Excellent
8.0
Pros:
room was nice and comfy bed. View was very good as well. Parking deck near room was awesome as well.
Cons:
But didn't like the sink outside of bathroom and the room was little bit noisy, too many machines making noise.
Good
7.0
Pros:
The location
Cons:
The room walls are very thin, I had people on the top floor partying, their noise didn't let me sleep until 1am and thats after I called reception to take action
Excellent
8.0
Cons:
The rooms need USB ports.
Good
7.0
Pros:
The view.
Cons:
Bathroom was not clean. Toilet and tub had not been cleaned. There was a plastic bag over the sprinkle in the room area. One bed looked as if the linens had not been washed or someone had slept and just made up the bed near the bathroom. The location of the ice machine was very inconvenient. The noise from the airport was terrible.
Excellent
10.0
Pros:
The location and staff. Incredible!!
Excellent
10.0
Pros:
It's on the water N Myrtle Beach SC..it was quiet
Cons:
We Njoyd Our Stay..😁
Excellent
8.0
Pros:
The room was clean and comfortable.
Cons:
Ive been there 4 times. I love it there.The staff ( front desk ) was very nice and the breakfast qas awesome.
Excellent
8.0
Pros:
The location was PERFECT. Oceanview room, not far from parking. Miniature golf available right across the street from the hotel, and was included in our stay!
Cons:
Pricing in the bar and lounge was a little high for my taste. The room could have been better as far as cleanliness.
Poor
1.0
Pros:
Poor booking arrangements
Excellent
9.0
Pros:
Location is excellent and staff was wonderful to bring all accommodations needed. Parking was perfect and free! Very pet friendly and clean. COVID 19 exceptionally clean room on arrival and check in area.
Cons:
The room had patchy pain job and needs updated. With no maid service during this pandemic it would be nice if we are notified upon arrival how to dispose of trash and linens. Outdoor trash was not cleaned up in a timely manner. No towels at poolside.
Good
6.0
Pros:
I like that it was it crowded. And the location is beautiful. Sheets were clean and fresh and the view is amazing
Cons:
I didn’t like that the heated pool water was not heated enough and there was a door missing so it was freezing. Also there’s no hot tub or any other amenities in November (the cold months) there is a resort fee but never any towels.
Excellent
8.0
Pros:
Location
Cons:
The rooms could use and update
Excellent
10.0
Pros:
Pet friendly
Cons:
Resort fees. We didn't use any facilities, thought they were a little high.
Mediocre
2.0
Pros:
The view was pretty amazing.
Cons:
It was very unkempt, mud covered the pathways and sidewalks. There are no indicators of where to go or how to go about checking in, etc. Staff was somewhat unprofessional in uniform and was not very helpful in getting to the room.
Excellent
8.0
Pros:
I like the private access to beach.
Cons:
The room shower head was broken.
Excellent
10.0
Pros:
Front desk staff are wonderful, helpful. I think I met each shift. No issues at all. Locked my key inside a few times. Lol. Rooms are very clean, Hilton standards always. The view is perfect
Cons:
Everything and everyone was great.
Good
7.0
Pros:
Hotel needs attention in regards to things like painting and cleaning
Good
7.0
Cons:
dogs
Excellent
8.0
Pros:
nothing..it was all good.
Cons:
Nope.. it was a nice hotel.. 1.5 miles from the airport
Poor
1.0
Pros:
Close to beach
Cons:
from the checking in process, to the dirty rooms, to the s and then to charge an additional resort fee. This room was not worth ---dollarsss a night. I could never stay here unless there was a complete remodel of this property.
Excellent
10.0
Pros:
Location
Cons:
Nothing
Excellent
10.0
Pros:
The staff and very clean Hotel
Cons:
Everything was great, stayed here last year and we continue to stay here!
Okay
4.0
Pros:
This is a 1 minute walk to beach.
Cons:
Hotel is.old and needs updating. Room was filthy. The hotel outside of rooms has a very bad odor. Walls paper thin
Good
7.0
Pros:
The location was great, away from the madness of Myrtle Beach! Rooms were average, nothing great, nothing terrible. We had a great view overlooking the pool area where our kids played a lot, as well as, the ocean.
