Cons: "Flight was almost an hour late to board and depart."
Pros: "Crew was helpful, friendly and offered great service."
Cons: "I felt everything was pretty much fine. I thought that some of the Captain's announcements were hard to hear, but it's just a minor issue."
Cons: "Longest boarding process I’ve ever experienced. Stuck on the ramp for 10-15 mins. Before they allowed general boarding for the second flight in a row, they announced no overhead storage space was left available and forced everyone to check bags at the gate."
Cons: "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
Pros: "The plane was brand new!"
Cons: "Every time my husband and I fly our seats get changed from our original picks. I make sure the tickets are linked and they still move us. Very irritating not sitting together especially when you take the time to ensure it doesn't happen."
Pros: "The crew was polite and pleasant unlike the crew from KC to Boston."
Cons: "Telling us to check bags before we get to our seat and find out there is no more room."
Pros: "Awesome crew"
Cons: "More room"
Pros: "Did a good job despite the weather during the flight"
Cons: "The flight attendants were quick with the pick up of drinks. I had only been served my drink for five minutes and they were already coming around to pick up trash."
Pros: "Friendly crew."
Cons: "A bit bumpy"
Pros: "There was no flight"
Cons: "Flight left without notification. This was my dads connecting flight and it was missed, due to delays."
Pros: "Good airframe."
Cons: "3+ hours delayed; didn't arrive until 3AM."
Pros: "Crew was nice and the boarding process was smooth, wwe did depart late, but we arrived in plenty of time to make my connection."
Cons: "Leave on time"
Pros: "36 minute flight.."
Cons: "Not really much you can do"
Pros: "Left on time and arrived early!"
Cons: "I was unable to upgrade my seat selection. Snack selections were limited regarding choices and variety."
Pros: "The service during the flight was excellent."
Cons: "That they didn't load my luggage on the correct plane, even though they had 9 hours to do so. Then when I went to airport yesterday to pick it up, all the pull tabs on 3 of the zippers were broke off, my bubble wrapped bowls were destroyed, and all my books that I had bought were wet with pages stuck together.(ruined 6 books). Extremely disappointed,"
Pros: "We eventually arrived"
Cons: "Then, in Atlanta, the flight was delayed 3-4 times, and our departure was more than an hour late. Overall, not one to be proud of, Delta"
Pros: "Quick deboarding process. Attendants also wonderful. Diverse staffing. Attendants were friendly and helpful."
Cons: "Bumpy flight. But it was a short flight and they tend to be bumpier."
Pros: "Crew was amazing! Entertainment options were great"
Cons: "Need more than 1 option for breakfast"
Pros: "The plane left on time and arrived on time."
Cons: "I did not like the fact that the food they served made my child sick. But hey, that is a given. Most airplane food sucks. But it shouldn't make a person sick. The flight staff was okay, but not nearly as professional and friendly as the crew flying to Lisbon. Thankfully none of them ran over my foot with the metal cart."
Pros: "The flight & landing were smooth, and we arrived a few minutes early."
Cons: "The entertainment system & WiFi were out. Wasn’t able to charge my phone either as the outlets weren’t functioning properly."
Cons: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."
Cons: "What food am I rating? The cookies?"
Pros: "Service was good. Was upgraded for more space."
Cons: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
Pros: "We left and arrived early. Smooth flight overall just a great experience"
Cons: "We couldn’t have peanuts. Not really a negative but"
Pros: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
Cons: "Crew wasn’t very friendly"
Cons: "Attendant probably trying to be funny"
Pros: "The woman who helped us at the desk by the gate was possibly the single most helpful, kind Delta employee I’ve ever met. She wheeled me down the jetway and upgraded our seats. I wish I knew her name. She has very curly dark blonde hair and is petite."
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed. At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats."
Cons: "Step stairs, no help getting up or down. You should use a Laeger plane and a jet bridge. It was awful down and up and down stairs, then walking across the tarmac, not sanded,NOT SHOVELED. Have you gone mad?"
Pros: "Seats and service."
Pros: "The flight was on time and very smooth flight .. felt like you was on a private jet"
Cons: "Smaller seats for bigger guys .. not fat but bigger person.. the crew was rough around there corners .. but in all very nice people.. they have to deal with jerks who think they are king or queen and don’t have to obey any rules .."
