Find cheap flights to Virginia Beach

Cons: "Only served water for beverage service. Departing gate was changed, and I almost missed flight, as previous delta plane lands in separate terminal"

Pros: "Nothing"
Cons: "Charging money for window and aisle seats a new low"

Pros: "The staff of Dekta were welcoming as well as helpful. The flight was professionally run and I enjoyed it."
Cons: "The auxiliary power went down before we took off. However, the flight captain assured passengers that procedures would be followed to assure our safety. We waited on the plane for 10 minutes and then took off. Thanks to staff for following safety procedures."

Pros: "Same as above"

Pros: "The plane looks nice from the outside."
Cons: "Was not made aware check in closes AN HOUR before flight. Missed entirely. No one to help me at desk."

Pros: "All of your employees that I encountered were professional and courteous"

Pros: "Nice flight attendants who were attentive"

Cons: "Ridiculously small seating area ensures constant pain for all passengers."

Pros: "Direct flight"
Cons: "No cell charger. The return policy should match swa, I'll never prefer delta until the return policy matches swa. No fees. Credits can be split between flights. One year to use credit."

"Baggage delayed even though both the flights were delayed."

"This was the Delta Shuttle flight (operated by Republic Airways (therefore not a mainline flight)). The crew was exceptional in expediting boarding, accommodating customers, and politely dealing with “difficult” passengers (don’t be that passenger - it’s a 40 minute flight). Great flight overall."

"Don’t give me a chair that can’t lean back. I got one in both legs of my flight. And I know I did not select those seats."

Pros: "Boarding was simple."
Cons: "Seat was trash."

Cons: "Original flight changed- had me arriving after second flight took off. Delta didn’t fix it. Spent 5 hours changing it. Rebooked flight was delayed- they rebooked to the next day at the last minute then, got me out same night but 3 Hours from my original airport."

Pros: "Everything from hospitality to the ease of the flight. Captain communicated to put all at ease during this time in which this pandemic has gotten many fearful of flying. Great landing as well."
Cons: "Everything was great!"

Cons: "Seat power charger didn’t work"

Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"

Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."

Cons: "If they had noticed the first plane was extremely hot before boarding everyone and leaving the gate and if once they found a new plane they had bothered to put fuel in it during the hour we deplaned, walked to a different terminal, and reboarded. Also, if they had passed out drinks or snacks during the flight."

Pros: "Confort for a supposed 5 hours flights was ok. Entertainment system worked good"
Cons: "The flight had many delays due to weather issues. We had to refuel in a different airport before arriving with 5 or 6 hours delayed. That happens but the crew was very mean and brutal to answer questions and very poor to hold the stress of the travelers."

Pros: "No food, late by hour"

Cons: "Flight attendant in First class was visibly frustrated and unfriendly. He was not helping with my simple request for a blanket. Also, the were no food service in first class."

Pros: "Good snacks, comfortable flight."

Pros: "Quick boarding"
Cons: "More water offered by crew"

Pros: "Crew was friendly and graciously got the hot tea I wanted."

Pros: "great crew"

Cons: "No video screens and wi-fi was too slow to use"

Pros: "Quick flight"
Cons: "Not much space for Carry ons. Much smaller than most aircrafts"

Pros: "Free movies available in flight"
Cons: "Airplane temp never comfortable Airline staff not friendly Wheelchair service terrible"

Pros: "Nothing really getting home"
Cons: "Freezing whole flight Coffee was warm not hot Lady in front of me never charged for her drink (beer)"

Cons: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."

Pros: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."

Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."

Cons: "The worst"

Pros: "Great customer service"
Cons: "Nothing"

Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"

Cons: "They lost my bag."

Pros: "During my experience on 19 November I encountered only wonderful crew members, from the gate attendants to the on-flight crew. Everyone was extremely helpful and kind."
Cons: "Earlier in the day when I was checking in, there was a prompt to be added to the list of volunteers to take a different flight should one of my later flights (it did not specify, I flew from DAY to ATL, and then ATL to ORF) was overbooked. My schedule was accommodating enough that I selected yes. In ATL I was called up as a potential volunteer as they needed 3 volunteers to take a later flight that day. I was told that I was not initially assigned a seat since I had earlier agreed to be a potential volunteer. I was okay with all of this. We were told that the decision would be made at the end of boarding, and we would know if our seats were needed. At the end of boarding they called for the 3 volunteers to board. I was the last one to board and was given my seat assignment. Once I got on the plane I saw that someone had already been assigned my seat and let a flight attendant know what had happened. I stood on the plane for about 10 minutes while the flight attendants and other crew members tried to figure out what had happened. My name was not listed under any cabin (main, comfort, etc) even though I had a ticket and a seat assignment. Eventually they had to open the doors again for me to get off the plan as there were no available seats. Once I got back to the gate podium I was booked on a later flight, as would have been the case had the normal course of action for volunteering to give up my seat taken place. Everyone was extremely helpful in trying to figure out what had happened, but it was still frustrating that it had to happen in that way. Luckily I don't believe the delay caused any major delay for the flight. In the end, things worked out fine, it just seems as though this is an issue that didn't need to happen."

Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."

Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"

Pros: "The staff was excellent, and very patient with the customers"
Cons: "Being 6'2", the leg room left a lot to be desired, and I was cramping after approximately 9 hours flight time (flight to Tokyo)."

