Hotel Combermere

Some of the staff were nice the view from the roof top bar we are breakfast every day some of the Indian options were ok but they loved to deep fry everything western the staff tried hard but no communication with the rest of the many staff that were hanging around the place all dressed in suit's and looking inportant but in reality doing nothing there are no in room safe only a safe deposit in the mangers office with hours from 10am until evening which varied his office was warm all the time with an electric heater when I asked for an iron and board told we don't have but the laundry staff will press it for you . After having many a shirt burnt by so called laundry staff in other hotels no way thanks . I asked for so tissues and we were given extra tollet roll paper in there defense the bath towels were good the shower would not work and after about three attempts they got it going the water was hot and mostly we had to use the bucket and jug to wash in the shower cubical in all a completely disappointing experience to what could have been a wonderful hoilday I think booking .Com should remove this dreadful priority from thier listings in compete honesty it's the worst hotel I've ever stayed in my life you may say why not move to another place besides when I asked them I was told you still have to pay in full . There were no vacanciesin any of the better hotels in Shimla even the Oberoi was completely booked out I think it was the high popular season there

Almost everything . Not a bit like the photos on the web site extremely disappointing hotel from the moement arrived after a 9 hour drive from Delhi the only entrance to the hotel is through a filthy building site thick mud water and you have to climb over building rubble to get into a lift via a set of stairs that takes you to another set of stairs then what would have to be the worst reception area I've ever set foot in countless members of staff hanging around the desk and we were greeted with a "Yes" from a guy that does the hotel no favors whats ever. He was rude aggressive and told me my room rate did not include taxes when I pointed out that we were on a rate that did he said No so as I had (foolishly upgraded the room the day before "I only had the booking. com email to show him he then reluctantly agreed with me then began the room fiasco we where taken to the original room we had booked so called luxury double no way . When I said to the bell boy what kind of room is this he said luxury suite no way so he calls the recetion no response so down I go then they take us finally to another so called luxury sweet no central heating was working on a 4°night. We are told wait 5 minutesafter 20 it's blowing cold air in both the bed room and what they class a sitting room . So down I go again then another guy who says he was the duty manager says ok I'll up grade you . Up we go to a so called suite which was much better but a gin on heating after three guy fiddling with it it's blowing really cold air one even rudest guy comes in hits the control shouts something at me and walks out so down we go and get shown another room geuss what no heating .I am now over one hour after arriving no room with heating so we are exsuhatedat this point and tie the first suite which by now the heating is kind of working. But goes off during the night we sleep fully clothed and very unhappy.