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Pros: "I love and prefer most everything about Delta"
Cons: "Customer service outstanding, flight on time. Clean plane, but couldn't hear the captain announcements we were 30 minutes late arriving in Albany and our car rental office was closed!! We were there for my dads funeral didn't need that stress!!! That was terrible!!!"
Cons: "The flight was OK."
Pros: "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
Cons: "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."
Pros: "Finally, we got to use a jet bridge in Guadalajara !"
Cons: "Condition of the airplane"
Pros: "flight was on time, food was good"
Cons: "entertainment was not working, not enough legroom"
Pros: "They are very professional"
Cons: "I luv it"
Pros: "Pretty much nothing"
Cons: "Delta. They just hate their passengers"
Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."
Pros: "Online check in was very good. Liked the ability to select free seats ahead of 24hr window. Liked being air side for the whole trip Detroit airport Terminal A was good. Free WiFi 50mb + awesome. Crew were friendly and efficient Will do this trip again."
Cons: "Seat always seem uncomfortable after 3hrs anywhere! And more leg room would always help. Food was OK liked the choice of 3 meals difficult to do quality food for 200+ but keep trying to improve"
Pros: "Entertainment was fine."
Cons: "Food variety for lactose intolerant. Crew was bare able."
Cons: "Waited in the main terminal almost two hours before the check in desks were open."
Pros: "Cabin crew was okay"
Cons: "I would’ve appreciated if the crew did not blame a very evident turn-around delay on weather. The TAF and METAR in Halifax do not support that. It looks more like the crew was trying to hide their incompetence. This delay prevented me from catching my connection in Calgary. Needless to say, Westjet refused to take their responsibilities."
Cons: "Because of Boeing disaster did not go to Halifax but were sent by Westjet to TO and then on with Air France. Boarding areas in TO are a long way away (lot of walking) and customs in TO is frustrating and takes a long time."
Cons: "Need to use your own device for entertainment, no screens in flight."
Pros: "The plane was nice and quiet, and the crew was lovely."
Cons: "It was so cold!!"
Pros: "Great crew, very accommodating for a small and short flight"
Cons: "We never made it to our holiday destination. There were a handful of going to BDA from Pearson. Your inbound flight was late. Would it have killed you to hold it for 5 mins?"
Pros: "Could not tap opinion on previous page. Good trip. Good service. Good legroom which was covered."
Cons: "Food prices."
Pros: "The crew was polite and prot"
Cons: "It wasn’t free"
Cons: "2 hours late !!!!"
Pros: "Very low ticket prices, everything went smoothly (no delays), lots of leg room!"
Pros: "Room Sears in row 4"
Pros: "All was on time so did not have to deal with Kayak with any problems"
Pros: "We we’re late getting in from Halifax because of head winds. Walked from one plane to another and luggage arrived with us."
Pros: "Friendly staff on time"
Pros: "Direct flight good sale price"
Cons: "Westjet connect doesn't work well. Plane very full and stuffy. Return flight delayed 1 hour"
Cons: "Late, late, late. No window, and prisoner in my seat!"
Pros: "Staff were helpful and smiling. Good value"
Cons: "We needed a better choice of food"
Cons: "Coffe was soooo bad!"
Pros: "Crew was helpful and friendly."
Pros: "Everything borded on time. Cabin crew was very accommodating in allowing me to move seats to an empty row."
Pros: "Very comfortable and smooth"
Pros: "Friendly and helpful staff. Boarded and got off quickly. Clean airplane."
Cons: "I felt cramped in my emergency exit seat, especially having a larger size person sit next to me. My seat was not comfortable. Being tall provides no advantages on westjet. Had to look down at my phone the whole time for entertainment, neck hurt. Wont fly again"
Pros: "The head steward was excellent. He has a great sense of humour and was very informative. The flight was on time and comfortable."
Pros: "Flight was on time and flight crew was very friendly."
Cons: "Having to exit the terminal and go through security again when changing planes in Toronto."
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "On time"
Cons: "Very expensive"
Pros: "This leg of the travelling was fine. I know I got fleeced on the price of the round trip to go home for a funeral but didn't realize just how bad until my seatmate told me he paid a third of what I did. Note to self: Don't ask the traveller next to you how much they paid for their ticket..."
Pros: "Everything went smoothly. Flight on time."
Pros: "on time, quick boarding. NO LINES at TSA!!!!"
Pros: "Our boarding agents were very helpful, courteous, and kind. They have a tough job, especially with all of the delays and fussy people. We were given quality service each time there was an interaction."
