Myrtle Beach Car Rentals

Pros: Higher grade of vehicle than reserved. Counter employee I dealt with was courteous and helpful.

Cons: Even though I had a reservation I had a long wait (30+ mins) to get the keys. IMO this office is under-staffed (or under-staff utilized), under-stocked and perhaps disorganized. (this was the first time I picked-up at this location.) I had reserved a Corolla-like vehicle, which was rented to a couple in line just before me. The only vehicle left on the lot for me was a truck. While I understand the truck was in a higher class than I paid for, and Hertz didn't want to turn away business from the previous couple (who didn't have a reservation I assume from the conversation & perhaps didn't want to pay for renting the truck)-RE: 'take the truck or nothing', that message was more-less relayed to me who had a reservation and had paid in advance. While the truck became sort of fun to drive, IMO it was "too much" for me (size-wise) and therefore was inconvenient, to say the least. The Hertz employee I dealt with was courteous, professional and helpful. I have no complaints about his performance. I actually felt sorry for him because he was trying to do his job under awkward, and not the best circumstances.

Didn’t Get The Car

Pros: Nothing

Cons: I was informed that my reservation was actually at the location about 12mi away and that they weren’t able to honor the reservation at that location and that a new reservation would be significantly more expensive and they didn’t accept walk ups.

Extra charges!

Cons: Family waited in the South Carolina sun for a good 15 mins. Car was not ready. The poor customers ahead of us were still waiting when we left. Also we prepaid. Now we are being charged a mysterious extra $30. You guys need to play fair when renting cars and give people the option of pre-paying.

Cons: Our minivan wouldn’t start and our family of 7 almost didn’t make our return flight home. Our hotel helped us far more the.n Hertz.

Pros: Process was easy and car was available right away.

Cons: I was told that Kayak didn’t charge me all of the fees so had to pay an extra amount. Car smelled very bad whenever we got in it.