Cons: "Delayed for 4 hours due to mechanical difficulties"

Pros: "Everything"
Cons: "Nothing. Delta is the best airline in North America"

Pros: "The crew were professional and courteous"
Cons: "The fight was delayed multiple times, starting at a 5:44 takeoff and finally taking off around 9:15. It was delayed in 30 min increments, which made it hard to do anything else around the airport since I was constantly in a state of "about to board." A frustrating experience. No posts of extra snacks while waiting, or compensation or explanation of what caused the delay."

Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."

Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"

Cons: "There was a kid screaming on both flights and t was not a good time"

Pros: "For once the food was good"
Cons: "Screaming out of control children. Parents not caring that their children were constantly running up and down the aisles. Crew unable or unwilling to intervene."

Pros: "On Time"

Cons: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."

Pros: "Boarding was fast and efficient. Crew was friendly. We got drinks and snacks twice on the 4.5 hr flight."
Cons: "Seats were uncomfortable. The cushions are getting thinner with every new plane. That makes for hard surface and an extra rough turbulence experience. Arm rests are almost non existent again very uncomfortable on a long flight. No Monitors in seat so no uou have to 1 have your own device or RENT one from WestJet. No place you put the device, so you must hold it in your hand for hours. VERY uncomfortable."

Pros: "Crew was great."
Cons: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"

Pros: "Both going and coming was excellent, even with a bit of a delay got in before time, good service, friendly, spacious, I cannot say that of any other airline when flown economy. I really enjoyed the flight and was impressed. I have to ask that you keep up the good work and you might just be NA best airlines, unlike Air Canada, they suck. LOVE WESJET-bit pricey at times LOL"
Cons: "nothing"

Pros: "Fast and efficient service, new plane with nicer seating."
Cons: "That you have to pay for coffee and drinks that are normally complimentary."

Cons: "No free entertainment at all. No meals provided. No blanket or pillows provided. Felt very very cold. We should have been informed about this in advance so that we could have been prepared."

Pros: "Quick flight, no "bumps", seats had individual universal power to charge electronics."
Cons: "Having to dowmload an app to use the wi-fi. Found out about it too late to be able to downliad and use before take-off."

Pros: "Wonderful flight attendant greeted me and my baby, both exhausted! Asked if she could get us anything and told me not to hesitate to push the call button. Held my baby while I got myself together to leave the plane."

Pros: "That becuz of weather delays in toronto & resulting waits in Montreal we were pleased to be quickly re ticketed on the next flight to Vancouver. Approx 80 minutes after our arrival in Toronto. Unfortunately we were seated 3 across rather than in an aisle & window with an empty middle seat ...several which we discovered were available after 3 hours in flight . Arriving safely after approx 12 hours for a 6 hour flight was the best part of the trip !"
Cons: "Overcrowding when there were empty seats in the rear & front PLUS SEATS"

Cons: "The only real qualm had to do with delays which is not the fault of the airline...I think."

"See previous comments"

Pros: "Westjet crew are always amazing"
Cons: "Nothing."

Pros: "Short and sweet."
Cons: "We changed planes in Calgary, and we could have used better signage. Half of our flight got lost and ended up in the wrong gate. We all had to quickly backtrack. Thankfully we had enough time, but if our next flight had been earlier, we could have lost our connection."

Pros: "NA"
Cons: "We paid for transportation to cancun and it didn’t happen. We hope there will be compensation for the lost day. So disappointing."

Cons: "Nothing"

Pros: "Crew was very friendly!"
Cons: "Westjet connect was not available on this plane!"

Cons: "Cramped seats entertainment"

Cons: "baggage tag system at CDG Pairs was lame"

Cons: "The airplane is small... the seats are very small."

Cons: "Allow seat selection without a fee. Provide entertainment and more comfortable seats."

Cons: "Flight experience was the way air travel use to be."

Pros: "Great job overall."

Pros: "Crew were genuinely always smiling"

Cons: "Minor point. They boarded the plane very early. We got to the gate 1/2 hour before departure, and were almost the last ones to board."

Pros: "Boarding was fast."

Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"

Pros: "This flight was fine. It was utilitarian. Did not stand out one way or another."

Pros: "Did not fly. But delayed by a while"

Pros: "the flight was short and convenient"
Cons: "the flight was good and met our expectations"

Cons: "Seats too narrow"

Pros: "Flight was fine"
Cons: "Having my luggage. 2nd flight and 2nd time my luggage didn’t arrive with me."

Cons: "Choosing my seats without paying extra."

Pros: "Loved the trip"

Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."

Pros: "The crew."
Cons: "No entertainment on board"

Pros: "Excellent all round. Good price. Nice seats. Excellent staff. Good boarding and disembarking. Highly recommended."
Cons: "It does not have free food and entertainment, but for the price this is acceptable."

Pros: "Quick"
Cons: "A little cold"

Pros: "Great service when checking in. Flight on time and comfortable."

Pros: "Love flying with westjet as the staff are always kind and going above and beyond for the guests."
Cons: "They did not serve coffee on this flight."

Pros: "I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. There was no rain until after we were due to depart! Not enough fuel as loaded so after circling the had to land inYYZ ZTO REFUEL. Seats were uncomfortable, with hard spots like springs that did not give.I did not like being told flight duration by ground crew and pilot that was wrong. They said it will board at x hour and flight Mie is 4 hrs 20minutes. That makes one think departure plus flight time equals arrival. NO ONE MENTIONED OVE 1 hour taxi time. Getting in four hours late, BTW the rain delay was not really accurate. T"

Pros: "Kind helpful staff"
Cons: "That you have to pay for entertainment and food on long haul flights"

Pros: "The crew was good and the boarding process went smoothly and fast."
Cons: "The screens were so old and bad that it would be a total waste of money to pay for the PPV channels. Seats were hard and unconfortable"

Pros: "Smiling faces and humor from the crews."
Cons: "None."

