Not worthy of Fairmont name
Staff were pleasant and welcoming
Accommodations need improvements! Very tired and creepy and we were moved twice because of room's condition. First was dark and depressing wing, next was not much better and third was best there was and only difference was location on property. It really desperately needs updating to be worthy of the grounds and staff!
Great amenities and staff
Staff was great and willing to help out whenever possible Car service was complimentary Wine evenings with complimentary wine tastings Hotel texting service Free waters when heading out, great when going out for wine tastings.
Not well insulated rooms which made it very cold. Occasionally some barking Self Parking gets filled quickly in the evening but they offer complimentary valet
Nice room, great old building with solid walls (nice and quiet). Great facilities (spa and hotel pool were great). Great staff, from housekeeping to valet to spa staff. Had a great time and would stay again.
Old building means no elevators or ramps, which made getting around with a baby stroller difficult. Didn't like that you had to pay for wifi, and although they had free wine tasting you had to pay for the snacks. When paying for a high-end experience it is a bummer to have to pay for things that would be easy and inexpensive to provide, like wifi and light snacks.
Wine pool party with loud music that could be hear
Too loud with Wine poll party with loud music till 10:30pm just OK
Beyond Pleasantly Surprised!
Was hesitant, as I chose based on stars and reviews alone - but this place was Amazing in every way. The grounds are beautiful, the staff was the kindest and warmest we've been greeted with in awhile and always ready to lend a helping or advising hand. The local town (square) was a beauty as well and while small, the stores, food and wine can keep you there all day. I'd highly recommend this place again and can not wait to come back!
$15 internet charge ruined the stay. Would have paid higher room charge, but the extra charge was a hassle and made the place feel cheap. A bad business move.
Overpriced with false advertising
Friendly staff, well manicured grounds.
Paper thin walls and floors, dirty room complete with hairs in bathtub and bathtub that did not drain, poor on-site parking, false advertising in photos on all major booking sites.
Doesn't live up to Fairmont brand
Lovely setting Room was nice, but not 4 star - aging furniture, bad fluorescent lights, Spa facilities are fantastic
Slow check-in process -- front desk never called to tell us our room was ready despite taking down number Santé restaurant didn't live up to "michelin starred" reputation Room not as spacious as advertised
No elevator Only a few of the staff need more training in customer service, starting with those working at Spa
Loved my upgraded room. Bed was awesome. Short drive from downtown Sonoma. Concierge emailed me a list of wineries and restaurants that was very helpful in planning our trip to wine country.
Original room I booked was tiny. Upgraded for $75 more per night to a room half the size. Needs a bigger entrance sign. Immediate surrounding area looks questionable, but glen ellen and Sonoma were a short drive away
Decent room. Spa was nice.
Service was poor. Left an item in room that was gone 30 minutes later and no one at hotel responded to our calls or emails. Just poor customer service.
Loved the bed and pillows and the property
Terrible cell reception. At these prices we shouldn't have to pay for internet, which is also terribly slow
The Fairmont Sonoma Mission Inn-Spa is the ultimate elegant oasis-blessed by natural mineral hot springs in the heart of the California Wine Country. The Inn has a 40000 sq ft Willow Stream Spa and an 18-hole championship golf course that is home to the PGAs Charles Schwab Cup. For hundreds of years- ancient thermal mineral waters have graced this site. Today- our resort is proud to be one of the only luxury Spa resorts in the country with its own source of thermal mineral water.
Based on 4,010 reviews
Value for money
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