Cons:
The pools were below average. They boast having multiple pools and lazy rivers...which they do have multiple pools, but very small and basic. The lazy rivers were not lazy rivers at all, or at least they weren't working like lazy rivers, and were small!
Mediocre
3.0
Pros:
it was modern.
Cons:
The view of the room was not facing the ocean. The room did not have a kitchen which is what the picture was when I booked it. The hotel charged $10 a day to park and it was the same parking lot as public parking which was $5 a day.
Okay
4.0
Pros:
Clean spacious room
Cons:
The heated pools were cold, elevators out of order, no vending machines or ice machines, the Live Oak side of the hotel was very outdated.
Okay
5.0
Pros:
The staff was great, location, and amenities
Cons:
The room, small bathroom, the carpet was disgusting(dirty), t mold from build up in the restroom by the bathtub, the walls were not touched up as well as they could have been, and also had large marks.
Poor
1.0
Pros:
It was on the beach.
Cons:
Jets flying over from 6am until 9pm Room smelled like marijuana Cleaning ladies came in when it was no contact Front calling and texting at 10pm asking if room was vacant Locked out of room for over hour.
Okay
4.0
Pros:
I liked that they take your phone number and send you txt messages to check on your stay. You also can ask any questions just by txting which is very convenient. The location would be perfect if only it wasn’t next to the airport and a trailer park
Cons:
Our check-in was very unwelcoming. The front desk lady was very rude. The room smelled like mold and there was mold on the lamp. The location next to the airport and A trailer park. The pool was dirty as well.
Good
6.0
Pros:
Great location!!!!! The room was clean, and the bed slept well. The building and room is old. Great location.
Mediocre
3.0
Pros:
The chocolate chip cookies
Cons:
The location was away from EVERYTHING. The sheets on bed NEVER CHANGED. Drink special s at the bar only included beer and wine. The other drinks were extremely OUTRAGEOUS in price. There was a loud noise e everytime we cut the bathroom light on
Okay
5.0
Pros:
Location was good. Hotel employee at check-in was wonderful.
Cons:
Crazy high manditory fees. They added 50% extra to the room price. I felt like my pockets were picked at check-in.
Good
7.0
Pros:
Staff was stellar.
Cons:
Room was dusty upon entry. The carpets were covered in hair and quite gross. I’ve stayed at many Hilton / double tree properties, and this property is 2.5 - 3 star at best.
Mediocre
3.0
Pros:
Hotel location is good.
Cons:
Room was reeking bad smell. One day we came back to find out that no one from housekeeping came to clean. We had to call to get the toiletries at least. Next day even after housekeeping service there were hair in the bath tub. Pool was always dirty.
Good
7.0
Cons:
It was a nice hotel and worth the cost but it is not a 4 star hotel
Good
7.0
Pros:
Ocean front with balcony, free internet, free parking, nice pools, lazy river
Cons:
Room needed updated. Bathroom was dated
Okay
5.0
Pros:
The staff was awesome..
Cons:
The rooms need to be renovated.
Mediocre
3.0
Pros:
Nothing really.
Cons:
The carpets looked old and dirty. Hair was in my sink. Dogs everywhere even though the building I was in was not for pets. Got locked out of room because lock battery died. Loud noise all night that sounded like a lawn mower. Other things but out of space
Good
6.0
Pros:
Lovation
Cons:
Staff at check in, no early check in but~ normal @ 4 but others were receiving their keys @ 2:30! Never a call
Good
7.0
Pros:
The staff was friendly
Cons:
The carpet was dirty
Mediocre
3.0
Cons:
Wooden headboards had oily fingerprints all over them. Pieces of chicken where under the bed as well as someone's shoes. Also hair under bedsheets. Very disappointed.
Poor
1.0
Pros:
The hotel was the dirtiest hotel I have ever stayed in.
Cons:
The hotel contained dirty rooms , dirty grounds and unkept recreation area ! There was a constant sound of a pile driver building a pier in front of the hotel . Again worst place I ever stayed!!!!!!!!!!!!!
Okay
5.0
Cons:
Very noisy
Okay
5.0
Pros:
Ocean view
Cons:
Kids pool below room, to many kids.