Pros: "It is always an adventure flying into Lethbridge....maybe I should leave it at that. The crew both inside the terminal and on the flight were great, the service is great. It’s a very loud ride....if you have noise triggered headaches....I’m sorry. You’re in a flying cigar tube....up close with every other passenger and the open cockpit is a new experience....but totally fascinating too. The pilot and co-pilot are young but very compitant. The weather has a huge impact on your flight because if there is any wind you will get tossed around and the landing in Lethbridge is more of a roller coaster ride. Let me sum it up like this....if your not good with REALLY loud noise, or claustrophobic, or have any motion sickness issues.....rent a car and drive!!!"
Cons: "Don’t need to get there the 90 mins ahead as AC states is the policy, especially if you are on the 5 am flight because they aren’t. I made that mistake arriving at 3:30 am for my 5am flight and no one showed up til after 4am. It was really annoying to not know that ahead of time."

Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."

Pros: "Check-in staff were courteous and helpful."
Cons: "1 lady wanted off the flight during deicing because she thought she would miss her connection. We technically were in flight as we had crosschecked and cleared the gate. Westjet decided they would let her off and delay the whole plane another hour and cause several people including us to miss our connection. Westjet support staff were not very helpful and a supervisor told me that they was out of their control. Wr did get a hotel but our flight was not until the next day. They put us on a 5 hour flight with a connection for a 25 min flight. The lady who wanted off was just a spoiled, she was sitting directly in front of me. So, if you ever just want to get off a plane just ask. Westjet will screw a whole plane for you."

Pros: "We survived"
Cons: "On an 8 hour flight there’s no complimentary meal. I paid for a meal and it was worse than free plane food and starved for the rest of the trip. The chairs were horribly uncomfortable with no lower back support and we were not even given pillows and blankets. There was also no free entertainment. I rented a tablet and had it taken away an hour before landing while I was in the middle of a movie. I might have been ok with that if the flight attendant had politely asked for it back rather than rudely waving and pointing while I stared at her blankly trying to figure out what she wanted. Next time I’ll pay a bit more for an airline that respects its passengers and our comfort."

Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"

Pros: "Nothing"
Cons: "Being stopped at every connection for screening. No communication about why. Nearly missing the connection due to the screenings. Being held in holding because it was being confirmed that my bag would make it on my next flight and then once confirmed it never made it anyways!!! Unprofessional and poorly executed all the way through."

Pros: "I liked the flight attendants sense of humour!"

Cons: "Was delayed for several hours then when the plane showed up the flight was cancelled. I was not given I decent deal I was put on a letter flight when in actually I made if home earlier because of a desk woman who noticed I she could help. I was given a small sandwhich it was already late at night. No place to stay nothing while stuck in Dallas. Ended up going to philly then Newport News."

Pros: "That the plane was on time .i was a passenger on Delta airlines when their system shut down so transferred to American"

Pros: "You provided a room"
Cons: "It seems you could have given me some extra miles or a free flight for all rhe hassles ov missing flights both going to Toronto and the return trip as well as missing my luggage for two days on the return!!!!!"

Pros: "The direct flight:"
Cons: "The hour and a half delay."

Cons: "In Toronto, I waited in line at the AA ticket counter. By the time I got to the counter it was a few minutes after the "one hour before flight cut off". I was there in time! I had to give the ticket agent my credit card and she charged my card 400.48! The AA agent was mean and very unprofessional. She told me I had three minutes to make a decision or be stuck in Toronto until the next day. My flight was delayed and I would have made it with no problem. I even have Global Entry! My original flight to Miami was non-stop, instead I had to take a flight that connected in Miami. That flight was two hours late! This was the worst experience I ever had!"

Pros: "Flight was on time"
Cons: "Sets were uncomfortable, A/C was freezing for a significant part of the trip. Fees were excessive."

Pros: "Seats were comfy."
Cons: "Crew disinterested. The food for business class are simple snacks. AA are very low end in their approach."

Pros: "I arrived safely."
Cons: "Seat room is cramped. For a six foot senior citizen you lose circulation in your legs with very little leg room. Not American Airlines problem but instead TSA. When I told TSA I didn't want to go through the body scanner as I had received radiation for prostate cancer but instead would prefer a pat down they yelled " Man opted out" and directed me to a side area for over 20 minutes. They kept saying they were short handed when I inquired on at least 3 occasions to inform them that my wife and I was going to miss our connecting flight. We did! I finally got my body pat down by the TSA person saying we could go in the back room or there. I said there. I was treated like I was a drug mule. I was told to remove my belt, he went into my waist bands, the collar of my shirt, my crotch area, etc. then he said to stay there as he had to check his hands for explosives. I registered and was approved for TSA pre-check. I am a Security professional for the Givernment. I am also a 65 year old cancer patient. REALLY! When I presented my letter previous stated from my doctor that I had received radiation you would think they would have a shred of professionalism and just do a normal pat down. The only bright spot was Ametican Airlines did find me a connecting flight to Norfolk."

