Good flight attendants and helpful.
Pros: "Service was fast"
Cons: "Better seats"
Cons: "Proper communication"
Pros: "Awesome crew"
Cons: "More room"
Cons: "Worse experience ever, flight delayed, lost connection, many hours in phone trying to fixed and anyway lost the flight, spent so many time at the airport with the front desk so disappointed"
Cons: "You guys didn't allow me to get in this plane and i missed my flight."
Cons: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Cons: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Pros: "Our flight crew were great. Pilots were great too."
Cons: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Pros: "The on board food was amazing, nothing like I’d ever had on a plane before. I was also pleased with the choices for entertainment."
Cons: "The seat was not comfortable in economy. I could not sleep and there were no air vents. Every time I tried to rest my head on the seat in front of me the screen would turn on and get super hot. I wish there was a cover or something you could turn the screen completely off."
Pros: "The flight attendants were amazing. 12 people had a connecting flight and they brought a shuttle bus. You dont see that kind of service any more 10 stars for that"
Cons: "Super small plane."
Pros: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Cons: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Cons: "No food on board and we were hungry"
Pros: "Friendly crew."
Cons: "Slow boarding."
Cons: "No charging outlet."
Pros: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Cons: "Boarding was somewhat unorganized"
Pros: "Flight was on time/ early."
Cons: "Have hot water for coffee and outlets for phones"
Pros: "The kind staff"
Cons: "Dirty bathroom on flight from Toronto Ontario to Atlanta. Smelled like urine."
Pros: "got there on time, no delays. very smooth"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Cons: "A three hour delay on the first flight and a hour delay on the second..."
Pros: "Crew was friendly!"
Cons: "Plane wasn’t clean"
Pros: "The movie selection was good"
Cons: "Instead of a flight from Toronto to Atlanta.. it was a flight from Seattle to Atlanta, and I only had 45 mins to get to boarding because of the last minute flight changes."
Cons: "Customs massively backed up. Somewhat disorganized"
Cons: "Flight left 2 hours late. Did not get adequate cabin service. Put in the back in an awful seat."
Pros: "Airline and airport staff were great"
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "Delta always tries to do the very best. There were no issues with Delta."
Cons: "I did not like the seat assignment. It seems that when I have booked through Kayak, I get a very bad seat. In this case, it was all the way in the back - next to the toilet. The seats didn't recline, and there was no window - because we were right next to one of the engines. I will use Kayak to price compare on future flights, but I will not book through Kayak. Not sure if this is just a coincidence - but it only happens when booking here."
Pros: "On Time. Nothing else to say,"
Pros: "Friendly, leg room, on time."
Pros: "There was nothing I liked about this flight."
Cons: "Everything from beginning to end was horrible. They messed up on our seats so I couldn't sit with my parents who are both elderly and need my assistance. The flight attendants were rude (no greeting, no smiles). My TV did not work and my tray for food was dirty."
Pros: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Cons: "Ice weather and flight cancelled, but they waited until the last minute to cancel it."
Pros: "Delta did find us a new route to get us to our final destination after west jet booked on a flight that was already sold out ."
Cons: "We had to add on an extra connecting flight . We had to then fly from Toronto to Detroit then on yo Atlanta ."
Pros: "Flight went off pretty well. On time no complaints."
Cons: "Somewhere somehow you need to know that, although partners, Delta and West Jet do not share computer systems and that they are two completely different airlines. This affects ,sometimes, how luggage is handled especially when you land in another country and you have to manually transfer your own - and nobody tells you. You actually change airlines. Itinerary implies West Jet controls the entire thing. Not the case. Better job economic explaining what to With luggage and that, while itinerant implies 1 airline, they are only partners and should be treated separately."
Pros: "The flight was pretty empty so my entire row was empty so very comfy and it was the new bigger plane so lots of carry on room too."
Cons: "Nothing...I have no complaints"
Pros: "The crew tried their best. The seats were average. The food ok."
