I received the two differed meals: chicken and pasta. I asked and I received. I am anti-wasting food!
Ran out of my choice of main course in BClass. Kind of weird combo for substitute.
Cons: "There is always just too much talking and announcements on the flights now."
Pros: "Crew was very friendly and took good care of the passengers"
Cons: "Delta flies a lot of the CRJ planes, even on relatively longer trips. Traveling first class, the seats are a little wider than in coach and have a little more leg room, but calling it "first class" is a bit of an exaggeration. It's more like what coach used to be before the days of the flying sardine cans."
Pros: "Great service"
Cons: "Messed up my luggage in Atlanta. Gate said baggage was going to domestic. Ended up in international terminal. Added almost an hour of back and forth between terminals."
Pros: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Cons: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Pros: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Cons: "No complaints"
Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."
Cons: "Traveled Comfort Plus. Looking really crowded in the main cabin."
They have more than 4 hours delay, and broken all my bags
My flight form Denver to Albuquerque was canceled without my knowledge and I had to spend 5 hours in Denver before getting on to NM. A heads up would have been nice...
It never happened. How could you ask me to write a review of something you are not aware of never happened????
The online checkin link would not work.. I spent many hours in the morning the day before trying to access the site. I tried calling and continued throughout the day into the evening.. Distressing and it wasted my last day of vacation.. A very horrible experience when you are traveling International.. My first time and possibly the last time traveling with this carrier.
Waited 7 hours at the airport and now I have no way to locate my luggages because they were checked with tags to a flight that was delayed twice and then canceled last minute. I was told my luggages would be routed to my final destination but they’re not here .
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
Didn't have my boarding pass until Montreal, really stressful and neither Luftansa or Air Canada were rlly helpful.
Please see other message. One flight was cancelled and neither Lufthansa or Air cañada would book me on another flight as they did not have me in their computer(with the numbers you assisted me with) HELP
So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Long delay die to pet mix up. Also bags took forever to get to carousel
Cons: "Waited in the main terminal almost two hours before the check in desks were open."
Pros: "Crew did the best they could under the conditions"
Cons: "There was a broken toilet that was very loud and created long line ups because economy only had use of the 1 bathroom while the first class had 2 bathrooms for so few people"
Cons: "No Food to buy available on board. We thought we could buy something. The coffee was good."
Pros: "Excellent pre Boarding service and announcements; reasonably comfortable seats; great landing;"
Cons: "There are never gluten free options in the snacks; there were no entertainment systems on the plane - that's not important to me but perhaps it is to others."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Cons: "Wake people up when serving anything.. I have seen in some other airlines that one is provided with a sticker to place on your seat to show if you can or cannot be woken up"
Cons: "The baggage restriction was not good at least one Checking should be allowed"
Pros: "Crew and staff at gate fantastic. Accommodated me sitting with partner on both legs (booked flights separately)."
Cons: "Flight was delayed. Always tough late at night."
Pros: "flight was fine and on time, this leg of my trip was easy"
Me and my wife checked well before time. we were amongst the first to check in. When the flight landed in London our AirTag showed that the luggage is left behind at Toronto. We caught the onward flight and landed at Bangalore, India and are still waiting for delivery of the four pieces of checked in luggage.
My bag was delayed 18hrs going to Budapest and 71 hrs coming back to Chicago, I had a special meal request and they served my meal to some other passenger
British Airways cannot fly from Florence if it rains because it’s plane is incompatible with the Florence runway. There was a light mist, so we were told we would have to depart from Pisa. We waited over an hour for transportation to Pisa to be arranged, and ultimately went by taxi. Then at Heathrow, we had to wait for a gate. Once a gate opened, we had to wait for British Air ground crew to arrive before we could deplane. We were told there would be someone would help us get to our connecting flight. There wasn’t. We would have had time to make the connecting flight, but ground personnel would not let us go through security because of a rule you must go through security 35 minutes before the scheduled flight. We were forced to spend the night in London. What we heard repeatedly was that BA’s Florence flight is a known problem (BA rebooking agent: “I don’t know why we still have that flight..” If I had known about the problem with the Florence flight when I made my reservations, I would have arranged my trip to depart from Rome. BA displayed incompetence at almost every level.
Pros: "The flight was on time and landed early"
Cons: "The bags could have come out earlier and the food could be better"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Pros: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
Cons: "free wifi"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "Glad to have flat beds and not the fake B class you sometimes get in Europe"
Cons: "Not crazy about this seat arrangement in which every other passenger faces backwards."
Pros: "Food and flights being on time and ran per schedule"
Cons: "London airport NOT OFFERING WHEEL CHAIR even there was a wheel chair assistance required. My mother has to walk despite choosing the wheel chair assistance. Now she is in pain."
1st flight was delayed because of broken radio, missed connection but they got us on very next plane 1 hr later. Return flights were both delayed by 1 hr each. Crews were fine. Planes ok, but had to check carry ons.
less delays; there was an hour+ delay on both flights. self serve check in kiosks weren't available for British Airways flights
The flight was delayed multiple times. I had to buy a new tickets (4 tickets) for my family for a total of $5200 cnd And missed thanks giving with our family. Very very poor and disappointing service.
Room on aircraft was nice main cabin. Interaction with cabin crew could of been nicer....only seen them once
Incompetent crew at the boarding counter. Never flying AA again.
Cons: "Check in was terrible. Took an hour waiting in line"
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."