Pros: "The flight itself was uneventful."
Cons: "Late departure due to late inbound aircraft and then it started snowing so we had to get de-iced. Very limited menu available for purchase at extortionate prices! No in-flight entertainment . . . not even music to listen to."

Pros: "I liked that they kept us updated on the flight delays. We were delayed departing from the airport, as well as in landing (this was due to weather conditions). The staff appeared courteous."
Cons: "I didn't like that they took a long time to load bags onto the plane. For an international flight to be delayed by this, it can be frustrating. Fortunately, I didn't have a connection, but some passengers did, and I hope they weren't delayed. Also, while it was nice that they had entertainment options, it seemed pretty expensive (~$8 for new movies, and ~$6 for VERY old movies (like from the 2000s)). I suppose that's the cost of entertainment, but I have flown with Virgin America airline and they seemed to have more reasonable pricing/better selection."

"Wifi, entertainment, text message, and all other services were not functioning"

Pros: "With all that is going on the flight was as good as it could be. Crew were professional. Short flight."

Pros: "I got on my flight"
Cons: "Flight delay could’ve been backed up with a reason why. Nothing was said until we asked."

Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."

Pros: "Crew was nice"
Cons: "Leaving airport on time would’ve been a pleasure"

Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."

Pros: "The AA staff was incredibly nice to us. The facilities our check in at DCA that got us on faster and the staff at CLT very nicely got us on to an earlier flight. They were awesome!"
Cons: "The entertainment options are great but the interface is annoying and difficult to use. -connecting to the WiFi was wonky -working between the apps and browser page was annoying -rewind/fast forward controls overly sensitive"

Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"

Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."

Pros: "Flights were on time."
Cons: "Seats are too small."

Pros: "Comfortable plane."
Cons: "K&yak was awful. Tossed me to a low end third party provider once booked. Never go through them again."

Pros: "Crew nice- flight smooth"
Cons: "More leg room"

Cons: "On time is always better, otherwise it was a good flight."

Pros: "Did good job"
Cons: "Bigger seats in economy"

Pros: "Even thou flight was delayed we arrive at a decent time."

Pros: "Seat upgrade."

Pros: "We arrived on time"
Cons: "Didn’t do beverage service and had to sit on the tarmac for a while for a maintenance issue before take off"

Pros: "Great surprise at the end of a long travel day. New plane, great crew."

Pros: "Super"

Pros: "Nothing"
Cons: "Flight was late and caused me to miss my flight to Dallas."

Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."

Pros: "the crew was very friendlily and the flight was great and confortable."
Cons: "none"

Pros: "Nice crew"
Cons: "Flight was 55 minutes late leaving making me miss my connection home. Awesome."

Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"

Cons: "Although I understand turbulence is a common experience during a flight, I would have appreciated a bottle of water from crew after they suspended service."

Pros: "Left on time, service was good."

Cons: "As above"

Cons: "Long time sitting in the plane without any updates from the crew. Very inefficient process in re-booking passengers and switching planes. Maintenance issues are are a trend at American Airlines."

Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."

Cons: "I asked for water and juice, they just gave me juice"

Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"

Pros: "Flight attendants were attentive and pleasant"
Cons: "No IFE, bug not a big deal I had my own."

Pros: "Seat"
Cons: "Food, beverages, service"

Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"

Cons: "Strange thing: my wife and I were in business class. The stewardess going down my isle said all dinner choices were already used up and I only had a choice of pasta or chicken. Later the stewardess went down the isle for my wife and she had all choices available! Weird. And the stewardess said this was as it was supposed to be."

Pros: "N/A"
Cons: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."

Pros: "Seat was slightly more comfortable than DELTA."
Cons: "Families with infants/young children not allowed to board early. Flight was delayed by almost 3 hours and gate moved FOUR times while waiting for the delayed flight... That's a LOT of moving when you're hauling a cranky 1 year old around the airport long after we were supposed to already be at our destination. Desk attendants were abrupt, not friendly, and diamissive when I came up to ask for a stroller tag."

Pros: "People was nice"

Cons: "Food was nasty and they didn't have a non dairy option"

Cons: "The plane was very outdated and the food was poor. Flight attendants were very rude."

Cons: "The vegetarian meal was awful"

Pros: "Entertainment system worked well. Only watched one movie so not sure in selection. Nice to find entertainment included in the ticket price."
Cons: "Plane was 50 minutes late leaving Toronto, luggage took between 30 to 40 minutes to come out at Vancouver airport. Three flights were assigned to one carousel, while a nearby carousel had only one flight assigned to it and was not yet in use, presumably because the flight had not arrived and another nearby carousel was broken. Why not have at least one other flight use the unused, working carousel?"

Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."