Cons: "The entertainment is non-existent. Wifi wasn't even enabled. Four to five hours without ANY entertainment is totally unacceptable especially with teens and kids!!"
Pros: "Delta flew their way back into my heart this time around"
Cons: "have to wait 2 days for the flight, so i would say that's a pretty objective zero rating."
Pros: "Staff, Ease of boarding"
Cons: "Bring back in flight meals, please"
Pros: "The boarding was very organised and the crew very friendly. The snacks that they offer is great too"
Cons: "They had to change tires before we lelt in Toronto. And we spent more than one hour on the tarmac."
Cons: "Temperature was too cold"
Cons: "The flight was OK."
Pros: "The food"
Cons: "No entertainment"
Cons: "West Jet gave me a "fake" ticket delta would not let me board missed the flight I had to wake up at 3am to catch. This is after I finally made it to my hotel last night at 11:30 pm. This is completely unacceptable. NEVER AGAIN IN MY LIFE WILL I EVER FLY WITH THIS COMPANY!!!!"
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Staffing was great!"
Cons: "The fact is that it is illegal to pack Sardines at compact as you are packing us on your aluminum cans."
Long delay die to pet mix up. Also bags took forever to get to carousel
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Pros: "Good connections, short layover but long enough."
Cons: "Last minute gate changes, not announced."
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Pros: "All westjet workers are amazing. Starting from the people at the front desk, the crews on the plan and the people that give direction."
Pros: "Good crew and on time departure"
Cons: "Overnight flight. How nice it would have been to have blanket and pillows as provided by some airlines ."
Pros: "Amazing crew. Very thankful my flight went smooth as I flew with my puppy."
Pros: "Friendly crew, informative captain."
Cons: "Nothing- it was a very short flight, didn’t need anything else."
Pros: "Our stewardess was amazing. Took very good care of us. My son was sick and made sure a wheelchair was available for him total take us to transportation. Made our trip. Thank you!!"
Cons: "All was good"
Cons: "Delays left us in the plane for almost 1 1/2 hours before leaving Toronto."
Pros: "Read above"
Cons: "Read above please"
Cons: "No entertainment service."
Pros: "Nice new 737 max aircraft"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "Food not so great Also wanted music. Was none"
Pros: "Need more leg room"
Pros: "Joesph air host was amazing! Took care of numerous people with kindness & professionalism on our morning fright from Toronto to Vegas!"
Cons: "Lots of kids on the flight. Parents did a great job coupled with the staff. I very grateful! I needed a nap ! Iol"
Pros: "Westjet service is always the best. Flight was smooth and seemed very short. Again the crew makes it the best!"
Cons: "We were late cause of a thunderstorm but that is nobody's fault."
Pros: "The flight was on time."
Pros: "So poorly organized at boarding ! Staff on the ground that where lazy ! On board staff where lazy ! Waiting for luggage took over 40 mins. Horrible ! Good thing I've had other flights that where much better."
Pros: "I would like to see more spacious and comfortable seating. They rest is inconsequential. Besides that, no complaints. Thank you."
Cons: "We did not like feeling cramped. This part of the world is breeding much bigger humans than before. Please make allowance for that. I had a tough time breathing...2 big guys side by side is a sorry sight in that limited space."
Cons: "I was in row 2 and they did not have the food item I wanted. Seriously?"
Cons: "The crew on the plain was extremely rude!!! Very very dissapointed!"
Pros: "West Jet never disappoints..."
Pros: "Extra leg room, staff very friendly and helpful."
Cons: "No tv screens on back of seats, liquids should be offered more"
Cons: "having to walk outside the plane in the snow to get on the bus and vise versa. it was cold and I got a bad cold...."
