Poor
1.0
Pros:
The employee was great in the middle of my crisis
Cons:
I was treated like s___ when my son found a needle in chair and the manger told me he would not refund me nor give me a another room after all night stay in hospital
Good
7.0
Pros:
Breakfast in close to shopping areas
Cons:
My jacuzzi had hair in it didn’t use it very upset
Excellent
10.0
Pros:
This was our mini honeymoon and it was GREAT. I wish they still had hot breakfast but the pandemic going on its hard but the hotel is nice as usual highly recommended
Okay
5.0
Pros:
Had a fridge and microwave
Cons:
The person who checked us in was not very welcoming nor friendly. Chose this hotel because had free breakfast and swimming pool. The breakfast was poor (didn’t even have milk) only had pastries and coffee was cold. The pool was closed. I wouldn’t have booked here if I would have known that. We have stayed at hotels during Covid that had the pool open and decent breakfasts.
Excellent
10.0
Cons:
I did like the fact that they put my bank account in the negative.
Excellent
8.0
Pros:
Quiet & convenient location
Cons:
Water in shower was only luke warm
Excellent
10.0
Pros:
Very nice place, clean, comfortable.
Poor
1.0
Pros:
The hotel staff was incredibly friendly and tried to make things right. They however could not renovate a room instantaneously.
Cons:
This hotel is disgusting. Carpet is stained. Bright pink stains, dark brown stains.. something that looked like blood spattered on the wall between the bed and the nightstand. Furniture is ratty, threadbare and stained. Whole floor smelled like weed.
Excellent
10.0
Pros:
The hotel was clean and nice. Close to many restaurants and stores.
Cons:
No
Excellent
10.0
Pros:
Location, staff and cleanliness
Excellent
8.0
Pros:
Great
Good
6.0
Pros:
Location very clean
Cons:
Smelled like paint in room door sticks
Mediocre
2.0
Pros:
Location was convenient to where I was conducting business
Cons:
WiFi connectivity was poor Staff was inexperienced Homeless individual roaming hotel lobby & elevator Spoiled orange juice served at breakfast Killed roach in hotel room Bare feet on sticky hotel room carpeting This was not up to CI&S brand standar
Mediocre
3.0
Cons:
Rooms need better cleaning. Last 2 days no hot water. Personnel needs lots of Customer Service training. Advertisement stated breakfast available not a bag take-out. Not happy.
Excellent
8.0
Pros:
That is was a suite. It was nice that there was a door separating the bedrooms front living area.
Cons:
It wasn't the cleanest.
Excellent
8.0
Pros:
Price for quick, economical visit.
Cons:
Most is probably COVID-related, but pool closed, breakfast bag and go situation, etc.
Excellent
10.0
Pros:
Very clean and staff was extremely polite and helpful!!
Good
6.0
Pros:
I liked that some staff members tried to do their best to provide a good stay and they were friendly.
Cons:
I did not like that some staff members were not friendly and courteous. One time I asked for fresh towels and I was told to go back and bring the dirty towels before they could give me fresh ones. Poor sound insulation in room and hard to flush toilet.
Excellent
8.0
Pros:
Very clean, comfortable, good AC, convenient.
Cons:
AC was kind of loud
Okay
4.0
Okay
5.0
Pros:
Front desk was really nice
Cons:
Cockroach in bathroom Booked a king room with a jacuzzi tub - was notified upon arrival that that particular room (jacuzzi) can not be booked online so instead we ended up with two beds and no jacuzzi (main reason we booked this location).
Okay
4.0
Cons:
There were 3 cockroaches in my room and the carpet was stained and very dirty.
Excellent
8.0
Pros:
The motel was very inviting with the "aroma" that was in the air. The management was helpful at the front desk. The cleaning staff person was very friendly and accommodating and offered up more amenities if needed.
Cons:
The morning of our departure was met with NO running hot water. Apparently the 2nd floor lost heat with the water system. Therefore, we did not get to take a relaxing shower prior to our departure. Hopefully, next time we will not have this issue.