Cons: "We missed our layover flight due to a luggage error. Despite of this error, the agents we dealt with were very helpful. They got us on the next immediate flight with ease."
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Pros: "Westjet scheduled me for the next available flight for free, unfortunately, it was the next morning."
Cons: "The Halifax airport security took so long that I missed my flight and had to check into a hotel."
Cons: "WestJet informed us Kayak did not pay them the funds they took from me on 11/26 and 1 had to pay for full price for the day to fly out. So kayak owes me $500"
Pros: "It is inconvenient to disrupt your plans with such delays"
Cons: "It is inconvenient to disrupt your plans with such delays"
Pros: "The crew and service rendered."
Cons: "The chairs were in bad condition and the airline was delayed which made me nearly miss my next flight."
Pros: "It was on time. Quick to board."
Cons: "I’m used to entertainment."
Pros: "Everything went as expected and on time."
Pros: "I like that I got the plus seat for no extra charge."
Pros: "The view of the ocean and all the lakes and ponds coming into St. John's."
Cons: "You don't have any good connections from New Brunswick to St. John's."
Pros: "The crew was very nice and accommodating. Boarding was well organized and fast."
Cons: "No food and very warm on the plane."
Pros: "The women at the boarding kiosk were very good as they helped me to avoid the lineup for rebooking my flight. It was fast and rebooking through the website. Avoid calling them."
Pros: "Crew was friendly and helpful. Inflight internet was a great plus."
Pros: "A few days before our flight to Halifax which was originally scheduled with a stop over in Toronto, we received an email from Westjet that they were putting us on the direct flight. This enabled us to avoid the Toronto bottleneck and get to our destination on time. Thank you Westjet."
Pros: "Many things were great, the crew especially. I would definitely fly with them again."
Cons: "Honestly, nothing was horrible about the trip."
The boarding process was pretty messy both at the gate and on the plane with staff who were not particularly friendly or helpful. I also think in comparison to their competitors the allocated space is less
Cons: "This was a regional jet, and this flight segment was 3 hours. The seats seem to have a little more leg room than larger jets but much less cushioning, and the pitch/shape of the seat back was very uncomfortable. I could barely walk when we reached Houston."
Cons: "The stretched 757 is a crowded cramped uncomfortable airplane."
Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Pros: "Never got on flight."
Cons: "No delays and compensation for inconvenience. Paid extra for seat upgrade which I never sat in."
Cons: "I had kids kicking the back my chair & rude Passengers Florida to Chicago. Then connect to other flight from Chicago to Madison & the thing but, different passengers!"
Pros: "Crew was amazing. I was traveling with my 11 month old and they were super helpful and very friendly."
Cons: "I was bummed that this plane didn’t have TVs at each seat. You were able to stream all kinds of free movies and shows on the United app but I was holding a baby on my lap and couldn’t use my phone as well."
Pros: "Lots of movies, reasonable seats, arrived early."
Cons: "I'm 6'0" tall and have to pay extra to get enough leg room, one very grumpy flight attendant, mediocre dinner, very unappetizing breakfast"
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Cons: "1.5 delay and no help offered to make my connection and not miss it."
Pros: "Not much but it was the best price"
Cons: "The space was so tight I couldn't open the lid to my laptop. I had a small personal item, the gate checked my bag, and there was no room for my feet. I just flew Alaska, delta, American,d Lufthansa recently and none of those airlines were as bad. Like a sardine can. I will avoid United at Ll costs."
Pros: "Not much, no internet, small seats, cost doubled because I had to know pay hotel for a night."
Cons: "Flight was 4 hrs late arriving, therefore I missed my connection flight to Dallas. I had to spend the night at a cost of $200.00 at Holiday Inn, arrived 24 hrs later. Not United fault, weather related. This is my 3rd United flight that was delayed by hours. Get first flight out in morning, less chance for hours of delay."
Cons: "Not having videos on plane in seat sucked! Mediocre over priced Food"
Pros: "United flight more seat room than LH international flight. Crew much friendlier and more accommodating."
Cons: "NO ONE sent me the United check in info, so I did not have the flight number. I had to get help in Munich from Passport Control. LH flight from Koeln unfriendly LH crew."