Pros: "THE YOUNG PERSON FROM GRAND PRAIRIE AB WHO SET NEXT TO ME WAS A GOOD TRAVEL COMPANION"
Cons: "THE SEATS WERE MUCH TOO SMALL FOR TWO MEN BOTH OVER 250 POUNDS TO SIT NEXT TO EACH OTHER"
Pros: "WestJet was great. I had assistance this flight and they took great care of me"
Cons: "Totally full flight so squished in my seat"
Cons: "We were told not to take the late flight to TO as Westjet would not hold the connecting flight (TO to Gatwick) for us. This meant our TUI connection in Gatwick to Chambery would have been wasted along with bus transfers. West jet did not offer us AC flights that were available to keep us near to our schedule. We ended up cancelling the Westjet flights and buying AC flights to Heathrow at a cost of $3300 + $300 taxi to gatwick + abandoned bus to Gatwick Westjet did offer us a flight on Sunday ! In the end, we are not sure if booking thru Kayak was part of the problem as Wesjet staff said ..... Oh you booked thru a 3rd party Comments ?"
Cons: "The entire flight's baggage never were received. The stewardess even promised that all bags would be received within 20 min. We waited 1 hour until we went to go talk to someone to inquire about the delay. They opened up a baggage claim, but the claim status only ever says open or closed, which says nothing about the status of the bag."
Cons: "Lack of attention from aeromexico in customs to ensure making the connection. Sevice is a joke."
Cons: "2 hour delay, small plane, rude crew"
Pros: "The reservation was quick and effective"
Cons: "Our flight was delayed by 3 hours. We missed our connecting flight so we are in a hotel in Toronto now at 1:30 am. And our flight out is at 5:50 am and we will need to get up by 4 to get to the airport by 4:50. Getting our hotel and food vouchers was long and painful and disorganized. Would not fly with them again"
Pros: "Pretty quick boarding, although the boarding time was incorrectly mentioned to be too early."
Cons: "Had to de-ice so we left about 10 minutes later than expected, but somehow still arrived early… but our gate had another plane still using it. We ended up arriving at our gate 25 minutes late. That's unacceptable, especially on a flight that's just an hour long. The gate was so far from the public transportation (landed at Terminal 3, public transport is at Terminal 1) that I missed the bus - got home super late as a result."
Pros: "Cabin Crew were nice"
Cons: "Very tight seating."
Pros: "Lots of leg room and liked the screens for each seat even though I could not listen to what was playing on it."
Cons: "No headphones and the crew member I asked said he would ask at the back but never got back to me."
Pros: "Very helpful employees letting us know procedure of bosrding"
Cons: "All good"
Pros: "Personable and professional staff. Great service"
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Pros: "Reaching my destination"
Cons: "Wish the emails/alerts came sooner. I waz always in transit when i was told my flights had been delayed or cancelled. I wont blame people for weather but it was the most annoying trip i have yet to take. I dont mind dissapointment but please dont waste my time."
Pros: "Excellent crew"
Cons: "No issue at all"
Pros: "same as above."
Cons: "same as above."
Pros: "Everything was okay"
Cons: "My boarding was no so good. However all went well."
Pros: "safe flight comfortable seats but not much room"
Cons: "limited leg room"
Pros: "Clean plane, entertainment, crew...WINE! This has been my best flying experience in Economy for a long time. Good leg room."
Cons: "The checkin agents couldnt help me to merge two itineraries for easier transfer between two WestJet flights."
Like: seats and room, I’m 6ft 3in, 250lbs In flight entertainment Improvement: Care and maintenance of the seats: we had throw-up or something on our seats/trays that weren’t cleaned before we boarded In flight entertainment, either have monitors built into the seats or provide AA Wi-Fi while boarding or if there is a delay and passengers are on the plane
Overall the flight was okay. My problem was with the tepareture inside the aircraft. I was freezing entire trip.
Allowed last minute early boarding due to medical issue. Food? Really? Good movies
Flight attendant reminded passengers of mask policy
Fast boarding and on time.