Okay
5.0
Pros:
Only thing good was location... And coffee when i was leaving
Cons:
Bathroom was not clean and needed repair....room was dated and was a handicap room which i didn't ask for
Mediocre
3.0
Pros:
The location was great.
Cons:
We checked in and were given a room that had a bullet hole in the bathroom door and what looked like dried blood splatted on the walls in the bathroom. Patchwork on door was horrible. We asked to move and front desk wouldn't until found AC as also broken.
Okay
4.0
Pros:
Convenient location to shopping
Cons:
It was not very clean at all! Out room had lots of dust and we found food crumbs in end table and all over carpet. Shower head was also caked in a gross red deposit of some sort.
Good
6.0
Pros:
Room was comfortable
Cons:
Extremely poor WiFi. We complained several times, but issue was not resolved
Poor
1.0
Pros:
The night desk man.
Cons:
When we arrived the room smelled like marijuana and they would not put us in another room. The pool and hot tub were closed no message and we took multiple cold showers. They should have moved us but didn't. They also didn't reduce our price for our issue
Okay
4.0
Pros:
Located near the beach.
Cons:
There was mold in the bathroom. The door was extremely hard to open and close (even after the supposedly fixed it). No hot water in the evenings (lukewarm at best). The blanket was stained and was not replaced until second complaint the next day. �
Good
6.0
Pros:
location was close to everything
Cons:
Had problems during check-in and A/C was not working, staff came to room to fix with-out any mask, not good during COVID.
Mediocre
3.0
Pros:
location is good.
Cons:
Comforter looks like pot holes. Contacted with hotel manager, he said all comforters like that, which I never see in other hotels. Floor have a lot of stains, bathroom ceiling leaking yellow like water.
Mediocre
2.0
Pros:
Location
Cons:
Room was worst ive ever had.It was HC accessible with no contained shower.Water ran all over the bathroom & only way to manage it was to place towels as a "dam" all over the floor. This made room extremely musty.Also,it had NO closet so no way to hang clo
Poor
1.0
Pros:
It was the most horrible experience in a hotel ever. No hot water in 2 rooms, the toilet in the first room 303 was leaking water, the air was not cooling. We were moved across the hall and there was still no hot water. The family above our room was loud!!
Cons:
The family with kids ran back and forth until 1:30 am and the staff just was not helpful!!!! Also it smelt like smoke!!! The carpets were very dirty and there was mold in the shower on the wall around the bar and in walls. This was horrid!!!!
Good
7.0
Pros:
Most of the staff was very nice.
Cons:
Carpet in stairwells was dirty, hall smelled like smoke, loud and water took a long time to heat up.
Poor
1.0
Cons:
The water in the tub wouldn’t drain and I called several times to fix the issue but no one ever came or addressed the issue
Good
6.0
Pros:
Convenient location. Decent price. Did have fridge and microwave ðŸ‘ðŸ»
Cons:
Awful smell in room.
Poor
1.0
Pros:
Amenities that were posted were not available. Yes it was due to COVID, but as a traveler I had no way of knowing this ahead of time and would have booked at another location has I known. The price was not at all worth it without these extras
Cons:
The staff was uncaring and rude. The bagged breakfast was ruined as they packed heavy, wet orange juice on top of packaged oatmeal and cereal bars. Room smelled musty and there were candy wrappers in the pull out bed. I would never rent a room here again
Good
7.0
Cons:
The fact you charged me for 2 rooms and alsp charged me 2 sa Days in row for same hotel. I will no longer be using your servoce.
Okay
5.0
Pros:
Had enough room for everyone
Cons:
Fold out bed was gross. Shower curtain was broken. Breakfast stopped at 830.. seemed a bit early. There seemed to be a lot of people loitering outside as well
Mediocre
3.0
Pros:
Location. fridge worked well
Cons:
Mold in stairwell. Powerful cigarette smell in room. Shower didn’t drain properly. Small spider in bed. AC sounded like an airplane taking off every 10 minutes. Flustered receptionist took 20 minutes to check us in without explaining the reason/pro
Mediocre
3.0
Cons:
I was lied too about the pool and breakfast bar being available.
Mediocre
3.0
Pros:
The location was great.
