|"Comfortable, great breakfast, great location."||(in 209 reviews)|
|"Staff was very friendly and hospitable"||(in 198 reviews)|
|"Great breakfast and great location."||(in 116 reviews)|
|"Bathroom door did not fully shut"||(in 13 reviews)|
|"room smelled awful of mildew and mold"||(in 80 reviews)|
|"The elevator was very slow"||(in 12 reviews)|
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The location is nice. On the boardwalk. Ocean view with balcony. Within walking distance to everything, which was the reason for our stay at this location for the past several years.
Rooms are showing signs of disrepair. Lose ceiling tiles, mold in the bathroom, water damage on ceilings, bed linens no longer white. Breakfast this year was mediocre or not available at all and breakfast staff was rude. Breakfast was "served" until 10am (buffet), but there were no eggs, no milk, the potatoes and sausages were overcooked and cold at 8:45 am. This repeated on day two at 9:20. When asked for eggs and milk the staff member turned around and said nothing would be refilled since "Breakfast was almost over," and walked away. This finally resulted in a complaint at the front desk. Other than "I'll give them a call" no attempt was made to remedy the poor service, except a "sorry for the breakfast problem" at check out on day 4. I'm afraid this was our last stay at BW Sandcastle and we will no longer encourage friends to stay there.
Bathroom ceiling! Set up not same as photo
the hotel was clean and the staff was friendly. the location was convenient and centralized. i liked my upgraded room.
i didn't like having to park across the street because of very low clearance in the parking garage. i only drive a normal truck and it wouldn't fit because of height.
We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation.
The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..
Virginia beach 2016
Close to the water & right on the boardwalk, the rooms wee well kept and tidy.
The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..
The guests staying at Best Western Plus Sandcastle Beachfront Hotel receive access to many amenities. For instance, guests here have exclusive access to an on-site bar, lounge, restaurant, and breakfast buffet. Additionally, there is a beach, a sun terrace, and several swimming pools that are available for use. Other amenities include free WiFi, free parking, and a fitness center that guests can use to stay in shape during their vacation. There's also room service, laundry service, dry cleaning, bicycle rental service, and a concierge in the lobby who's ready to provide assistance at all hours of the day. There are meeting rooms, conference facilities, a business center, and ATMs all throughout the property. Moreover, the property is a smoke-free zone that's designed to accommodate people with wheelchairs and disabled guests.
This hotel ensures that each room has at least one plush bed with soft pillows and blankets. Likewise, every room has a private restroom that features towels, toilet paper, and free toiletries for extra convenience. Each room also includes a telephone, a TV, heating, and air conditioning. Additionally, every room contains a work desk, a sitting area, a microwave, and a refrigerator.
Best Western Plus Sandcastle Beachfront Hotel is conveniently located next to a long list of popular destinations. Tourist attractions and landmarks like Ocean Breeze Waterpark, Motor World, Naval Air Station Oceana, Cape Henry Lighthouse, and Mount Trashmore Park are all nearby, which can be convenient to guests who want to visit local hotspots. Similarly, restaurants like Il Giardino Ristorante, Side Street Cantina, Calypso Bar and Grill, and Ocean Eddie's Seafood Restaurant are just minutes away from the building. Lastly, the closest airports are Norfolk International Airport and Newport News-Williamsburg Airport.
based on 1,591 reviews
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Property safety measures
Best Western Plus Sandcastle Beachfront Hotel has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.
Most Popular Landmarks
- Virginia Beach Boardwalk 0.7 km
- Old Coast Guard Station Museum 1.1 km
- Virginia Beach Convention Center 1.3 km
- Virginia Museum of Contemporary Art 1.4 km
- Neptune Statue 1.9 km
- Croatan Beach 2.1 km