First Group Bushman's Nek

Petronella in the spa. The views are splendid. The sound of the cattle Watching dozens of horses running freely The food (when it eventually arrived) Bird watching

I waited a while to write this review, because I needed time to process my experience. From the beginning - Had to reverse my car out of the circular driveway, instead of the 2 vehicles that were stationary being asked to move. Handed an envelope with a map on the front, was advised room number, but it wasn't indicated on the map. A bit confusing if one has never visited this resort before, and not a warm welcome, signage bolder and made with first timers in mind would be practical. Plug outlets are filthy, especially next to fridge. No phone in 9b yet room information folder states call 1002 to speak to general manager. Absolutely hear everything through the walls. Everything. I wish somehow that this lack of privacy could have been disclosed online... Hot and cold water switched around in shower (that was a nice cold 3 minute wait until I figured it out) Water pressure too low. No electrical blankets, and only 1 oil heater for the entire unit. Didn't understand wood system, ordered 4 bags to be delivered with firelighters. Had to ask again the next day, was apparent that it was forgotten. Then there were inconsistent deliveries and only small bundles, confusing suggest updating information folder or advising upon checkin. Staff walking across the deck of 9b to do work in 9a, why not use the entrance to 9a when you see a guest on the deck, happened several times. Restaurant - service APALLING. Over my 4 night stay, must have visited restaurant 7/8 times. Every single time, I had to ask someone to help me, and I had to ask for the bill, on one occasion a cappuccino was a 10 minute wait, I was the only person seated in the restaurant. On the last Saturday afternoon, there was some sort of prize giving, deck was full, but only 3/4 tables eating. The simple meal I ordered (starter calamari and starter mussels) took approximately 30-40 minutes. The management team was present, yet seemed more focused on the event than the service given.