Cons:
They gave us a handicap room that looked like it was in the middle of renovations. No phone in The room. No bathtub for the kids. Carpet was dirty and bathroom had hair and not clean at all.
Poor
1.0
Cons:
Hotel was very dirty, pool was not open. No hot water and very noisy!
Good
6.0
Pros:
The location is great. It near a ton of stores and restaurants.
Cons:
The pool and hot tub were not open. That was disappointing. Aldo, the common areas and my room were not as clean as I would have expected.
Good
6.0
Pros:
The hotel offered a decent breakfast.
Cons:
The rooms are outdated, very poorly sound insulated ( could here an ant fart three rooms over). They had no USB ports in rooms or anywhere. Really small gym, pool not functioning.
Poor
1.0
Pros:
Close to shopping
Cons:
Pool/hot tub closed, nose ALL night from guests, staff didn't care when you complained about the noise, poor maintenance with holes in walls, torn furniture, etc
Okay
4.0
Pros:
Overhead lighting was wonderful! Hottest Shower Ever (WONDERFUL)!
Cons:
Chewing on the sheets, siren sounding hvac unit, dirty floors. Itched all night...
Poor
1.0
Pros:
Location
Cons:
The room we were assigned was terrible. Smelled of smoke, carpet stained, holes in bathroom ceiling. The free breakfast was gone before 8:30am on both mornings. Management was indifferent. Claimed they would reply to email and never did.
Poor
1.0
Pros:
Got our reservations wrong nothing
Cons:
No hot water and bad service
Mediocre
2.0
Cons:
Bed was horrible [ lumpy. Had a wake up call but it was 30 min late in coming
Good
7.0
Pros:
Convenience to family, front desk staff exceptional
Cons:
Had to change rooms due to bathroom maintenance issues, water in sink faucet difficult to regulate to get cold water
Okay
5.0
Pros:
the shower was nice
Cons:
the mattress was old and uncomfortable; the comforter had no cover on it, just two sheets tucked over it; the water did not taste good.
Poor
1.0
Pros:
newly renovated and clean
Cons:
the person before me in 407 smoked in the room. The water pressure and temperature for the shower was terrible.
Okay
4.0
Pros:
Cleanliness.
Cons:
Pool and hot tub were down. Only reason I wanted to book this hotel was for that sole purpose. Went to check out next morning they wanted key cards returned and yet no one was there to accept it?
Okay
4.0
Pros:
Location was ok. Other than that, not too happy with the experience for the price point. The check-in was smooth though and the staff seemed friendly
Cons:
Many things I was unhappy with. The overall cleanliness was rough. The door to my room was cracked at the hinges. The carpet was disgusting, the comforter was lumpy and old, the bathroom door was rusted all around, and there was blood on the ironing board
Mediocre
2.0
Pros:
The sheets were clean and it had a full breakfast buffet.
Cons:
So bad. The carpets were disgusting, the bathroom was covered in surface mold, we found a roach and leftover food from the previous guest, and the pool are is unsafe, rice in the hall that was never cleaned We had to switch rooms 3x. Stay far away!
Good
7.7
Pros:
The hotel was undergoing renovations in the lobby, fitness and breakfast areas. So check-in took longer than to be expected and hot breakfast was not available. Although, cold items such as bagels, cereal, etc. were offered and coupons to nearby restaurants was provided as a consolation.
Cons:
The thin walls. I could hear my neighbors laughing and chatting. Thankfully, I was too tired to let that deter me from sleeping. I also think the price per night should have been a bit lower to accommodate the renovation challenges. Discount coupons for breakfast helped, but there were similarly priced hotels nearby that would have provided better amenities - sans the construction.
Excellent
10.0
Cons:
That I couldn't spend more time there
Excellent
10.0
Pros:
Mr. Phillip was stupendous in welcoming and paying attention to detail so. He and the staff were very friendly and professional. There is definitely a "homey" atmosphere and very accommodating. They made the getaway with my wife and I very rewarding. We will definitely return.
Cons:
Nothing.....
Excellent
10.0
Pros:
It was a wonderful stay! The breakfast they served was amazing, and the staff was extremely courteous and professional