Pros: "I enjoyed the pleasant crew and the constant water being given."
Cons: "The crew was very pleasant and helpful. However it was unexpected that no food would be provided on a 5 hour flight. If not a small meal then a snack was expected. The crew did provide water consistently which was very nice. My personal entertainment screen was very unresponsive and then the head phone jack wasn't working for sound, I had to hold it at a certain angle to hear bits of sound. Since the head phone jack was located at my thigh it was very uncomfortable and when I shifted I broke my headphones :("

Pros: "I had upgraded to economy plus for my trip from Toronto and asked for an aisle seat. The plane was full so I was asked to wait till I was called. When they called me back they gave me a free upgrade to first class. I am a gold status United passenger so that may have had something to do with it but I thoroughly enjoyed myself. The crew was wonderful, the food was excellent and the entertainment was terrific. I totally appreciated the ability to sleep over the 13 hour trip in the bed provided. I have not had such a lovely experience in many years. I thank Air Canada for their generosity and kindness to me. Sincerely, Doryth Deisley"

Pros: "Nothing"
Cons: "Ok so snow got the flight cancelled fine that's not anyone's fault. But air Canada people are so terrible at making the while situation any better. There is absolutely no communication with each other. So when I arrived I was given a hotel room. But after waiting over half hour for my shuttle bus I called the hotel to discover that they do not do shuttle buses to the airport and they don't have rooms for air Canada passenger so I never got a room that I was apparently supposed to have. And then I was booked for an earlier flight only to learn that it was full and I need to go on a later flight. On top of that again it's not anyone fault but you do not to give me constant attitude as if I'm bothering you. How about a sorry for the inconvenience sir, how can I help you. Instead of saying a blatant no and arguing with me how about I understand your upset and I won't be able to book you on this flight but I can do this. Do you train peopled to say NO? It was a crappie situation and nobody had any sympathy for us. It could easily have been way better experience if your employees simply smiled and listened to us instead of argue and belittle me."

Pros: "The crew was nice enough. Leg room was good too"
Cons: "Showed up to hear that my flight was delayed for 5 hours. I was offered a credit with my boarding pass, but couldn't use it to buy a beer (which I think I was entitled to after learning about the delay) or anything from the convenience store. So basically my scheduled arrival time of 4pm ended up being 2am. Good thing I got to use my non-refundable hotel for a whopping 3 hours... After being told that this is apparently the normal experience for Air Canada, I don't see myself booking again anytime soon."

Cons: "We were issued boarding passes with unassigned seats for myself and my husband even though we checked in 23 hrs before flight. Instead got GTE ~ we were told by agent at baggage drop that the flight was oversold and this means we're on standby so we have to go wait by the gate because he didn't know if we would get on the plane. So we stood for 2 hrs at the front of a line with 38 other standby passengers only to be told 10 mins before boarding, when someone FINALLY showed up, that we should go sit down, they're going to call by last names and to not worry because everyone has a seat!!! Utter shambles! Couldn't someone come out and tell us this earlier??!! Rude, uncourteous, unapologetic staff. Common courtesy would see people standing in line and deal with them first! One passenger was told she should have booked earlier although she bought at the same time as us - 3 months ago! Another couple 1 week ago and another since June. So the reason given that the tickets were bought late is untrue! We asked an agent why Air Canada would oversell tickets and was told it was business! Told him this was very dishonest of Air Canada, only to get back a very rude and frankly surprising answer- "I'm sure you do dishonest things at your work too!!" Not one Air Canada employee in this whole process took the time out to treat us like paying customers, or bothered to realise we have lives to get back to. My husband works for Parliament and had to be at work the next morning and this undue stress thinking that he wouldn't get to work caused him to experience a migraine of which he is a sufferer. I have flown countless times on various air lines and have never been treated like this before. After this experience I'm seriously considering this to be the last time I ever fly with Air Canada and will definitely be sharing my experience with colleagues, friends and family. Dr Michelle Sahai Lecturer at the University of Roehampton"

Cons: "Airplane was old/outdated. Had mechanical problems, and needed to be changed. New airplane was also old/outdated."

Pros: "Seating was comfortable with good leg room for my husband who is tall.We had a needy passenger beside me and the stewardess did her utmost to accommodate and make us comfortable for which we were grateful."
Cons: "Breakfast was poor (a piece of cake ),and not enough tea/coffee offered during the flight."

"Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated"

Cons: "it took a very long time for take off, and de freezing. That should have been done prior because it made our flight very late arriving in toronto"

Pros: "The on-board crew were great. Super friendly and chatty. Almost a WestJet feel instead of the serious aloofness that AC is known for"
Cons: "The entire HUGE MESS from booking til sitting on our last airplane. The “new reservation” system is a horrible joke. The right hand doesn’t know what the left is doing so you get completely wrong info and they won’t do anything about it. I’m a wheelchair assist and had to call 6 times to remind them to put it on my ticket even though each time I was shown that it had been added. They kept seating on the back row of the plain and blamed me for not calling ahead to “let them know I was wheelchair assist so they could reseat me” BUT...they won’t answer you call unless it’s 24 before your flight and then to check at the airport who then tells us it’s out fault cause we didn’t call more then 36 hrs ahead...YOU CANT CALL THAT FAR AHEAD...and ...get this “they don’t have wheelchair assist on my ticket/file”. I about lost my mind over the hours on hold and every different answer as to what what to do and in the end blamed us. ASTONISHING TO ME. THEN THEY HAVE THE NERVE ON-BOARD TO ANNOUNCE THEY ARE THE BEST AIRLINE IN NORTH AMERICA 2019...HORSE PUCKY!!!"

Cons: "First plane was newer, 2nd plane was older."

Cons: "Took 45 minutes to get through Calgary security, long line ups"

Pros: "Nice new aircraft. Very pleasant seating. Great entertainment"
Cons: "New aircraft was late arriving from toronto as usual and the toilet was busted meaning 25 people had to be shed from the flight to allow it to leave and we were then delayed and hour as baggage was transferred to another aircraft. Not AC's best performance."

Pros: "Only thing good was the brevity of the flight."
Cons: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."

Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."

