Fairmont Sonoma Mission Inn & Spa

Reviews

Pros

"Amazing, prompt room service!" (in 11 reviews)

"The Mineral Pools were great." (in 13 reviews)

"Great grounds super quiet real fireplaces!." (in 14 reviews)

Cons

"When they delivered room service there was no rolling table to eat off of." (in 6 reviews)

Show reviews that mention

+

sante

pool

surrounding area beyond hotel

silk sheets

wine tasting

usage fee

hot springs

spa mineral

beautiful grounds

loud music

spa was nice

background music

poor service

wine complimentary

responded to our calls

chlorinated water

Okay

May 2017

4.5

Not worthy of Fairmont name

Staff were pleasant and welcoming

Accommodations need improvements! Very tired and creepy and we were moved twice because of room's condition. First was dark and depressing wing, next was not much better and third was best there was and only difference was location on property. It really desperately needs updating to be worthy of the grounds and staff!
Excellent

Jan 2017

8.2

Great amenities and staff

Staff was great and willing to help out whenever possible Car service was complimentary Wine evenings with complimentary wine tastings Hotel texting service Free waters when heading out, great when going out for wine tastings.

Not well insulated rooms which made it very cold. Occasionally some barking Self Parking gets filled quickly in the evening but they offer complimentary valet
Excellent

Feb 2016

10.0

Nice room, great old building with solid walls (nice and quiet). Great facilities (spa and hotel pool were great). Great staff, from housekeeping to valet to spa staff. Had a great time and would stay again.

Old building means no elevators or ramps, which made getting around with a baby stroller difficult. Didn't like that you had to pay for wifi, and although they had free wine tasting you had to pay for the snacks. When paying for a high-end experience it is a bummer to have to pay for things that would be easy and inexpensive to provide, like wifi and light snacks.
Okay

Jul 2015

6.0

Wine pool party with loud music that could be hear

Too loud with Wine poll party with loud music till 10:30pm just OK
Excellent

Apr 2015

10.0

Beyond Pleasantly Surprised!

Was hesitant, as I chose based on stars and reviews alone - but this place was Amazing in every way. The grounds are beautiful, the staff was the kindest and warmest we've been greeted with in awhile and always ready to lend a helping or advising hand. The local town (square) was a beauty as well and while small, the stores, food and wine can keep you there all day. I'd highly recommend this place again and can not wait to come back!
Good

Jan 2015

7.7

$15 internet charge ruined the stay. Would have paid higher room charge, but the extra charge was a hassle and made the place feel cheap. A bad business move.
Okay

Jan 2015

4.8

Overpriced with false advertising

Friendly staff, well manicured grounds.

Paper thin walls and floors, dirty room complete with hairs in bathtub and bathtub that did not drain, poor on-site parking, false advertising in photos on all major booking sites.
Good

Nov 2014

8.0

Doesn't live up to Fairmont brand

Lovely setting Room was nice, but not 4 star - aging furniture, bad fluorescent lights, Spa facilities are fantastic

Slow check-in process -- front desk never called to tell us our room was ready despite taking down number Santé restaurant didn't live up to "michelin starred" reputation Room not as spacious as advertised
Excellent

Nov 2014

10.0

No elevator Only a few of the staff need more training in customer service, starting with those working at Spa
Excellent

Sep 2014

9.0

Loved my upgraded room. Bed was awesome. Short drive from downtown Sonoma. Concierge emailed me a list of wineries and restaurants that was very helpful in planning our trip to wine country.

Original room I booked was tiny. Upgraded for $75 more per night to a room half the size. Needs a bigger entrance sign. Immediate surrounding area looks questionable, but glen ellen and Sonoma were a short drive away
Mediocre

Sep 2014

3.0

Decent room. Spa was nice.

Service was poor. Left an item in room that was gone 30 minutes later and no one at hotel responded to our calls or emails. Just poor customer service.
Excellent

May 2014

8.6

Loved the bed and pillows and the property

Terrible cell reception. At these prices we shouldn't have to pay for internet, which is also terribly slow

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