The location is nice. On the boardwalk. Ocean view with balcony. Within walking distance to everything, which was the reason for our stay at this location for the past several years.
Rooms are showing signs of disrepair. Lose ceiling tiles, mold in the bathroom, water damage on ceilings, bed linens no longer white. Breakfast this year was mediocre or not available at all and breakfast staff was rude. Breakfast was "served" until 10am (buffet), but there were no eggs, no milk, the potatoes and sausages were overcooked and cold at 8:45 am. This repeated on day two at 9:20. When asked for eggs and milk the staff member turned around and said nothing would be refilled since "Breakfast was almost over," and walked away. This finally resulted in a complaint at the front desk. Other than "I'll give them a call" no attempt was made to remedy the poor service, except a "sorry for the breakfast problem" at check out on day 4. I'm afraid this was our last stay at BW Sandcastle and we will no longer encourage friends to stay there.
Bathroom ceiling! Set up not same as photo
the hotel was clean and the staff was friendly. the location was convenient and centralized. i liked my upgraded room.
i didn't like having to park across the street because of very low clearance in the parking garage. i only drive a normal truck and it wouldn't fit because of height.
We loved the view from our room and balcony. We found that the staff were very friendly and helpful. Beds were comfortable. Great location. They had a good variety of foods for breakfast and did a very good job keeping everything filled up. We would come back here for another vacation.
The kids didn't like the hall-ways. Hot and very narrow. The parking garage is tight but nice to be on the same floor you are staying on. Someone put a scratch on my car..
Virginia beach 2016
Close to the water & right on the boardwalk, the rooms wee well kept and tidy.
The free breakfast buffet was horible, we ate it our second day, I should have known better I'm usually against buffets all together! It gave me severe food poisoning & I was bed ridden 2 of the 4 days we were there! Never again!! Steer clear!!! Yuck!!!! Also elevator was extremely slow sometimes wiring up to five minutes..
The room was clean and the view was great. The staff was very friendly
No blow dryer, no tea, the tv wasn't working and my boyfriend got it to work somehow after fooling with it, no big deal though, the overall stay was good
Waterfront balcony was a huge plus. Gym, free parking, and breakfast included. Decent price.
Could have been cleaner but, was not bad overall. The parking garage had steep ramps that may cause some vehicles to bottom out.
Just what we wanted! :)
Location is prime! Seconds to the beach and close to main strip attractions, food and entertainment. The staff were more than helpful and a pleasure to see. Very clean rooms with a great view. Pool, fitness area are very nice! Everything is setup to make your stay as easy as possable. Parking is included and the garage is attached for quick access to rooms. We really enjoyed our stay and will more than likely stay here again.
It could be up kept a little better maintenance wise to the outside, our door to the balcony was pretty beat up and alot of rust and missing paint. They were in the process of painting rooms tho, so maybe the rest is soon to come. Its an older hotell so some things like that are expected. The rooms could be a little bigger but for what we needed and the price it was great! The breakfast was pretty lame, but again, for the price it was fine. Nothing special to eat and pretty limited but what they did offer was really tasty and the staff again were very nice. Overall the pros definitely outweigh the negatives and i would stay here again and recomend to friends and family. Our family of 4 had an excellent stay!
Short but sweet
Restaurant!!! Horrible dirty food was cold and bad selection. Rather not have a complimentary breakfast. We left
Everything about the hotel i liked. No issues. Flawless i would definitely recommend this hotel to anyone. Definitely got my money's worth.
Great Stay, Especially for the Price!
It's not luxurious, but for the price it's SO much better than the other hotels (which are mostly dumps) in the area that cost the same or more. Everything was clean and modern, and the staff was extremely nice and accommodating! There were added perks that you don't always get at some of the other hotels at Virginia Beach, like being able to park more than 1 car there (for a small fee), and even though check out is 11am you can still park your car there for the remainder of the day. If you like to swim you might need to walk a block or so up the beach since the hotel is right next to the pier (where most shark attacks occur). Otherwise, the location is great! It's right by the amusement park and tons of shops and restaurants. I'll definitely come back here again!
The ac was a bit harsh. If you sleep next to the air vent you're going to get tons of cold air blasted right at you. The beds are a bit hard, but I still slept well.
Same old news
Based on price and reviews, thought hotel had been rebuilt. Same dingy carpets in hallway, gaudy colors, weak attempt at an unhealthy breakfast. When first walked in room and smell men's cologne, I was immediately turned off. Refrigerator was not working well so spoiled $100 worth of food and beer. Warm beer!!!! Even the shower was not adjustable. For 30 bucks more could've stayed at Hilton
The picturesque Best Western Plus Sandcastle Beachfront Hotel welcomes guests with amazing views of the Atlantic Ocean and an array of in-hotel amenities. This 100% smoke-free Virginia Beach hotel invites you to enjoy the indoor pool and hot tub, the free high-speed Internet and the fare at the on-site restaurant or lounge. We offer a free, full breakfast buffet, complete with make-your-own pancake stations. The property also boasts a convenience store, free parking, fitness center and 24-hour front desk assistance. Business travelers and service members enjoy our proximity to Dam Neck Naval Base, Fort Story Army Base and Naval Air Station Oceana. Our business center is always open. Planning an event? We have oceanfront meeting and banquet space available. Every renovated room and suite brings the best of Virginia Beach living to you. The perfect escape can start by requesting an ocean view balcony room. Standard rooms are spacious and come equipped with flat-screen televisions, microwaves, refrigerators and luxurious pillow top mattresses. Suites with desks and sofa beds, multiple rooms and multi-levels are perfect for extended stays. Our renovated hotel is located directly on the world famous Virginia Beach boardwalk. In addition to hitting the waves, the hotel is within walking distance of shops, restaurants and the family-favorite Atlantic Fun Park. Explore the Virginia Aquarium & Marine Science Center, visit the Cape Henry Lighthouse and investigate Virginia's Historic Triangle. Kids love the Ocean Breeze Waterpark and talking to the animals at the Back Bay National Wildlife Refuge. From major holidays at the beach to sporting tournaments at the Convention Center, there's always something happening nearby. We're the closest hotel to the 14th Street fishing pier, and guests are in a prime location to attend annual events like the Neptune Festival and the American Music Festival.
Based on 2,953 reviews
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