned it, but it was specific that it was a Wrangler to enjoy the environment on this vacation. Our flight was late, so they cancelled the Jeep and gave it to someone else after two hours. Nowhere does it say after two hours your car is cancelled ( I would’ve called if I knew this information). They did not call to confirm.Reviewed 20 May 2021

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10.0

Pros:The staff was very friendly and extremely helpful. Would definitely use Thrifty of San Juan again!!!Reviewed 30 Apr. 2021

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• Has the Thrifty rental car policy in San Juan changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• What is the most popular rental car from Thrifty in San Juan?

  Intermediate (Hyundai Elantra or similar) is the most frequently booked rental car type from Thrifty in San Juan.

• How many car rental locations does Thrifty have in San Juan?

  Thrifty has 1 rental location in San Juan. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Luis Munoz Marin Intl airport (SJU)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Luis Munoz Marin Intl airport (SJU)?

  Yes