Super 8 by Wyndham Willows

Horrible - room smelled like urine

Our first stay through was wonderful. Staff was nice. The breakfast is pretty standard hotel breakfast. Rooms were mid-level but I thought the beds were comfortable. Overall - for a Super 8 we were pleasantly surprised... Then ... Our 2nd stay happened.....

On our second stay - we were called "To make sure we were still coming" at 330 pm on the day of our arrival and to inquire about what time we would be arriving. I thought it was odd, but I shrugged it off as a courtesy call. The front desk lady was super nice, but when we walked into our room the door SLAMMED behind us. Loudly. at 10pm. Ok... Then we notice the window was wide open. This is California. It was like 90 that day. Again, thought it was weird, but shrugged it off. Closed the window. Turned on the AC. Then the odor started through the night waking both adults up to the stench. It smelled as if some drunk person had pissed all over the room. It was awful. My mother was even gagging it was so strong. Let me describe the bathroom to you. Clean but - meh. The sink was on the wall crooked and was ordered too large for the space so they just installed it over the door frame. Ok. Basically there is no way this bathroom was recently redone or fixed up. So... Queue back to the smell. On checkout I spoke to the front desk about the STRONG odor. The horrible stench. He goes "Yeah I know. We just repainted out bathtub 2 days ago and that's the smell of the chemical" My response was, "The chemical smells strongly of human urine?" in disbelief. So not only did we have to stay in a urine soaked room, but we received NO apology for the smell he said he knew about, nor any sort of compensation. Book at the Best Western next door. You'd be less likely to be lied to there.