Pros: "At 6’9” tall, it was decent"
Cons: "Not on the flight"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Pros: "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
Cons: "Airlines should listen to the requests of the passengers."
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Pros: "Crew on and off plans were helpful and nice."
Cons: "Delayed for hours for a short one hour flight with multiple gate switches."
Cons: "Bathroom needs fixing as toilets were not working. Planes kept getting cancelled. I never have problems with southwest"
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Boarding at Terminal 3 gate A8 was slow and a single line makes for a lengthy process."
Pros: "On time and quick."
Cons: "Bag was delayed and damaged"
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Pros: "Boarding was a breeze"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "everything was smooth"
Cons: "Nothing bad about the trip"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Flight was on time"
Cons: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Every Air Canada trip I took from my international muti-city flights were disappointing. The taste of the food the menu and portion was mediocre, flight attendants were not polite, but the worst of part was that flights were delayed every single time. I'm not flying Air Canada ever again. Worst airline I've experienced.
They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the
Same as before. We got beef. Never flying with your incompetent airline again. Y’all make Spirit look good. I hope you all get diabetes from the maple syrup and poutine y’all consume. How y’all speak French and still have the shittiest food. In conclusion, it was bad.
Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.
Flight delayed by four hours
Even with upgraded seat width is so small that overweight passengers next to me invaded what space I had. Difficult for a long flight.
Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.
Pros: "Amazing crew and Ground staff. Check in and bag check in was really smooth and fast."
Cons: "Maybe some more options of snacks. In flight entertainment was not working so can’t say much about it."
Pros: "Great crew"
Cons: "How late the flight was but they gave us a coupon to make up for it"
Cons: "2 hour delay because of rain west jet and porter were on time but air canada delayed My seat was apparently broken had a window seat with no one else in my row and then I was placed ina Center seat although other options were open The attendant comes on the air and says they need to manually start the engine one by one because the electric start to make it easy was not working All and all not a pleasant experience at all"
Cons: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."
Pros: "Nothing..you're going from one airline to another one... N the schedule is was changed without notice..."
Cons: "First I get to the airport in Montreal to fly with Lufthansa.as I bought my ticket with Lufthansa.. ..made line for about 15 min they tell me it is not with them, it is with air canada..no reason why...so I did made line again..the hours of that fly were the same.. but when I landed in Geneva somebody is waiting for me to tell me my fly has been cancel..so I had to fly to Zurich instead and not only that I had a meeting today getting into barcelona but with the new schedule instead of arriving to 400 pm I ended up getting there at 730pm..and to add to this it is a 4 days trip so I already lost one..and I still not in Barcelona so will see what happens to my bag."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Plenty of Entertainment Choices"
Pros: "It is one step back from Air Canada Rouge but it is the best airline flying to LA"
Cons: "I missed the blankets and pillows"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "Two full drink services was nice"
Cons: "USB outlet didn't work, and my seat didn't have a normal AC outlet"
Cons: "Food was terrible especially for Prem economy. Chicken dish very bad. Difficult to get a second glass of wine with main meal."
Pros: "Staff very friendly"
Cons: "A bit crowded in economy but leg room was adequate"
Pros: "Our toddler got sick on the plane and the crew were immensely helpful providing towels and bags to clean up the mess. They checked in with us multiple times to see how he was."
Cons: "Loading took much longer than anticipated and we left about 30 minutes late."
Cons: "Everything was good"
Pros: "Professional and courteous flight attendants. Entertainment system."
Cons: "The announcements. I know you can't do anything about it but our grandchildren will not believe that we had to listen to 12 minutes on seatbelts in the year 2016. We get it already with the seatbelts."
Pros: "Short enough flight."
Cons: "Entirely too little leg-room. Crew kept banging my elbow and knee with food cart-didn't really care either."
Cons: "I am not a large person, 5'4, size 8. I was uncomfortably cramped in my seat. How do they expect normal sized humans to fit here??"