Pros: "Flight was on tims"
Cons: "Seat were tight, snack Was minimal and beverages we provided an hour into the flight"
Pros: "On time"
Cons: "Worst airline I’ve taken in a while .. you can tel they want is $$. From charging to change seats. To have VERY LITTLE leg room (and I’m 5’2”). Charging for entertainment and the seats are uncomfortable. Crew seemed embarrassed. The crew was fine and did their job."
Pros: "Excellent support from everyone as all were very helpful with assisting my need for wheel chair."
Cons: "I flew 1st class WIfi should be included. Eve free wifi for the whole plane"
Cons: "Flight cancelled with no explanation."
Cons: "It was quite late"
Pros: "One ground agent worked hard to communicate what decision the airline had made regarding the flight delay in response to aircraft malfunction. His words helped establish a priority on which passages need to be rebooked"
Cons: "Flight Attendant communication was less than professional. Speed, pitch, and I found it generally annoying"
Pros: "There is nothing positive to say."
Cons: "Plane was delayed by 8 hours. We boarded and unboarded the plane 3 times. Why didn't they just cancel the flight? I missed my connecting flight. No food or beverage service. Didn't even let us use the airplane bathroom after a long delay. I paid to check my luggage and they LOST it and sent it to the wrong airport."
Pros: "My experience with Air Canada was all around pleasant. I would definitely fly with them again. Any negative aspect during my travels was due to their partner United Airlines."
Cons: "If flying within the States we used United Airlines; a partner of Air Canada. The flight itinerary changed numerous times before our departure, including two days before we left. The change added an additional layover, and put us at our destination nearly 6 hours later than out original booking. This meant we lost a decent portion of the first day of our honeymoon. However, we were forced to stay an extra day when our return flight was cancelled. After spending 8 hours in the airport we were informed that our Monday flight was cancelled, and the next available flight would not be until Wednesday! United Airlines let us down on the way to our destination and on our trip home. Air Canada was great, but I dread having to use their partner United Airlines."
Pros: "Nice crew and ground staff. With the right credit card (United Explorer or better) boarding is a snap."
Cons: "Lack of personal space is a fact of life for air travel unless one can afford the good seats. Plus, why do I always sit behind a crying, screaming child? I know it's no fun for anyone involved and it's just part of life, but maybe next time I'll be more fortunate. Flying in economy is truly like riding in a very big Greyhound Bus! It beats driving, but not by much. I wish trains were more plentiful and affordable."
Pros: "Flight was on time. Process of going through customs in Halifax instead of Newark was very efficient. I didn't order food or use inflight entertainment."
Cons: "Wait in Houston. Delayed flights. Not united fault"
Cons: "The plane didn't board on time because it wasn't clean. Then they were fussing to move people between seats. So 20 minutes later we're ready to taxi but then there was a "traffic jam". Consequently, we landed nearly an hour late and I missed my connecting flight. Then united didn't pay for a hotel because air traffic delays aren't payable. You would think their customer service efforts would be stronger right now given everything that has happened recently but I guess not..."
Pros: "I liked that the flight was on time"
Cons: "I did not like the absence of much food for breakfast on economy"
Pros: "The woman at customer service was very nice telling me my flight was rebooked for the morning."
Cons: "Airport closed with no accommodation or resources. Slept freezing in a chair. Late flight and stranded overnight with no compensation, apology or reason why/where to go/what to do."
Cons: "I fly out of Halifax once a week and the flight has let 4 hours late two weeks in a row with out compensation. I missed my connection flight and was forced to sleep in airport. Never again Delta all the way."
Pros: "Everything went swimmingly"
Pros: "Excellent crew"
Cons: "I had to pay an extra 155 for a seat in back of 1st class!!"
Cons: "The flight was delayed, I missed my connection, the flight attendant did not care one bit, she was a bit rude, the food was horrible."
Pros: "Perfect, the service is great !!"
Pros: "As expected."
Pros: "1st flight left on time and was comfortable."
Cons: "2nd flight missed due to multiple flights from gate 130. No seats close to gate. Speakers not loud enough. Garbled speakers. To much background noise. Very confusing. Was able to rebook later flight but very inconvenient and not optimum."
Pros: "TSA was quite knowledgeable and helpful being as that I hadn't flown in years the experience has changed and improved greatly."