Okay
4.0
Pros:
Location is great
Cons:
Service was poor, no one answered phone at front desk
Okay
5.0
Pros:
Location
Cons:
Just kind of dated in the rooms. Would have been very upset had I paid normal pricing of $---/night.
Okay
4.0
Pros:
Nothing much..
Cons:
No spa, frequent loud sounds from planes that fly directly over the hotel
Excellent
8.2
Cons:
There was issues with our door where we couldn’t get into the room when we arrived. They did send maintenance and it was fixed. We continuously had issues with our keys trying to get in the room the entire trip. Lastly there were bugs in the bathroom the day we were leaving. We did get did refunded the resort fees because of that but as a Diamond member I would have expected more. The hotel overall is great and the staff also. I would stay there again but would expect better.
Mediocre
3.0
Cons:
This was not a 4 star hotel. More of a 3 star. Lobby is brand new but the rooms are old.
Excellent
8.0
Cons:
The carpet could have looked cleaner and with fewer rips. But the property is on the beach, so....
Poor
1.0
Pros:
They are pet friendly
Cons:
Room was very, very dirty. Standup shower overflowed. Tv was hard to use (remote was old fashioned & did not have a menu option). in other words, you had to flip through the channels one by one to find something to watch. Breakfast staff unorganized.
Excellent
10.0
Pros:
I loved everything!! The oceanfront view, the spacious room, and the cookies!!
Poor
1.0
Pros:
The front desk staff was nice and the restaurant also but the room was dirty and had damage to the wall and plaster damage in the bathroom
Cons:
Read note above
Mediocre
2.0
Pros:
I liked the proximity to the beach and everything in the Myrtle Beach area.
Cons:
The pools were not clean. The room was not clean. The staff was not friendly, and actually very mean. They serviced our room and did not give fresh towels, cloths, or coffee. I asked for coffee, and they brought it to me but gave no cups.
Poor
1.0
Pros:
On the beach
Cons:
Charged me $25 to check in early even though the room was available and ready. Wanted more money for everything. Charged me $51 for some unknown resort fees! Not a good price after all.
Mediocre
3.0
Pros:
Ocean view
Cons:
The walk from the parking deck to the room was without adequate lighting. The elevator did not work from the parking deck therefore, you had to walk through a dark annexed area to access the other elevators. There was absolutely no light, scary.
Poor
1.0
Pros:
Location
Cons:
Hidden fees.
Mediocre
3.0
Pros:
The hotel is quite disorganized . Registration is on second floor, but no one to guide you to correct elevators in a separate building. Restaurant and staff were awesome. Sheets on bed were dirty and even after we complained they Could not fix it. Bad!
Poor
1.0
Pros:
Nothing l
Cons:
Swimming pool broke not working black mold in the bathroom staff was not knowledgeable Poor signage in general the hotel was a beat
Excellent
8.5
Pros:
Very comfy bed and hot shower. Beautiful view.
Cons:
Parking, my car got written on referring to my sexuality, derogatory. No breakfast, no hot tub. Still $200
Excellent
10.0
Pros:
The hotel was very nice, but I'm not a picky type. That said, I slept in the hotel and was very comfortable. The room felt very clean for a hotel that sees a hell of a lot of traffic all year. The hotel bar was nice and the food was good. The hotel was pretty much at the southern end of Myrtle Beach which would be nice during summer months if you don't want overcrowding on the beach. Overall, our stay was pleasant.
Okay
5.7
Pros:
Staff was very nice!!!
Cons:
Was very disappointed as I booked a king room and upon checkin none were available. Bathroom door squeaked horribly. Refrigerator leaked into the floor and needed defrosted.
Excellent
9.7
Pros:
I really enjoyed my stay at the Springmaid Beach Resort. It was my first time traveling to Myrtle Beach from Chicago and my room and view did not disappoint. My room looked right out onto the ocean and included a private balcony. The rooms were a very nice size and comfortable. The staff was great! Trey, the front desk clerk, was very friendly. After, I checked in I went to the bar in the lobby and Trey came over knew my first name and asked me how everything was. It is unusual for hotel employees to do that in my experience. Randy, the bartender, was also very friendly and extremely hospitable. I enjoyed my time in Myrtle Beach and am looking forward to planning my next trip there. I will be staying at this resort again in the future!