Cons: "This leg was so late...I was waiting in Calgary almost 7 hours... they put me on a different flight so I would make my connector in Toronto to Windsor....I originally had a 2 hour window. The second plane was so late, by the time I landed in Toronto, I had 10 minutes. Needless to say, after starting out in Kamloops at 6 am, that was missed also. Last leg missed as well, and had to wait another 4 hours for the last flight out. Just an incredibly frustrating trip"

Pros: "Movies available. Food available for purchase."
Cons: "It was crowded in the back of the aircraft. Many vacant rows were available, but my advance check in and seat change / upgrade was not available on line. I would have paid to have moved up to an un-occupied section of the aircraft if I could have. My mistake. I should have got up and walked around looking for these vacant seats. Despite the captain announcing that WIFI Internet was available for purchase. There was no WIFI on this aircraft. I am a tech guy. The flight attendant said just use your credit card. NO there was no WIFI available."

Pros: "Flight was late leaving and I had a connection flight - they changed my seat so I could be at the front and get my bag easily and run to get my connecting flight. Everyone was very helpful."

Pros: "Entertainment"
Cons: "My seat was wet and i had to wait quite a while for it to be rectified. I asked to sit on a crew seat at the back of the plane and was told that i would break it. I found this rather disgusting . Seating plan is very crammed like sardines"

Pros: "First flight comfortable fast clean aircraft Second flight older plane small not as clean"
Cons: "Air canada has a problem at every arrival gate each time we landed there was no sttebdebt st the gate and so we sat on the tarmac fir a while while they awIted somebody to come and drive the Jetway to allow us to park and deplane This happened all three times"

Cons: "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."

Cons: "I bought my ticket with Air Canadafrom Vancouver to Calgary then connected with Lufthansa from Calgary to London UK. Unknown to me I could not find the flight because it had been changed to an AC reference flight. With a very short time for the connection I did not know where to get my boarding pass as my flight with Lufthansa was nowhere referred to ! Not which gate to go . Why not put it in the ticket that Lufthansa and Air Canada work together and that both flights ref should show !! It would avoid a great deal of anxiety . Only offered 1 round if hot drinks over 9 hours ! Departure delayed by nearly 60 minutes"

Pros: "excellent service"
Cons: "flight was late"

Pros: "I was reading so much about how cramped and uncomfortable the seats on Air Canadas 787's, but I don't think their product is any worse than most other economy class products out there."
Cons: "Their "continental breakfast" was a dry piece of banana bread and yoghurt. No jam, butter cheese or other spreads to compliment with your bread. Most disappointing "continental breakfast" I have had on a plane!"

Cons: "The plane was late and caused me to miss my connecting flight and my very important doctor's appointment."

Cons: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."

Pros: "Very good overall."
Cons: "Entertainment selection poor and dated."

Cons: "We were already running late when during take off, one of the engines malfunctioned and we had to emergency break on the runway and go back to the gate. Because it was unexpected, we had to wait even longer for a gate to become available. We then had to re go through customs and get our bags then wait in line again at the counter to schedule our flight for the next day. Thankfully we were given a hotel room and money for food. Very scary experience overall on the runway, but they tried to handle it as smoothly as possible under the unusual circumstances."

Cons: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."

Pros: "I didn't like anything."
Cons: "I was stuck in immigration for about an hour. The screening process at this airport is so laborious. You have to wait on a bench until they call your name and they don't care if your flight is about to be boarding. I understand that immigration is necessary but they could at least have people form a queue instead of having us wait for our names to be called. I told them that my flight would be boarding in 25 minutes and they told me "Oh, don't worry, they'll just put you on the next flight". But when I got to my airline to check in, they charged me $150. I needed that $150 to pay some bills when I got back home."

Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."

Cons: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."

Pros: "Staff were friendly"
Cons: "Seats were narrow and sitting in aisle seat you were constantly hit every time cabin crew took trolley up / down aisle. Woke up by cabin crew banging into me."

Pros: "The flight itself was good. Service at the end of the flight was the worst ever."
Cons: "They got in late to lax. Made no apparent effort to get us on alternative airlines or flights. I was rebooked on a flight 24 hours out No help finding hotels, meals or even terminal. It was a codeshare with united but neither would united help in any way because it was booked through air Canada."

Pros: "Nice new plane Decent food Very clean Friendly staff Ok entertainment"
Cons: "People had a lot of bags, and their zone boarding concept means I got on last and little to no room for my one average carry on..."

Cons: "Air Canada was one hour late leaving the gate. This in fact was a great improvement as when we left Montreal on Dec.21 they were 4 hours late and in the best of xmas cheer didn't even offer us a free drink. Way to go AC."

Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."

Pros: "the seat beside me was open"
Cons: "they made us rush through customs while yellig at us nd being very condescending then we waited an hour to board because the airport door wouldn't open for the crew"

Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."

Pros: "Quick easy flight"
Cons: "Asked flight attendant to fill up sons water bottle as we had to empty it before we went through security and I forgot to refill it. Flight attendant was very rude and made a big deal out of having to fill it. Just felt her reaction was over board and quite uncalled for."

Pros: "This flight ended up arriving at the final destination a day later instead of first thing in morning last thing at night."

Cons: "To small of plane."

Pros: "Meh."
Cons: "Video display didn't accept touch input so didn't work at all."