Cons: "Delayed over an hour, making it almost impossible to catch our connecting flight in Montreal. Thankfully, the flight out of Montreal was delayed and we were able to make the flight by the very last minute."
Cons: "delay after delay after delay. And the boarding location is shameful."
Cons: "It was cancelled."
Pros: "The crew was nice and the brownie with dinner was tasty"
Cons: "The plane didn't have video screens and didn't warn us to bring any entertainment so it was very boring. The plane smelled like urine. the crew had like tissue boxes sprawled on the floor. Bathrooms were not cleaned during the flight and there were tissues everywhere. The dinner was terrible. I had the pasta and it was just gross tasting. I don't even know what kind of sauce they tried to put on it."
Cons: "No food for 5 hours No dimmed lights No blankets"
Cons: "Cancelling flights , lying about reasons why, running away from customers when the flight finally after 10 hours was canceled"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Cons: "We nearly missed a chance to disembark between storms because an idiot decided to grab his bags before we could move. None of the flight crew came to yell at the dummy who was holding us up."
Pros: "great seats much roomier than other airlines"
Pros: "They were on time and the flight crew was very nice."
Cons: "The seats and the plane was just too small for such a long flight."
Pros: "The food was pretty good, and the staff were nice."
Cons: "They lost my bag which was full of important clothing I needed for interviews this week."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "Loved the great GPS display."
Pros: "I liked that it all went very smooth."
Cons: "i would want the meal to include fruit and salad, something fresh."
Cons: "Once again over an hour late due to maintenance issues. Air Canada uses a subcontractor airline for their Cincinnati flights that has a horrible track record. AVOID!"
Pros: "Everyone was nice and the seating area had room."
Pros: "It was on time and the crew was very good"
Cons: "No entertainment. Why can't the seats have just a little more leg room."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Seats were comfortable and I was able to sleep for most of the flight."
Cons: "My flight was delayed several times and the gate was also changed. I recognize that safety is important, but passengers should be offered snacks when their flight is delayed for several hours."
Pros: "Everything was really good"
Cons: "I missed this flight due to my other flight being late."
Pros: "Customer service was very good, friendly, and accommodating."
Cons: "The individual entertainment consoles had to be turned off several times to reboot. Sadly several of us didn't have reception for most of the flight."
Pros: "The plane did not crash. I did not die."
Cons: "Nothing. The plane did not burst into flames. It was fine."
Pros: "The flight was late due to weather conditions p, but we were kept informed. Food and drink was provided which was very good despite being an economy flight. Crew were very helpful, I was worried about my internal connecting flight and they did everything they could to ensure that I was able to get off the plane as quickly as possible."
Pros: "AC ended up making up for just about everything in our situation. After the initial confusion and long wait, AC rescheduled another flight just for us early the next morning. Gave us the standard hotel and meal vouchers (the hotel was a bit out of the way but very nice with a good selection of eating/drinking choices). The plane ended up being about half empty because some of the original passengers weren't on it for various reasons, so everyone had a row to themselves in the end. This particular flight had no issues and went like clockwork. Overall I was pleased with the result and AC overall, even with the whole situation being a pain of course. In the course of my air travels, I've only been in that kind of situation 3 times and overall I'd give AC a solid B for this situation."
Cons: "Just caught the flight after AC flight from Beijing was delayed. After just making it in time for last boarding call, we sat on the runway/taxiway for 2+ hours due to a maintenance issue. ultimately the flight was cancelled. The total of 3 hours all told, in that crowded little regional jet with the pilot assuring us it would be just a couple more minutes every 10+15 minutes, was far too long and uncomfortable. Poor decision making tree on AC's part in my opinion, I may have been able to live with half that total time. Then mass confusion ensued as to where we passengers should go and do to make follow on travel arrangements. DEN was our final destination but we did have a fairly tight schedule. AC initially said to call to rebook as all next AC flights to DEN were full. We did call but the only thing available was a flight to Toronto then DEN, an additional 10 hours in the air! After flying from PEK we'd already been traveling 24 hours straight at that point. As you can imagine we didn't take it."