Cons: "Airline emplyees at the boarding gate seems confused at all times, unaware of any of the circumcstances let alone the difference between a ticket, a boarding pass, a passenger, or even the actual number of seats available on the plane. The airline employees themselves were creating a paniced and hurried situation; nevertheless with both young and small children present, not exactly a comfortable, enjoyable or safe flying experience. I'm quite versed in the world of flying and travel as my father in law has held an upper level executive position with Unites Airlines for nearly 3 decades and have been actively flying as a mode of travel for well over 25 years myself. Even upon our 'delay' the demeanor of the flight crew nor the boarding agents seemed to improve or change, unless however you were in first class or were what appeared to be a fellow employee and/or family member. Furthermore I'm rather curious as to the FAA's interest in their very careless and lacking interest as to whom and passengers were boarding."
Pros: "Overall, this was an OK flight; nothing to brag about."
Cons: "The flight attendant told me that I did not need to collect my bag in Toronto and that it would automatically be sent onward to Halifax. DO NOT BELIEVE THIS. All United passengers arriving in Canada MUST manually gather their luggage at baggage claim in Toronto and clear customs manually. ONLY Air Canada has this automatic option. Even if the United flight has an Air Canada code share United passengers MUST clear customs manually. How hard is this for flight attendants to understand?"
Cons: "Nearly everything.....won't even consider united again"
Pros: "United Staff very helpful. When initial flight was cancelled, attempts were made to book on anther flight. Unfortunately unsuccessful"
Pros: "Flight cancelled"
Cons: "Flight cancelled. Had to wait 30 minutes to speak to United service rep to rebook to Boston. No other Manchester flights. Forced to check carry ons. There were 10 terminals for service reps and only five reps. Line was very long and reps were in no hurry to assist. Not a pleasant experience. They should pay us a cancellation fee like they charge us when we cancel. Incurred additional expense getting to Manchester, NH. Not happy with United."
Cons: "I arrive to Richmond, Va for a family reunion and with enough time to make the banquet. The baggage services in Newark didn't pack my bag on my flight, the next one afterwards nor the one after that. When trying to contact to see what's the issue nobody answered the phone, for a hour. The bag claim services from when I landed in Richmond didn't have a clue on how to contact Newark or to confirm my bags will be on the flight for that day. I had to do the research and find it myself while she watched a movie on her iPad. Needless to say if I could give a negative star rating I would. I missed the banquet and received my bags the next day and still couldn't get a reason from either airport on why they got left behind."
Pros: "There were empty seats and the very polite flight attendant offered for me to move without me having to ask."
Cons: "I arrived at my final destination and walked to baggage claim. I was just standing there waiting when a young girl walked by me in a uniform and said rudely and almost annoyed, "do you have a question". I replied that I was waiting on my bag. She then said these are it and I said so my bag has been lost? Without any empathy AT ALL she again, rudely and now most definitely annoyed said Do you have your bag tag? I said yes and she proceeded to walk away to a corner office. I assumed I was to follow. She took my tag, no communication at all from her, I said what are you doing and she replied I have to file a claim. She then proceeded to tell me that Newark Airport was horrible and never travel through there if I know what's good for me. This was extremely unprofessional. I was simply wanting some guidance from her on what to expect etc. I had to ask her what my next steps were. She handed me a flyer and said if I had any questions to call baggage information listed on the pamphlet. I left. The next day at about 1 p.m. I called the number and the update said my bag had left the airport and was out for delivery. Keep in mind that I had to work the next day after the airline losing my bag and had to purchase shower items etc due to them being in my lost bag. Portland jetport and my home address is less than 40 minutes apart, yet my bag did not arrive at my home until 8:30 p.m. and I'm also not confident it would have ever arrived because I called around 7 p.m. and spoke with someone who called the delivery service to ask their ETA. I paid $25 to check my bag and yet it was lost. What did I pay for?! If I can help it, I will NEVER fly United again and I'll be certain to tell everyone I know about my experience with this airline."
Cons: "Plane was delayed 3 hours. We board then have to reload because needed a o change crew"
Pros: "On time, no problem flight. Seat next to mine was empty."
Pros: "Good in flight entertainment"
Cons: "seats were a little less shitty but still shitty"
Pros: "Overall Good Flight"
Cons: "Food selection"
Cons: "sat in line for over 40 minutes once pulled away from the gate waiting to takeoff. no free internet. took a long time to board - let too many people on board with carryons that would never have fit in the sizer box if the gate crew directed them to try it. no gate personnel upon arrival - sat on tarmac for 15 minutes to get someone to guide us to our gate."