Pros: "Having the leg room of the emergency aisle"
Cons: "29f is marked as a window seat, it is not. It's an emergency exit. No outlets were provided so I had nowhere to charge my phone. My on flight entertainment system was stuck in the out away position. I was very sick and the emergency exit had a terrible draft upon landing"

Pros: "Nice staff. Efficient boarding."
Cons: "No basic food for free."

Pros: "Crew was friendly and courteous."
Cons: "Flight delayed as usual (for Air Canada)"

Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."

Cons: "Flight was late leaving toronto, missed connection to knoxville. Captain/crew never gave explanation. United just kept saying the captain needed more time before boarding. Got to Washington and had to wait 5minutes before the tram left for gate A. United should have known we had arrived and were on our way. I paid a premium to get home at 2:15. I could have paid a lot less to get home over 4 hours later. !$10 food voucher didn't make up for that. Also, we didn't even receive an apology!"

Pros: "Flight itself was good. Nice flight attendants. Funny pilot."
Cons: "The lady at desk to board the flight made me check my carry on. I had assumed it was because the plane was full, but when I got on the plane there were more than adequate spots to stow more bags. There was a compartment across from my seat that remained open the entire flight. While I completely understand the need to check extra luggage when the plane is full, I was very upset when I saw it was not. I intentionally fly with a carry on for the convenience, and to be inconvenienced for absolutely no reason made me not want to fly with this company again for fear it could happen again in the future."

Pros: "Honestly nothing. The flight was a disaster."
Cons: "Second flight of the day with zero drink service. I suppose the hostesses were too busy napping and eating their dinner as they never left the last row of the plane. They sure had drinks and dinner even though we didn't. Also should have cancelled or delayed the flight rather than make us wait forever on the plane waiting for a new route to miss weather at our destination."

Pros: "Flight was on time"
Cons: "That I was not allowed to move into empty seats further forward. And that I would have had to pay more for a seat closer to the front. Airlines say they serve the public but they do so only tintype who can afford it. Shame on you."

Pros: "To be not treated like CATTLE!!!!"
Cons: "NOTHING!!"

Pros: "United flight from AVP TO EWR than TO EWR was great"
Cons: "Coming back I didn't like that I had to comeback with Air Canada to EWR. They forced me to check in my carry on. I don't care about the money just didn't like the attitude thati was treated. However United services very friendly."

Pros: "I liked that I could do self check in and get my boarding pass without joining a long line. Had a great flight and no complaints."

Cons: "My screen did not work the entire flight and after asking repeatedly about it nothing was done. Could have done with some better customer service."

Cons: "Delayed, delayed, delayed, flight canceled, flight rescheduled, delayed, late takeoff, missed connection. Rescheduled connection, overnight in the airport, late takeoff. From OKC to Norfolk, Virginia, 27 hours. I drove the same trip last year and it took less time than that. I will never fly United Airlines again."

Pros: "Happy, friendly service on and off the plane. Thanks!"
Cons: "Delayed boarding due to equipment checks but after that no issues at all."

Pros: "my upgrades, I love them, thank you"
Cons: "mini pillows and eye masks :)))"

Pros: "Flight was on time and inflight entertainment was very enjoyable"

Pros: "Crew did a good job. In flight entertainment was great. Need a way to use my wireless headphones with the direct tv (maybe through the United app?)"
Cons: "Seats in First Class were not as comfortable as I would expect. Hardly any padding in the back or in the armrests. Didn’t care for the food on either flight. Can’t you just serve some good ol’ Meat and potatoes with gravy, a plain vegetable and a roll?"

Pros: "On point booking, no issues"
Cons: "Nothing!"

Pros: "Efficient and friendly. Good service and good entertainment."

Pros: "I tried to cancel my flight due to a 45 min transfer but I wasnt able to and to change it was more expensive than to buy a new ticket with another company"

Pros: "Good crew"
Cons: "Leg room"

Cons: "This is one of several times I have flown United, and been delayed at the last minute and then excessively delayed with no communication. Once we finally boarded we sat on the tarmac another 30 minutes before we started take-off process and only THEN did anyone tell us what was going on. We got the feeling the flight was delayed all day - would have preferred a heads up so we could have enjoyed more time NOT in the airport!!!"

Cons: "Was a disaster we’re stuck at the airport for 3 1/2 hours delayed the flight.... gave us a vautcher for 10$ canadian by the time everything at the airport was closed for food. There were no space for our luggage. Spend 12 hours at airports from Victoria to Las Vegas."

Pros: "Nothing"
Cons: "Cramped. Baggage was out on another flight. Should've contacted me for me to travel on earlier flight with my luggage. Waited over one hour in cramped plane before take off. Plane ended up being 1 hour 45 min late."

Pros: "That I eventually made it home."
Cons: "Flight from Calgary to Denver delayed three and half hours. Informed of this delay thirty minutes before scheduled departure when our plane hadn’t even left Denver yet to head to Calgary. ( 2.5 hr flight) once finally made it to Denver was informed that we missed connecting flight to Boston. We were then informed since it’s for “weather” reasons earlier in the day that caused a sequence of delays they couldn’t accommodate us for hotel. We were given two “blankets” which were as thin as a sheet and each one bottle of water. Some other people around us received good voucherS. We did not. We walked around the airport for close to an hour looking for anyplace we could lay down and sleep. None were to be found. We tried to sleep on the floor but was so cold and uncomfortable I literally got sick to my stomach. Another fun thing added to mix. We were placed on another flight as 6 the next morning. After no sleeping at all we boarded our next flight Which was not a direct flight to Boston but would be from Denver to Newark then Newark to Boston. We were suppose to originally land in Boston at 0600 Monday. Instead we arrived at 1430 after getting zero sleep. My husband and I were also unable to sit together which was extra special for people around me because after not sleeping I continued to be sick to my stomach."