Pros: "Very friendly flight attendents"
Pros: "The flight staff was friendly and helpful."
Cons: "My checked bag was removed for weight balancing reasons. Since I had flown on the last flight of the night, I was assured by a baggage desk agent that my luggage would be on a flight the next day and that my bag would be delivered to my apartment promptly (courtesy of Air Canada). However, it took five days for my bag to arrive to my apartment, during which I had called Air Canada numerous times to ask about the status of my delayed bag. It was a relatively larger headache than I have experienced in the past with Air Canada."
Pros: "Return flight was on time"
Cons: "Departure flight was 2 hours delayed"
Pros: "weather in PEI not the best high winds, pilot did a excellent landing in less than ideal conditions."
Pros: "Flights and service were great"
Pros: "It was great that we were able to go so many other flights got cancelled"
Cons: "They overbooked both flights and this isn’t the first time they have done this. So we were delayed until four people volunteered to reschedule their trip. You should have to have a late flight because the airline constantly overbooked"
Pros: "Crew was great, nice entertainment options."
Cons: "Seats were miserably hard and smaller than the norm."
Cons: "The flight took off 45 mintus late"
Pros: "The flight was delayed because the company wanted to retrieve 2 Air Canada crew that were on a flight coming in from Ottowa. They delayed for 3 hours a flight of 80 people to accomodate 2 crew members that they needed to get from an Ottawa - Saskatoon flight because they had to get to Calgary."
Pros: "On time"
Pros: "Staff are exceptional and the food is far superior to any other airline!! Always smooth landings so cheers to the flight crew!! Well done and look forward to many more travels with Air Canada!!"
Cons: "DELAYED ARRIVAL HOME BY 6 HOURS"
Pros: "This was my first time (and my son) flying and the experience was great. The staff at the airport was very friendly and helpful. There isn't one negative thing I could possibly write."
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "Most importantly I liked that we were on time to Calgary and my gate was very close by when we landed. Service was good. I wasn't expecting too many problems on a shot flight."
Cons: "Everything was fine here."
Pros: "Non-stop to San Diego. Good price"
Cons: "No peanuts or pretzels with beverage. Lots of loud noises when landing gear went up and then again when great went down."
Cons: "Delay in London, but that happens. Gotta roll with it."
Cons: "The plane was extremely small, and my standard size carry-on bag containing two laptops and a camera would not fit in the overhead bin. I ended up stuffing it under the already cramped seat, which meant that I had to sit with my feet up on top of the bag for the entire four hour trip. I have long legs so it was quite uncomfortable. Thankfully the plane home was larger, but not knowing that in advance, I packed differently and paid out the wazoo to check 2 bags. It will be a long time before I fly Air Canada again."
Cons: "No end to delays."
Pros: "Short ride back to Calgary travelling with a baby. Crew were great- both those in the plane and those who brought the stroller to the gate. Great experience."
Pros: "Small airplane but staff was very friendly! Would travel with them again!!"
Cons: "They delayed my flight out of Thunder Bay and removed me from the LA flight. I was stranded in Toronto covering my expenses for 2 days. Air Canada was unhelpful and rude as usual. I will avoid flying that airline at all costs!"
Cons: "we were n hour late because the airport door wouldn't open for the crew"
Pros: "Same as above"
Cons: "same as above ... minus the security bit."
Pros: "When I go to yellow knife Airplane canceled why weather condition. But air CANADA Provide the hotel free and another airplane to yellow knife free It's very good."
Cons: "When canceled the airplane schedule first time the Air Canada tell me nothing Provide for me what Hotel and airplane . But another customer get hotel and airplane in free. So I protest to air canada why not fair every customer. And then I got the hotel and airplane free It's very no good attitude who air canada."
Pros: "Reuniting the burning hatred I have for Toronto and air Canada."