Cons:
I was confused on how to get to the front desk/lobby area at first. Not many signs but was able to locate it after a couple minutes.
Poor
1.0
Pros:
It was on the beach
Cons:
The cleaning staff didn't clean my room and the bathroom had a dirt ring around the tub. Disgusting. I cleaned it myself.
Excellent
10.0
Pros:
Excellent room and right on the beach.
Excellent
8.0
Pros:
Room was clean, comfortable bed. Very nice view from balcony, grounds were well kept.
Cons:
Would liked to have had a hot tub available.
Good
6.8
Pros:
I liked the cleaningness
Cons:
Didn't like that the office checkin was a bit far off, it shows a disconnect btw management and clients. Didn't like that the hotel didn't offer any water spots like jet ski rental or boat rentals. Didn't like the fact that there was no decent restaurant in the facility for breakfast, lunch etc. It meant you needed to leave the hotel often for quick stops which takes the relaxation out of the vacation
Excellent
8.0
Pros:
Nice oceanfront view. Right on the beach. Loved the tropical sno stand. Kids loved the mini golf.
Cons:
Pools not cleaned enough. Construction going on. They changed full size refrigerator to very small compact one.
Mediocre
3.1
Pros:
Nothing
Cons:
Paid for a room and didnt get what i paid for
Okay
4.2
Pros:
Was a clean and nice room
Cons:
Staff were horrible.
Good
6.8
Pros:
I liked that they have their own pier. And are right on the beach. The room was nice.
Cons:
Outward appearance of the hotel is not very nice. Elevators smell so do the staircase. Pools are nothing fancy. VERY limited parking
Excellent
10.0
Pros:
I pretty much liked EVERYTHING, the bed was amazing , the view was beautiful access to the bear and the pier was perfect.
Cons:
...
Okay
5.7
Pros:
View was great.
Cons:
This was a construction site and poorly marked. We were told the restaurant on site was open from 7 to 10 for breakfast but never opened at all during our stay. No activities or list of places that were available in the area.
Good
7.7
Pros:
Price, staff, food, restaurants, fishing... All was good!
Cons:
Carpet needs some good cleaning!
Okay
5.1
Cons:
Booked Bc it said palmetto got there and was cypress
Good
6.0
Pros:
We liked the fact that it was sort of off by itself. But yet close to everything you want to do. Having the two restaurant along with the multiple pools and the beach right there was amazing. The pier was a surprise and we spent our nights on it having some drinks and listening to the live band.
Cons:
We didn't like that the airport was right there. You heard every plane that took off. Also the toilet and the refrigerator were a little noisy.
Mediocre
3.4
Pros:
The location was beautiful by beach.
Cons:
The rooms condition was awful. It looked nothing like the photos online. In the bathroom the faucet was was falling out of the wall , there was rust everywhere. Just not at all what I was expecting for the money I payed !
Good
7.1
Cons:
No hot tub, breakfast closed too early, bar closed too early
Good
7.4
Pros:
I loved the beach, and the room was clean, and the staff was friendly.
Cons:
Breakfast stops at 9am?! And why was my room joined with an older couple and I could hear everything they said through the door between our rooms?? They woke up at 6:30 slamming cabinets and when they finally left at 8 I was going to go back to sleep but they started doing construction on our building right outside my door. So much for getting rest on my vacation.
Okay
4.0
Pros:
The pools were great. The hotel is on the beach.
Cons:
The beds are uncomfortable- no support for a hotel that was recently updated.. In the room the shower did not drain causing us to miss a family dinner because the shower basin was full. Called the front desk and they stated they would send someone right up. It took them an hour and a half to show up, after 3 calls to the desk! Asked for the manger to call and they never did. Very disappointed! And no pool towels when signs direct you to the pool. Trash left outside are room all night. Again, I don't expect this kind of service from a 3 star hotel.
Good
6.0
Pros:
Location is ok, staff good helpful.
Cons:
This resort allows pets, therefore the rooms are not as clean as you think that they should be. I will not be staying there. I didn't realize that till I got there and off course I don't recall that it was mentioned on the description for the resort. rooms small. Bath room very tight.