Rooms Treat yourself to a stay in one of the 14 individually decorated guestrooms, featuring heated floors. Your pillowtop bed comes with Egyptian cotton sheets. Complimentary wireless Internet access is available to keep you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided once per stay. Amenities Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Business}, Other Amenities Featured amenities include a business center and express check-out. Self parking (subject to charges) is available onsite. Property Location A stay at The Empress Palace places you in the heart of Surrey, within a 5-minute drive of Bear Creek Park and Holland Park. This hostal is 17.2 mi (27.7 km) from Port of Vancouver and 12.5 mi (20.1 km) from Metropolis at Metrotown. Mandatory Charges You'll be asked to pay the following charges at the property: Cleaning fees vary based on length of stay We have included all charges provided to us by the property. Optional Charges Uncovered self parking fee: CAD 20 per day (in/out privileges) Early check-in is available for a fee (subject to availability) Late check-in fee: CAD 100 for check-in between 10:30 AM and 4:00 PM Late check-out fee: CAD 100 (subject to availability) Housekeeping fee: CAD 19.00 every 2 days Management fee: CAD 10 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 2:30 PM Checkin end at midnight The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. The front desk is open daily from 2:00 PM - 11:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 10:00 AM Pets Pets not allowed General instructions No elevators Property is cleaned with disinfectant Property confirms they are implementing enhanced cleaning measures Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property confirms they are implementing guest safety measures Property follows sanitization practices of Safe Travels (WTTC - Global) Guest accommodation is sealed after cleaning Electrostatic spray is used for disinfection Property follows sanitization practices of COVID-19 Guidelines (CDC) Property follows sanitization practices of GBAC STAR Facility Accreditation (global expert)