Pros: "Late leaving Houston, but the pilots did a great job landing in very windy conditions."

Pros: "Flight left on time and attendants friendly"

Pros: "i got home."
Cons: "Delayed over an hour waiting on the crew. Seems perhaps common with this flight since I had a problem with the leg coming up earlier in the week."

Cons: "Never got the chance to make it to Norfolk with United. They would not provide us a plane same day or our money back or money for the rental car we required."

Cons: "Crew wasn’t that helpful."

Cons: "Flight was canceled"

Cons: "The 2 hour delay"

Cons: "There was no in-flight entertainment option on this leg of my journey, which makes a four-hour flight seem long."

Cons: "We were not informed about the cause of the delay without asking at the departure desk and other carrier planes flew to San Francisco while our flight continued to be delayed. The posted time also was erratic both at the airport and on the app for the people meeting us. Luckily our time was flexible so though frustrating and inconvenient we managed OK."

Pros: "The crew were very professional ad seemed to be having a good time. Flight was on time. The passenger compartment smelled ok. it was tolerable"
Cons: "The seats were new on an old plane. They were very firm and really thin compared to older designs. I suspect it allows them a new extra rows. It was tight and I am not big. Cows in a shipping tube? Almost. Also it was noisy, so bring those ear plugs and noise canceling earphones."

Pros: "The flight attendant kept the drinks and snacks coming and looked abundantly joyful to serve us. One of the best flights I've ever been on."
Cons: "No pillow or blanket."

Pros: "Good crew"
Cons: "Chicago"

Cons: "Check in was a disaster!"

Pros: "We arrived there early"

Pros: "The entertainment options were good. The flight attendants were nice."
Cons: "No food on a 3 hour flight?"

Pros: "The lady crew member was so sweet and kind."
Cons: "The first seat on the plane you couldn't see out the window because it was blurred with dirt or something, there was no foot room"

Pros: "Crew were great"
Cons: "$27 for a double Jack and (1/2 a can) Coke and a beer seems excessive."

Cons: "Had to be transferred to a different airline because my first flight was delayed which would have made me miss my connecting flight."

Cons: "My flight was delayed multiple times, a layover that was only supposed to be 2 hours and 15 minutes turned into 4 hours I'm very disappointed"

Cons: "Could not understand the announcements on the overhead speakers. Chicago remains one of the poorest hub airports to go through. Crowded. Small gate areas. People lining up to board need to stand in the walkways."

Cons: "Typical American passengers ignoring crews request to NOT place coats and small items in overhead bin. I had to have a "discussion" with passenger to please put coat under front seat. I don't know how crew could be more assertive with this item"

Cons: "Due to snowstorm, my flight was rescheduled with Delta. I was on hold on the phone for almost an hour and half to change my flight."

Pros: "Nothing about 9 HOURS in an Airport is great! I walked from where I landed coming from Calgary, to terminal 2 Gate F 17 because that was where the flight to Lexington was to leave from. Then I got notice it was leaving from terminal 1 Gate B 24 so (I'm sure I walked a mile there) to get there. Waited for a number of hours checked my phone and found the departure was back again at terminal 1 Gate F 17!?!?! So I walked another mile back to where I started. At no point was I offered a drink or meal voucher for the 9 hour delay/inconvenience in my flight to Lexington ky. Suffice to say that I will NEVER go on any flight if I have to go back through this airport. I also have horrible knees, which all the walking did not help."
Cons: "I would like to say that as a person with a disability, there is not any support for help getting around. They have plenty of for lack of a better term "golf carts"; but no one utilizing them. Not that I am a world traveler; but this airport could take more than a page from Calgary international in terms of support to those with disabilities. I will NEVER and I do mean NEVER go through something like this again. I expected to be home in Lexington at 5:00pm and did NOT arrive until midnight.??!! This is in my opinion quite unacceptable! What a way to spend a hard earned vacation day! Thanks Luanne Steele"

Cons: "The flight to Dulles was okey but flight to Norfolk was constant shaking of airplane without any explanation from the pilot of the problem and everyone was a little uptight wondering what was going on. Crew un able to do any of their duties! Very Unpleasant. Not sure I will fly United again!"

Pros: "I got from point a to point b."
Cons: "The seats keep getting smaller and more people are being packed in. Not enough lavatories for passengers."

Cons: "We were at the counter 57 min before flight. They would not consider letting us on the flight even though no one else was in line. My father had a heart attack and i was trying to get home. Zero bending the rules."

Cons: "I had to take a different flight to make my destination on the same day. I landed 6.5 hours later thanks my original flight."

Cons: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"

Pros: "Good crew on both legs of my flight. Airbus from LAX to Chicago was a bit tight, but Chicago to Norfolk was pretty comfortable (different plane). . The SINGLE MOST IMPORTANT thing about this.....and any other flight.....is leaving your place or origin and arriving at your destination SAFELY and without incident. For this, I'm always happy for an uneventful flight. Thanks United."
Cons: "You DO have to have the United app to watch any entertainment. This is kind of a downer. If you have WiFi on a plane, why limit it to just ONE app? Standard snacks and drinks so nothing special there"