Cons: "Pretty much every thing. Both legs of my flight were delayed, the first because the tail flap wasn't working so they had to replace the whole plane. They weren't prepared for that, and had actually fully boarded the plane. Seems like the kind of thing you should notice before you fill it with people. The second leg was delayed because air Canada doesn't feel the need to hold themselves or their employees accountable to the agreed upon tire table. Forced me to check my undersized carry on. Overall a flight that should have taken 7 hours was over 12 door to door."
Cons: "I found out they switched the time of the flight for 12 hours later than what I bought. I received one email and the time was in military time. I think it's criminal to change the flight with this big of a change. Also no confirmation of if it was received. I planned my trip and was totally thrown for a loop with this dramatic of a change. I'll never fly air Canada again nor will my family."
Pros: "Personnel are very courteous, the planes are clean and relatively comfortable."
Cons: "My seat was 13A, I got to the back of the plane & the rows ended at 12. Apparently there was a 13 at the front of the plane. I think that is a rather odd way of numbering rows. After a long day of flights, worrying about making this flight and therefore making my pick-up in Regina, it was frustrating. All the crews on all three flights were excellent!"
Pros: "They were very helpful as my husband is in a wheelchair for travel"
Pros: "the staff at the gate and ticketing were exceptionally kind and helpful. They promptly managed to find me a better seat (from22F to 15F) when I asked if there was a possibility as I'm not comfortable being so far in the back They gave me the feeling that they really cared ."
Cons: "the seats and the aisles seem to be getting smaller and closer together, and I am a small person. Unfortunately this seems to be the case in most planes if one is in economy seating."
Cons: "very warm, cramped (as they all are), didn't purchase food or watch entertainmet to evaluate. evaluations are the new spam."
Pros: "Staff was good!"
Cons: "For the price we paid, the "food" was not that good. I was glad that I had asked if we could bring our own! I had a very hard time finding something to watch. On the return flight, my screen wasn't working for a lot of the time. Montreal airport was very poorly labelled in order to find connecting flights!"
Cons: "We were in zone 4. By the time we boarded, others had put their carry-on bags in the bin over our row 7 seats. My wife was forced to put her carry-on in the bin over row 24, so we were forced to be the last off of the plane because we couldn't get back to get her carry-on until all of back rows emptied."
Cons: "Air Canada officials and customs and security officials in Calgary were dissaatisfied people who did not want to be there-not a place to fly to or from"
Pros: "Short flight, and very uneventful."
Pros: "Flight Crew!!!"
Cons: "Running late!!!"
Cons: "Delayed two hours. Couldn't make connecting flight in Toronto."
Cons: "Cancelled due to "weather," although other flights were still going to this destination. And because they labeled it as a weather cancellation they gave us no vouchers for anything. They had initially rebooked me for a flight 2 days later...and the flight I ended up taking now included a layover and brought me to the furthest airport in my area. Highly doubt I'll fly air canada again."
Pros: "rough take off, a little bit of a rough flight, landing kind of shacky"
Cons: "The price of flights are way too high. Come on give us Canadians a break already. Time to get your hands out of our pockets."
Cons: "NO EMPATHY AT ALL!!! ON Friday the 12th of august, all departing flights from EWR to YUL were cancelled. The AC employees didn't show any empathy at all!! As if we're flying for free!! Specially, there was an agent, blond short hair, in her late 40s I would say who had NO IDEA WHAT CUSTOMER SERVICE IS!!! When she was asked for her name she wouldn't give it! Obviously she chose the wrong job for her! When passengers approched her due to their cancelled flight, her first sentence would be the same: "all flights are oversold...come back tomorrow and try again". What king of answer is that?? In any customer service related job you ALWAYS have to try at least to look for possible solutions. She wouldn't care less. I would STRONGLY recommend a lot of coaching for her."
Cons: "No info on connecting flights prior to landing. Could have saved a lot of running at Calgary."